4G LTE Broadband Router

Verizon 4G LTE Broadband Router Support

Find support and online tools for your Verizon 4G LTE Broadband Router.
Select Your Device
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Galaxy Note® 4
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Galaxy S® III
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Network Extender
Samsung Galaxy Note5
Ellipsis™ 8
Samsung Galaxy S® 6 edge
LG G4™
Jetpack® MiFi® 6620L
LG Cosmos™ 3
Samsung Galaxy S6 edge +
HTC One® (M8)
LG Revere® 3
Moto X™ by Motorola
LG G Pad 8.3 LTE
Brigadier™ by Kyocera
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
LG Extravert™ 2
Samsung Galaxy Note® II
Sony Xperia® Z3v
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Pantech 4G LTE Global USB Modem UML290
LG Optimus Exceed™ 2
Samsung Galaxy S® 4 mini
Ellipsis™ Jetpack® MHS800L
Samsung Gusto® 3
Moto G™ by Motorola
HTC One®
Casio G'zOne Commando®
Nokia Lumia 928
Verizon 4G LTE Broadband Router with Voice
Samsung Illusion™
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC Desire® 526
Samsung Brightside™
Casio G'zOne Ravine® 2
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
Galaxy Note® Edge
Samsung Convoy™ 2
Moto E™ Prepaid
Lucid™3 by LG
Samsung Galaxy S® III mini
Nexus 6
Nokia Lumia 822
Samsung Intensity® II
LTE Internet (Installed)
iPad® mini 4
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
HTC One M9
LG Exalt™
G Pad™ 10.1 LTE
Transpyre™ Prepaid
Samsung Intensity® III
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
G Pad™ 7.0 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
Microsoft Lumia 735
Enact™ by LG
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Octane™
Apple® iPad® Air™
Samsung Galaxy Tab® 4 (10.1)
Blackberry Classic
Samsung Convoy™
LG enV®3
Lucid™2 by LG
LG Terra™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One® remix
Lucid™ by LG
Gear S®
Verizon 4G LTE USB Modem 551L
BlackBerry® Z30 smartphone
Samsung Gusto®
LG G Pad™ X8.3
LG Revere® 2
LG Accolade™
Samsung Haven™
BlackBerry® Z10 smartphone
HTC Desire® 612
HTC One® (M8) for Windows®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (7.0)
Verizon Wireless AirCard® 595
LG Cosmos™
HTC One® max
Samsung Galaxy™ Stratosphere™ II
Windows Phone 8X by HTC
Moto X™ - Designed by You (2nd Generation)
Apple® iPad® with Wi-Fi + 4G
Galaxy Nexus by Samsung
Samsung Galaxy Note® Pro
BlackBerry® Q10 smartphone
LG Extravert™
Samsung Galaxy Tab® 2 (10.1)
HTC Desire® 626
Verizon SureResponse®
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Samsung Galaxy Tab® S
Google Nexus 7
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
BlackBerry® Bold 9650 smartphone
LG Exalt™II
Verizon 4G LTE Broadband Router
Spectrum™ 2 by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Tab®
Luge™ by Motorola Prepaid
Motorola Barrage™
Moto X™ - Designed by You
Pantech Perception™
Samsung Intensity®
Samsung Galaxy™ Stratosphere™
iPad® mini 3
LG VX8300
Apple® iPad® with Retina display
Samsung Knack™
Kyocera DuraXV Plus
Samsung Fascinate™
Pantech Hotshot™
Pantech Jest™ 2
LG 4G LTE USB Modem VL600
Motorola MOTO™ W755
LG Migosm
Motorola RAZR V3m
LG enV®2
Delphi Connect with 4G LTE Mobile Hotspot
LG Cosmos™ Touch
Sony Xperia® Z2
Samsung SCH-u340
Samsung ATIV SE™
Samsung Galaxy Legend™
Nokia 2366i
Intuition™ by LG
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
HTC Rezound™
Samsung Alias™ 2
LG VX5500
Pantech Breakout™
Samsung Galaxy Note® 10.1
Verizon Wireless USB760 Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Pantech Marauder™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Optimus Exceed™ Prepaid
Samsung ATIV Odyssey™
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
HTC Rhyme™
BlackBerry® Tour™ 9630 smartphone
LG VX5400
Samsung Alias™
Samsung Galaxy Tab® 4
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
LG Vortex™
Spectrum™ by LG
Casio G'zOne Brigade®
Nokia Lumia 2520
