News Release

Verizon Wireless Leads Industry In Customer Care In Latest J.D. Power And Associates Study

Nationwide Study Surveys Customers Who Call, Visit Stores or Go Online

February 3, 2010

Tom Pica
Thomas.Pica@VerizonWireless.com
908-559-7516

BASKING RIDGE, NJ — Verizon Wireless, provider of the nation’s largest and most reliable 3G network, has been ranked highest in customer care among wireless phone service providers in J.D. Power and Associates’ 2010 Wireless Customer Care Performance Study(SM) – Volume 1, released today.

Based on responses from more than 9,600 wireless subscribers who contacted their wireless service providers by phone, in stores or online last year and were surveyed by J. D. Power and Associates between July and December of 2009, Verizon Wireless continued to perform as an industry leader with an overall satisfaction score of 753, 14 points above the overall industry average. Verizon Wireless’ score included former Alltel customers in retained markets.

Verizon Wireless regularly enhances and expands its customer service capabilities to serve its growing customer base:

  • By Phone – Verizon Wireless recently introduced an after-call survey to provide fast, direct feedback from more customers to help the company further improve the customer experience.
  • In Stores – Verizon Wireless continues to roll out its evolutionary design in new and existing company-owned and -operated Communications Stores, offering shoppers a high-tech, hands-on experience with wireless voice, data, music and video services.
  • Online – Verizon Wireless customers can manage their accounts online using My Verizon, the company’s online account management and customer service tool. My Verizon provides customers with 24/7 online access to all their billing, payment and account-related information and offers customers the ability to view and pay bills online through the company’s Green Bill, check account balances, change addresses, track airtime usage, analyze monthly spending trends or change account features.

Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and offers quality products and services backed by its award-winning customer service. For more information about Verizon Wireless, visit www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 91 million customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NASDAQ and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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