News Release

Verizon Wireless Helps Customers Become "Gadget Geeks" In Less Than 30 Minutes In Virginia

Free tutorials offered at 8 Verizon Wireless Communications Stores in Richmond; Customers may walk-in or call for appointment with device specialist

For customer inquiries, please call 800-922-0204 or go to
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October 21, 2009

Melanie Ortel
Melanie.Ortel@verizonwireless.com  
240-568-1429

Sherri Cunningham
202-364-5856

RICHMOND, VA — Richmond area residents trying to navigate their way through the vast selection of wireless phones, PDAs and PC cards are invited to meet with local Verizon Wireless device specialists for a free tutorial in applications and short-cuts that can help them learn how to get the most out of using today's increasingly versatile Verizon Wireless devices.

Trained to serve everyone from business owners to soccer moms, Verizon Wireless certified device specialists can transform the technically-challenged into wireless "Gadget Geeks" in less than 30 minutes by taking them through a personal, hands-on training on their new devices. Available on-site at eight Richmond-area Verizon Wireless Communications stores, device specialists help customers understand exactly what their new devices can do and how they can access and apply device features to best assist them in their day-to-day needs.

"Our goal is to help every customer select the best device, along with the services and price plans best suited to their specific needs, whether it's for business or personal use," said Mike Maiorana, President of the company's Virginia-Maryland-Washington, DC Region. "Each customer receives a thorough tour of their device and its applications before they leave the store, free of charge."

Maiorana adds, "More and more, we're seeing customers rely on their wireless devices as the main method of connecting to the Internet, so it makes sense to ask questions and take time to learn all that your phone or PDA can do to get the most out of your device and Verizon Wireless' high-speed, 3G Mobile Broadband services."

The most frequently asked questions involve e-mail and wireless broadband access. The top three questions from new users are:

  • How do I set up e-mail?
  • How can I access the Internet from my phone?
  • How do I compose or read e-mail on my phone?

Other frequently asked questions are specific to the customer's new device and are focused on memory card locations, picture messaging, voice mail set up and syncing Bluetooth® headsets.

Customers can make appointments with a device specialist by calling ahead to the store, or they can simply walk-in to any of the following eight company-owned stores in Richmond:

  • 7720 West Broad Street, Richmond, VA 23294 (804) 755-6760
  • 11301 West Broad Street, Suite 109, Glen Allen, VA 23060 (804) 360-1028
  • 11591 A West Broad Street, Richmond, VA 23233 (804) 360-8930
  • 11409 Midlothian Turnpike, Richmond, VA 23235 (804) 897-9408
  • 10454 Midlothian Turnpike, Richmond, VA 23235 (804) 27-5500
  • 13904 Hull Street Road, Midlothian, VA 23112 (804) 639-7012
  • 15617 WC Commons Way, Midlothian, VA 23113 (804) 379-1454
  • 7264 Mechanicsville Turnpike, Mechanicsville, VA 23111 (804) 559-8544

Verizon Wireless is the recognized customer satisfaction leader in the U.S. wireless industry for customer service, network coverage, products and services. The company has invested more than $2 billion in the Virginia/Maryland/Washington, DC regional network and about $50 billion across the nation since 2000 in order to increase coverage and capacity, offering customers the nation's most reliable service and the best customer experience. For more information on Verizon Wireless, visit www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless operates the nation's most reliable and largest wireless voice and data network, serving 87.7 million customers. Headquartered in Basking Ridge, N.J., with more than 87,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.  

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