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Rock™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Revolution™ by LG
Samsung Reality™
Apple® iPad®
Delphi Connect
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Motorola W385
Verizon Converged VOIP Device
LG Dare™
Motorola Adventure™ V750
Samsung Galaxy Tab® (7.7)
Verizon Wireless Salute™
Verizon Wireless USB720 Modem
LG Ally™
LG VX8350
LG Chocolate® Touch
Pantech PN-215
Verizon Wireless UM175 USB Modem
LG Voyager™
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Sony Xperia® PLAY
Samsung SCH-u410
Motorola MOTO™ VU204
Pantech Crux™
Verizon Wireless Escapade®
Pantech Caper™ Prepaid
Pantech PN-210
HTC Trophy™
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 8530 smartphone
Samsung Juke
LG VX5200
G'zOne Boulder™ Black and Silver
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
LG enV®
LG Chocolate® 3
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Samsung Rogue™
LG Chocolate®
Motorola Entice™
BlackBerry® 8830 World Edition smartphone
HP® Mini 1151NR Netbook
Verizon Wireless AirCard® 595U USB Modem
Motorola RAZR V3m in Gray
Samsung Galaxy Camera®
LG Versa™
Verizon Wireless USB727 Modem
Motorola XOOM™
Samsung SCH-a930
Motorola E815
Samsung SCH-u540
Samsung Omnia® II
BlackBerry® Curve™ 9370 smartphone
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
Verizon Wireless UM150 USB Modem
Motorola Rival™
Motorola V325
LG VX8700
Verizon Wireless PC5750 PC Card
Verizon Wireless Razzle™
LG VX6100
Motorola W315
LG VX3200
Motorola RAZR V3c
Samsung Zeal™
LG VX8100
Samsung SCH-a870
Lumia 2520 Prepaid
Sierra Wireless AirCard® 555D
Verizon Wireless Coupe™
Verizon Wireless V740 ExpressCard
Motorola V325i
Samsung Continuum™
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6015i Prepaid
Motorola CITRUS™
Samsung SCH-a650
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
HP® Mini 311-1037NR Netbook
Samsung SCH-a670
LG VX4500
Nokia 7705 Twist™
Samsung Trance™
Samsung SCH-a950
Nokia 6205
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Samsung Gleam®
LG Glance™
Sharp KIN™ TWO
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
LG Fathom®
Samsung Sway™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-u550
LG VX4650
Motorola MOTO™ Z6c World Edition
HTC Merge®
Motorola V710
Sierra Wireless AirCard® 580
BlackBerry® 7250
HP® Mini 110-3098NR Netbook
Samsung FlipShot®
Nokia 6215i
LG Clout™
HP® Mini 210-1076NR Netbook
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
LG VX9400
Nokia 7205 Intrigue™
Verizon Wireless CDM8950
LG VX6000
Motorola V60s
Samsung Glyde™
HTC Apache XV6700
Pantech PN-820
Samsung i700 Pocket PC
Samsung SCH-i760
Motorola V276
Kyocera KX414
Nokia 2705 Shade™
Kyocera K323
Samsung SCH-a850
Samsung Omnia®
Samsung Gem™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Nokia 6315i
Motorola Q™
Nokia 2128i
Samsung Renown™
Samsung SCH-u620
Nokia 2605 Mirage
Kyocera KX2
Verizon KPC680 ExpressCard®
Motorola V265
Sharp KIN™ ONEm
Verizon Wireless PN-300
Motorola T730
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless CDM 7075
Kyocera KPC650
Motorola T720
Kyocera SE47
Kyocera KX444
Samsung SCH-i730
Motorola MOTORIZR Z6tv
Motorola V325xi
Nokia 3589i
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Verizon Wireless U630 PC Card
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera K404
Samsung SCH-a790
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Krave™ ZN4
HP® Mini 110-1046NR Netbook
Motorola C343
Samsung SCH-a990
Kyocera KX1v
SCH-u410 Prepaid
Verizon Wireless V620
Motorola V120e
Samsung SCH-a890
Samsung SCH-a970
Samsung SCH-i830
Samsung SCH-a630
Motorola V276 Prepaid
Samsung SCH-n330
Samsung SCH-a610
Motorola T300p
Nokia 6305i
Motorola V60p
Samsung SCH-a310
Samsung SCH-a530
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola C333
Verizon Wireless XV6600 without Camera
LG VX2000
Samsung i600 Smartphone
Verizon Wireless V640
Nokia 2285
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a795
Lancet™ for Android™
Galaxy Tab E

