News Release

J.D. Power And Associates Ranks Verizon Wireless Highest In Network Quality In New Mexico

Wireless Network Performance Study Ranks Call, Messaging and Data Quality Based on Customer Surveys

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August 22, 2012

Jenny Weaver
Jenny.Weaver@VerizonWireless.com
480-763-6321

ALBUQUERQUE, NM — When it comes to network quality in the West Region, Verizon Wireless ranks highest among U.S. wireless providers, according to the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study℠, Volume 2.  The 16-state West Region includes New Mexico, Arizona, Nevada and California, among others.

The J.D. Power and Associates study measured network quality among all U.S. wireless service providers based on factors that impact overall carrier performance.  Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage.  

Based on their responses, Verizon Wireless performed significantly above the industry average in all six regions and ranked highest among national wireless companies in five regions, including the West Region.

“Verizon Wireless is firmly committed to providing customers in New Mexico with the very best experience, expanding, enhancing and maintaining our nationwide, industry-leading wireless voice and data network.  We believe the strength of our network enables people to live better and stronger lives,” said Andrés Irlando, president of the Southwest Region, Verizon Wireless.  

Verizon Wireless invests on average more than $6 billion annually in its network to stay ahead of the growing demand for the company’s voice and data services.  The company’s ongoing network investment totals more than $550 million in New Mexico and El Paso, Texas and more than $70 billion nationally since it was formed, which includes the introduction and continuous expansion of 4G LTE.

Verizon Wireless leads the way with the nation’s largest 4G LTE network, covering more than 75 percent of the U.S. population and supporting a wide array of 4G LTE-enabled devices, such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC, as well as HomeFusion℠ Broadband, an in-home broadband service that harnesses the power of the Verizon Wireless 4G LTE network. 

For more information about Verizon Wireless, visit www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless operates the nation’s largest 4G LTE network and largest, most reliable 3G network. The company serves 94.2 million retail customers, including 88.8 million retail postpaid customers.  Headquartered in Basking Ridge, N.J., with 78,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD).  For more information, visit www.verizonwireless.com.  To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.

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