BASKING RIDGE, NJ — When it comes to call quality, wireless users in four regions rate Verizon Wireless at the top, according to the J.D. Power and Associates 2010 Wireless Call Quality Performance Study(SM), Volume 2, issued today.
Verizon Wireless scored consistently higher than the industry average in key categories and ranked higher than any other carrier in three regions that cover 29 states and the District of Columbia:
- Northeast Region, which covers Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
- Mid-Atlantic Region, which covers Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
- West Region, which covers Arizona, California, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
- Verizon Wireless also tied for the top ranking in the Southeast Region, which covers nine additional states: Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
Verizon Wireless ranked highest in the Northeast and Mid-Atlantic Regions for the 12th consecutive time.
“Customers rely on the Verizon Wireless network to bring their devices to life, to stay connected and to experience the cutting edge of wireless capabilities,” said Tony Melone, senior vice president and chief technical officer of Verizon Wireless. “We invest heavily in our network to ensure that we anticipate customers’ needs today and in the future and continue to provide our customers with the nation’s largest and most reliable wireless network.”
The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers in six regions based on factors that impact overall carrier performance. More than 26,595 wireless phone subscribers were surveyed by J.D. Power and Associates between January and June 2010 about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification.
Verizon Wireless’ Reliable Network*
Verizon Wireless has the largest and most reliable 3G data network coverage area in the United States. Verizon Wireless offers its customers the ability to browse the Web, download and play music, watch streaming video, send e-mails with attachments, download and play 3D games, video conference with contacts and share files at 3G speeds in more locations than any other carrier.
Each year, Verizon Wireless aggressively invests billions of dollars in its network to stay ahead of the growing demand for the company’s voice and data services. In 2009 alone, Verizon Wireless invested $7 billion in its network to increase coverage and capacity and to add new services.
For more information about Verizon Wireless, visit www.verizonwireless.com.
* The company’s “most reliable network” claim is based on network studies performed by test men and women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to http://aboutus.vzw.com/bestnetwork/reliability.html.
About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 92 million customers. Headquartered in Basking Ridge, N.J., with 79,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.