J.D. Power Ranks Verizon Wireless Highest in Network Quality across Six Regions in the U.S.

Customer Study Measures Performance in Call, Messaging and Data Quality

By on March 5, 2015

When it comes to wireless network quality in the United States, Verizon Wireless ranks highest across all six regions among U.S. wireless providers, according to the latest J.D. Power 2015 Wireless Network Quality Performance Study℠, Volume 1.  Verizon Wireless performs significantly better than the industry average in all three quality categories: calling, messaging, and data.

The survey queried more than 27,000 wireless subscribers across the U.S. about their experiences with their last 10 calls, messages, emails and Web connections on their mobile devices.  The study, conducted between July and December 2014, covers six regions of the U.S., including 48 states and the District of Columbia, and recognizes the highest-ranking companies based on the results. For the second time, Verizon Wireless took the top spot in all six regions.

J.D. Power measured calls dropped or disconnected, calls not connected on the first try, calls with audio problems, failed/late voicemail notifications, voicemail with failed calls, text message transmission failures, late/failed received text messages, Web connection errors/failures to load, slow mobile Web, and email connection errors.

 “The mobile devices today are more robust and have more demands put on them than they did even one year ago,” said Mike Haberman, vice president of technology for Verizon Wireless. “Throughout out network footprint, Verizon Wireless places the utmost priority on building and maintaining a reliable network and staying ahead of the accelerated growth in voice and data demands.”

Verizon Wireless operates the nation’s largest 4G LTE network, offering 4G LTE service to 98 percent of the U.S. population. The company introduced 4G LTE in 2010, and continues to build out its network to meet customer demand for new technologies such as Advanced Calling 1.0. Additionally, using AWS spectrum, branded as XLTE, Verizon Wireless has doubled the capacity of its 4G LTE network in more than 400 markets nationwide.

Verizon Wireless invests over $9 billion annually in its network to provide customers an exceptional experience and to stay ahead of the growing demand for the company’s voice and data services.  The company’s ongoing network investment totals more than $100 billion nationally since it was formed, which includes the introduction and continuous expansion of 4G LTE.

For more information about Verizon Wireless, visit www.verizonwireless.com or follow @VerizonNews on Twitter at https://twitter.com/VerizonNews.

Tags: Network, Verizon 4G LTE, XLTE