News Release

J.D. Power And Associates Recognizes Verizon Wireless For "Highest Network Quality" In The West, Including California

Study Measured Call, Messaging and Data Quality

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August 24, 2011

Heidi Flato
Heidi.Flato@VerizonWireless.com
925-279-6545

Ken Muche
Ken.Muche@VerizonWireless.com
949-286-8193

WALNUT CREEK, CA — Verizon Wireless ranked highest among all other national wireless providers in the West Region in the J.D. Power and Associates 2011 Wireless Network Quality Performance Study (SM), Volume 2, issued today. The West Region includes California and 15 other states:

  • Arizona
  • Colorado
  • Idaho
  • Iowa
  • Minnesota
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • North Dakota
  • Oregon
  • South Dakota
  • Utah
  • Washington
  • Wyoming

The J.D. Power and Associates study measured network quality among U.S. wireless service providers. More than 22,110 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2011 about their experiences with dropped calls, calls not connecting on the first try, calls with audio problems, failed or late voicemails, lost calls, message transmission failures, late text messages, mobile Web connection errors, slow mobile Web loading, and email connection errors.

Verizon Wireless has the largest and most reliable voice and 3G network coverage area in the United States*. Verizon Wireless aggressively invests on average more than $6 billion annually in its network to stay ahead of the growing demand for the company’s voice and data services. Verizon Wireless’ ongoing network investment totals more than $6.5 billion in California and more than $65 billion nationally since the company was formed.

The Verizon Wireless 4G LTE network is the fastest, most advanced 4G data network in the United States. The company’s 4G LTE network now brings the blazingly fast speed of 4G LTE to more than 160 million Americans – more than half the U.S. population.

For more information, visit www.verizonwireless.com or follow Heidi Flato @VZWheidi and Ken Muche @VZWken on Twitter.

* The company’s “most reliable network” claim is based on network studies performed by test men and women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles. For more information about Verizon Wireless testing, go to http://aboutus.vzw.com/bestnetwork/reliability.html.

About Verizon Wireless
Verizon Wireless operates the nation’s fastest, most advanced 4G network and largest, most reliable 3G network. The company serves 106.3 million total wireless connections, including 89.7 million retail customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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