News Release

Verizon Wireless Recognized As Call Quality Leader In The West In Latest J.D. Power And Associates Survey, Including Utah

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March 2, 2011

Bob Kelley
Robert.Kelley@VerizonWireless.com
303-694-8990

SALT LAKE CITY, UT — Verizon Wireless ranked highest among all other national wireless providers in the West, which includes Utah, in the J.D. Power and Associates 2011 Wireless Call Quality Performance Study(SM), Volume 1, issued today.

More than 27,250 wireless phone subscribers were surveyed by J.D. Power and Associates between July and December 2010 about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification. Based on their responses, Verizon Wireless ranked highest in five regions, including the West.

“People are increasingly relying on their smartphones, tablets and other wireless devices to stay connected,” said Melanie Braidich, region president, Verizon Wireless. “Wireless users need a network they can rely on and our customers know they can count on Verizon Wireless. Our ongoing investments in Utah and throughout the U.S. have kept us ahead of wireless demand and enabled our customers to get the coverage they want and need on the nation’s most reliable wireless network.”

Each year, Verizon Wireless invests billions of dollars in its network to stay ahead of the growing demand for the company’s voice and data services. Verizon Wireless’ ongoing network investment now totals more than $411 million in Utah and more than $65 billion nationally over the past ten years.

Verizon Wireless operates America’s largest and most reliable voice and 3G data network. The company’s “most reliable wireless network” claim is based on studies performed by test men and women. These engineers conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on the Verizon Wireless network and other national wireless carriers’ networks while traveling almost 1 million miles across the nation.

For more information, visit www.verizonwireless.com or follow VZWMTN on Twitter at http://twitter.com/vzwmtn.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 94 million customers. Headquartered in Basking Ridge, N.J., with 82,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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