News Release

New Trip Planner Helps Verizon Wireless Customers Plan Their Next Adventures Abroad

Online Tool Puts Information at Customers' Fingertips

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August 7, 2011

Tom Pica
Thomas.Pica@VerizonWireless.com
908-559-7516

 

BASKING RIDGE, NJ — Verizon Wireless customers now have an online tool that makes it even easier to plan how to make the most of their wireless service when traveling outside of the United States.

The Verizon Wireless Trip Planner gives customers information they can use to plan their travels, including details about global calling and data plans, country-specific coverage and pricing, and device functionality in more than 200 international destinations.

“Verizon Wireless is committed to ensuring our customers have outstanding wireless experiences both in the U.S. as well as when they travel abroad,” said John Stratton, executive vice president and chief operating officer of Verizon Wireless. “That’s why we suggest customers who are planning to travel abroad use Trip Planner to learn about their global options, then call us before leaving to ensure they have the right plans, the right devices and are set to go.”

Customers can use most Verizon Wireless phones and smartphones to make calls while visiting 40 countries worldwide including Mexico, Canada, China and India. In addition, customers equipped with one of more than a dozen Verizon Wireless global phones or smartphones can use their devices in over 200 countries.

With Trip Planner, customers can input their destinations, the duration of their trips, their devices and the services they will need while traveling. Trip Planner then provides country-specific details about using their devices; international roaming rates; dialing instructions; and helpful tips, including information about Verizon Wireless 24-hour global support, how to avoid unwanted data charges and answers to other, frequently asked questions about wireless use overseas. Customers are always reminded to call Verizon Wireless Customer Service to activate their devices for international use before they travel overseas.

Using Trip Planner, customers can create and print a document customized for their itineraries, detailing roaming rates for voice, data and text, as well as features and benefits of Verizon Wireless global plans – before they leave home.

Trip Planner is yet one more tool Verizon Wireless provides customers to manage their wireless lives and stay connected around the globe in more than 200 destinations. Verizon Wireless also provides customer service support at a dedicated, toll-free number that will put customers in touch with one of the company’s U.S.-based global customer support centers 24 hours a day, seven days a week. To help track global data roaming charges, Verizon Wireless has recently enhanced its free text alerts that are sent to customers abroad when their data charges exceed certain thresholds. The alerts now notify customers when their global data charges hit $25, $50, $150, $250, $500, $1,000 and additional thresholds of every $1000 thereafter.

To learn more about how Verizon Wireless customers can prepare to use their wireless phones for international travel and how to manage data usage outside the U.S., view the Verizon Wireless video, “Tips For Traveling Overseas.” The video is available on the Verizon WirelessTV YouTube channel and in the Verizon Wireless Multimedia Library.

About Verizon Wireless
Verizon Wireless operates the nation’s fastest, most advanced 4G network and largest, most reliable 3G network. The company serves 106.3 million total wireless connections, including 89.7 million retail customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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