Meet Randy Madden: Verizon Wireless Road Warrior

Madden helps ensure best network performance in the tri-state area.

By on June 18, 2014

Verizon Wireless has employees whose sole mission is to drive thousands of miles a month in major cities and rural areas across the company’s national footprint. It’s one key element in the company’s comprehensive network quality assurance program.

These baseline engineers use equipment that pinpoints where network performance needs to be enhanced to maintain reliable service for the surging number of customers texting, tweeting, sharing videos and photos, and surfing the Web on their smartphones and other wireless devices.

See below for a glimpse into a day in the life of Randy Madden, a local baseline engineer, whose territory includes Pennsylvania, New Jersey, Delaware, and Maryland.

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Click here for a local story about a Massachusetts baseline engineer.
Click here for a local story about an Upstate New York baseline engineer.
Click here for a local story about a New York Metro baseline engineer.
Click here for a local story about a Washington, D.C.-Baltimore-Virginia baseline engineer.

Tags: Verizon Wireless, engineer, local, network