J.D. Power Network Quality Study Ranks Verizon Highest Across Every Region in the U.S.

Customer Study Measures Performance in Call, Messaging and Data Quality

By on August 27, 2015

For the second consecutive time, Verizon ranks the highest across all six regions among U.S. wireless providers, according to the J.D. Power 2015 Wireless Network Quality Performance Study℠, Volume 2. Verizon’s network performance was higher than the industry average in all three quality categories: calling, messaging and data.  The study covers six regions of the U.S., which include 48 states and the District of Columbia.  This is the third time that Verizon took the top spot in all six regions in the last two years.

“Customers know their mobile device is only as good as the network it’s riding on,” said Nicola Palmer, senior vice president and chief network officer for Verizon Wireless. “Ranking highest across the country in the J.D. Power 2015 Wireless Network Quality Performance Study is another proof point of our commitment to providing our customers with the best network. Consistent capital investment and relentless focus on the performance of our industry-leading 4G LTE Network provides the breadth and quality of coverage customers need to use their devices where they want, how they want.”

From January through June 2015, nearly 49,000 wireless subscribers across the U.S. were surveyed about their experiences with their last 10 calls, messages, emails and Web connections on their mobile devices. The survey asked about calls dropped or disconnected, calls not connected on the first try, calls with audio problems, failed/late voicemail notifications, voicemail with failed calls, text message transmission failures, late/failed received text messages, Web connection errors/failures to load, slow mobile Web, and email connection errors.

Verizon’s network, the nation’s largest and most reliable 4G LTE network, currently covers 98 percent of the U.S. population. Verizon continues to enhance its network by deploying technologies such as small cells and distributed antenna systems as well as XLTE, which uses Verizon’s AWS (Advanced Wireless Services) spectrum to double 4G LTE bandwidth in cities coast to coast.  XLTE delivers faster peak speeds and greater capacity than before. This means that more people in the same location can send and receive photos, download videos, surf the internet and use real-time navigation. 

Verizon’s ongoing network investment totals more than $100 billion nationally since it was formed, which includes the introduction and continuous expansion of 4G LTE and XLTE. In 2014 alone, Verizon invested more than $10 billion to improve and fortify its network across the United States.

Learn more about wireless products and services at www.verizonwireless.com or follow @VerizonNews on Twitter.