News Release

Verizon Wireless: More Customers Manage Their Wireless Lives With Online, Mobile Account Tools

Four In Five Customers Registered for Online Accounts; Mobile Version Gaining Quick Acceptance

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March 23, 2011

Tom Pica
Thomas.Pica@VerizonWireless.com  
908-559-7516

Debra Lewis
Debra.Lewis@VerizonWireless.com
908-559-7512

BASKING RIDGE, NJ, and ORLANDO, FL — A growing number of customers are turning to online tools to control usage and manage their wireless lives. Four out of five eligible Verizon Wireless customers are registered to manage their own accounts online through My Verizon. Additionally, hundreds of millions of transactions are being performed by a growing number of customers on their wireless devices using My Verizon Mobile, which was introduced last year and provides mobile access to the same user interface.

“More and more wireless users want to manage their wireless lives online or from their handsets. Our mission is to ensure we provide easy-to-use tools that enable our customers to do just that,” said Ajay Waghray, chief information officer of Verizon Wireless. “We are working hard to expand the online portfolio to meet our customers’ needs in new and innovative ways. For instance, our patent-pending Data Usage Widget for customers registered for My Verizon Mobile was just recently introduced on BlackBerry® and Android smartphones and will be available on other operating systems in the coming months. It provides data users with a count of their monthly data usage and one-touch access to added details.”

Verizon Wireless offers a variety of ways for customers to manage their wireless lives. Customers can turn to Verizon Wireless Express Services, Verizon Safeguards or Verizon Wireless alerts – available 24 hours a day, seven days a week – to gain visibility and control over their accounts and all accounts on their plans, including:

  • Phone Shortcuts – All customers can check their minutes used, data and text usage, and account balances simply and easily by dialing #MIN, #DATA or #BAL, respectively, and pressing send from their Verizon Wireless phones. They will hear their current balances and receive a free text message with the information.
  • My Verizon – Customers can view account information, update their accounts, track usage and pay bills at their convenience from their computers, handsets or any Verizon Wireless Communications Store.
  • Usage Controls – Parents can set voice and messaging allowances with free text notifications when a family member nears or reaches their limit; designate specific times of the day when family members are restricted from calling, messaging or using data on their cell phones; and create lists of blocked phone numbers to prevent unwanted incoming/outgoing calls and text/picture/video messages. The Usage Controls service is available for $4.99/month per line.
  • Content Filters – Parents can sign up for free age-based content filters for Mobile Web, apps and other content to help ensure their children are accessing the entertainment that is rated appropriately for their age group.

With the nation’s largest and most reliable 3G network, a wide variety of smartphones and other wireless devices, and award-winning customer service, Verizon Wireless is a leader in customer satisfaction. For more information about Verizon Wireless, visit www.verizonwireless.com.  

About Verizon Wireless
Verizon Wireless operates the nation’s fastest and most advanced 4G network and largest and most reliable 3G network, and serves more than 94 million customers. Headquartered in Basking Ridge, N.J., with 82,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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