News Release

J.D. Power And Associates Study: Verizon Wireless Highest For Call Quality In The Southeast Region, Including Georgia

February 17, 2010

Caran Smith
Caran.Smith@verizonwireless.com
678-339-4891

ALPHARETTA, GA — Verizon Wireless ranked highest among wireless providers in the Southeast Region, which includes Georgia, in the J.D. Power and Associates 2010 Wireless Call Quality Performance Study(SM), Volume 1, issued today.

The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers in six regions based on factors that impact overall carrier performance. Verizon Wireless scored consistently better than the industry average in key categories and ranked highest in five regions, including the southeast.

Verizon Wireless was also recognized for highest call quality in the same region in the previous J.D. Power and Associates Call Quality Performance Study, which was issued in August 2009.

“Wireless users know that even the most advanced device is only as good as the network it runs on which is why we continue to invest in our Georgia network year over year. The better the network, the better the performance of the applications consumers use most. It’s as simple as that,” said Jeff Mango, Georgia/Alabama region president of Verizon Wireless. “We invested more than $184 million in 2009 on our Georgia network to increase coverage and capacity for our customers, add new services, and maintain our network leadership for Georgians so that they can connect wherever and whenever they need.”

More than 24,300 wireless phone subscribers were surveyed between July and December 2009 about their experience with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification and no immediate text message notification.

Verizon Wireless regularly invests in its wireless network to provide customers with the reliable, high-quality service they expect from the company. Verizon Wireless’ ongoing network investment now totals more than $1 billion in Georgia since 2003 and more than $55 billion nationally over the past ten years.

Verizon Wireless has the largest and most reliable wireless 3G network coverage area in the United States. The company’s 3G data network provides customers in more locations than any other wireless carrier the ability to browse the web quickly with fast page loading times, quickly download and play music, watch streaming video, send e-mails with attachments, download and play 3D games, video conference with contacts and rapidly share files. View a map of Verizon Wireless’ 3G coverage, compared with competitors’ 3G coverage here.

For more information visit www.verizonwireless.com.

* The company's “most reliable network” claim is based on network studies performed by real-life test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless' and other national wireless carriers' networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to: http://aboutus.vzw.com/bestnetwork/reliability.html.  

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 91 million customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NASDAQ and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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