Verizon 4G LTE Broadband Router FAQs


General Information
  1. What is the Verizon 4G LTE Broadband Router?
    The Verizon 4G LTE Broadband Router is a high-performance, reliable broadband router for your home or small office. It offers high-speed Internet access for multiple users, via firewall-protected Wi-Fi and wired Ethernet connections.

    LTE is a trademark of ETSI.

  2. What are the benefits of the Verizon 4G LTE Broadband Router?

    The Verizon 4G LTE Broadband Router is a great Internet solution if you:

    • Need high-speed connectivity at download speeds up to 12 Mbps
    • Need portability with a powerful signal
    • Live in a dwelling not serviceable by HomeFusion® Broadband (condos, townhouses, high-rises, 3 stories or greater).
    • Need a more powerful solution than a Verizon Jetpack® for your residence or a small business
    • Don’t have Internet access
    • Have dial-up or low-speed Internet service
    • Need a router that can also be used as a backup solution when your existing broadband service is down

    You can take advantage of high speeds from America’s fastest 4G LTE network at your home or small office. Access the Internet on up to four wired Ethernet-connected devices and over 20 Wi-Fi devices, like tablets, computers and gaming consoles.

  3. What speeds can be expected with the Verizon 4G LTE Broadband Router service?
    You can expect an average speed of 5-12 Mbps for downloading and 2-5 Mbps for uploading.

  4. Who can get the Verizon 4G LTE Broadband Router?
    You must be located within a 4G LTE coverage area to receive the service. Enter your address into our online Coverage Locator to find out if your address qualifies.*

    *The Verizon 4G LTE Broadband Router is a data-only 4G LTE device, and cannot be used on the 3G Network. Verizon’s Coverage Locator maps depict predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including customer's equipment, terrain, proximity to buildings, foliage, and weather that may impact service. For Coverage Areas that include networks run by other carriers, the coverage depicted is based on their information and public sources, and we cannot ensure its accuracy.

  5. How can I get the Verizon 4G LTE Broadband Router?

    You can get this high-speed Internet service any of the following ways:

    • Order online
    1. Find out if your address qualifies for service:

      1. Go to our Coverage Locator page.
      2. Enter your Street Address and City, State in the appropriate fields and click Search.
      3. Click 4G LTE Data Coverage.
      4. Click Refresh Map.
      5. Verify that you’re in an area that has 4G LTE service.

    2. If your address is in a Verizon 4G LTE coverage area, go to the Verizon 4G LTE Broadband Router shopping page.
    3. Click Add to Cart and follow the onscreen prompts to complete your purchase.

  6. How long will it take for my 4G LTE Broadband router to arrive once I place the order?
    You can get free 2-day shipping when you order online. If you place your order before 4:30 PM local time, Monday through Friday (excluding holidays),* your order will be delivered in two business days.

    Orders placed after 4:30 PM on Friday or over the weekend will be delivered on Wednesday.

    *Available for purchases placed on VerizonWireless.com for delivery within the U.S. only, excluding Alaska and Hawaii. Subject to credit authorization, verification and inventory availability.

  7. Will I have full access to the Internet with the Verizon 4G LTE Broadband Router service?
    Yes, it’s a fully functional Internet access solution and can be used like other Internet services, such as DSL, cable, satellite, etc.

  8. Is there a limit to the number of devices that can be connected using the Verizon 4G LTE Broadband Router service?
    You can connect over up to 20 devices via Wi-Fi at one time and up to four devices with a wired connection (Ethernet).

