News Release

Did You Know? Verizon Wireless Customer Support Travels With You

International Travelers Can Contact Verizon Wireless Global Support 24/7 When Traveling Overseas

July 13, 2010

Tom Pica
Thomas.Pica@VerizonWireless.com
908-559-7516

BASKING RIDGE, NJ — Have a question about your Verizon Wireless phone or service? The answer is either online or a phone call away, no matter where you are.

Verizon Wireless customers who leave the country don’t leave behind access to Verizon Wireless customer service. Travelers can find answers to frequently asked questions; view troubleshooting tips; contact customer service; and view, manage and update their accounts anywhere they travel by visiting www.verizonwireless.com/global. In addition, customers are sent a “welcome” text message directly on their devices upon arrival in each country listing important rate and support information.

International travelers can also call home for assistance quickly and easily 24 hours a day by dialing + 1 908 559 4899 on GSM/UMTS networks or 011 908 559 4899 on international CDMA networks.* All calls are answered by Verizon Wireless representatives. Verizon Wireless has a dedicated team of global representatives located in the company’s Columbia, S.C.; Folsom, Calif.; and Albuquerque, N.M.; call centers who handle most calls from traveling customers.

Customers using Verizon Wireless global-capable phones and smartphones can enjoy wireless voice service in more than 220 countries worldwide and data in over 200 destinations with 115 offering 3G speeds. Learn more at www.verizonwireless.com/global.

With the nation’s largest and most reliable wireless network, a wide variety of smartphones and other wireless devices, and award-winning customer service, Verizon Wireless is a leader in customer satisfaction. In 21 of the last 23 quarters, Verizon Wireless led the industry with the lowest customer turnover rate among major U.S. wireless companies. Learn more at http://aboutus.vzw.com/customersatisfaction/index.html.

* For rates, coverage maps and supported network technology information, visit here.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving nearly 93 million customers. Headquartered in Basking Ridge, N.J., with 81,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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