BASKING RIDGE, NJ and CHICAGO, IL — 4G World – Verizon Wireless said today it is using Mobile Device Management (MDM) software from Motive, a division of Alcatel-Lucent (Euronext Paris and NYSE: ALU) to manage the rapidly growing number of 4G LTE smartphones and tablets on its 4G LTE network. Building upon its commitment to deliver industry-leading customer care, MDM allows customers to easily set up their 4G LTE devices and automatically receive software updates and upgrades.
"It's important that our customers and employees can set up and use 4G LTE devices and applications as easily and seamlessly as possible, so they can further optimize how they experience the power and speed of our 4G LTE network," said Ed Diaz, executive director, Network at Verizon Wireless. "The Motive solution is critical to delivering that experience."
Since introducing the world's first large-scale 4G LTE network in December 2010, Verizon Wireless has quickly expanded to more than 165 markets covering half of all Americans.
"Verizon Wireless is perfectly positioned to help satisfy the consumer appetite for new 4G LTE products and services," said Robert Vrij, President of Alcatel-Lucent's Americas Region. "The easier and more intuitive we can make device set-up and management, the more positive the overall experience is for the end user. Our Motive solution enables efficient, well-organized device management to help transform the customer experience."
For more information about Verizon Wireless' 4G LTE network, visit www.verizonwireless.com/lte.
Motive Mobile Device Management is part of The Alcatel-Lucent Motive mobility portfolio and is a key element of Alcatel-Lucent's Customer Experience Transformation (CXT) solution, which helps service providers focus on a customer-first strategy through the delivery of best-in-class customer experience management through a portfolio of purpose-built solutions and patented consulting methodologies. By making these strategic changes, service providers can confidently transform the customer experience in a way that fosters brand loyalty and establishes superior relationships with customers. This solution is powered by technology from Alcatel-Lucent's Motive Product Division and their strategic alliance partner WDS.
About Verizon Wireless
Verizon Wireless operates the nation’s fastest and most reliable 4G network and largest, most reliable 3G network. The company serves 107.7 million total wireless connections, including 90.7 million retail customers. Headquartered in Basking Ridge, N.J., with 83,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
About Alcatel-Lucent (Euronext Paris and NYSE: ALU)
The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and Optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centres of research and innovation in communications technology.
With operations in more than 130 countries and one of the most experienced global services organizations in the industry, Alcatel-Lucent is a local partner with global reach.
The Company achieved revenues of Euro 16 billion in 2010 and is incorporated in France and headquartered in Paris.
For more information, visit Alcatel-Lucent on: http://www.alcatel-lucent.com/, read the latest posts on the Alcatel-Lucent blog http://www.alcatel-lucent.com/blog and follow the Company on Twitter: http://twitter.com/Alcatel_Lucent.