  9. How far away can I be from the Verizon 4G LTE Broadband Router while connecting to it over Wi-Fi?
    Actual range and speeds will vary based on the radio frequency conditions and obstructions within your home. Most devices should be able to connect within 150 feet of the router and may be able to connect at up to 300 feet unobstructed.

  10. Will I be able to choose where the Verizon 4G LTE Broadband Router is placed in my home?
    Yes, you can place your router anywhere in your home where you have access to an AC power outlet. However for optimal Wi-Fi signal reception, we recommend placing the router closest to the center of where you would be using the device the most. For the best 4G LTE signal coverage, we recommend you placing it nearest a window.

Using the Verizon 4G LTE Broadband Router
  1. How do I install and activate my Verizon 4G LTE Broadband Router?
    Please refer to the Quick Start Guide (PDF*) that was provided with your device for installation steps. Activation will automatically begin when the SIM card is inserted and the router is turned on.

    Once the activation is complete, you can connect to the unique Wi-Fi Network Name (SSID) that came with your router using the password provided on the router label. Or you can use the Push ‘N’ Connect (WPS) button.

  2. How do I ensure that I’m receiving a strong 4G LTE signal for my Verizon 4G LTE Broadband Router?

    To ensure you’re receiving a strong 4G LTE signal:

    1. Check 4G LTE coverage for your area.

      1. Visit our Coverage Locator.
      2. Enter the address where the router will be located and click Search
      3. Click 4G LTE Data Coverage and click Refresh Map.

        Note: The Verizon 4G LTE Broadband Router is a data-only 4G LTE device. You must have 4G LTE service to use it.

    2. Check the color of the signal quality indicator light on the router.

      In a strong 4G LTE coverage area, the signal quality indicator light will be solid blue or solid green.

      • If the signal quality light is amber: The device may not be receiving a very strong signal. We recommend that you move the router to a location nearest a window and recheck the signal. Also, adjust the external antennas that came with the unit so that they are at 45-degree angles from each other.

      • If the signal quality indicator light is off:

        1. Turn the router off.

        2. Remove the SIM card and then reinsert the SIM card (ensure it is inserted correctly). For detailed instructions on how to do this, refer to your User Guide.

        3. Turn the router on and wait for it to restart.

        4. Recheck the signal quality indicator light.

    If the 4G LTE and/or Internet indicator light is still not on after these steps, you may need to contact Customer Service at (800) 922-0204. You’ll need to enter the mobile number associated with the router at the time of purchase, which can be found on your order receipt.

  3. How do I connect my devices to my Verizon 4G LTE Broadband Router?
    You can connect your devices to your router with Wi-Fi or with an Ethernet cable.

    • Connect with Wi-Fi

      There are two methods of connecting your router to your Wi-Fi network:

      • Push ‘N’ Connect (also known as WPS or Wi-Fi Protected Setup)

        1. Press the Push ‘N’ Connect/WPS button on the front of the router.
        2. On your mobile device, go to the connection manager and select the WPS connection option.
        3. If prompted for a WPS PIN, enter in the WPS PIN found on the label on the back of the router.

      • Wi-Fi Network Name and password

        Note: Your Verizon 4G LTE Broadband Router comes with a unique Wi-Fi Network Name (SSID) and password located on a label on the router.

        1. Ensure that your device supports Wi-Fi and that it's enabled.
        2. Using the device’s wireless connection manager, connect to the router using the SSID and password information provided.

    • Connect with an Ethernet cable

      1. Insert one end of an Ethernet cable into the yellow Ethernet port on the back of the router.
      2. Insert the other end of the cable into your device, such as a laptop or gaming console.

  4. How do I monitor and manage data usage?

    You can monitor and manage your data usage and alerts online through My Verizon.

    You can also manage your data usage by going to the Traffic Meter feature, after signing in to your router's Web User Interface.

  5. Is my Verizon 4G LTE Broadband Router secure?
    Yes, the router Wi-Fi connection has been secured by default using the WPA encryption protocol. Your Wi-Fi Network Name (SSID) and password have been printed on a label on the back of your router. You can also change the password or security type if necessary.

  6. How do I access and configure advanced settings on my Verizon 4G LTE Broadband Router?
    Your router is designed to work without the need to configure any advanced settings. However, should you need to modify any of the router settings, you can access the Web User Interface by connecting to the router with Wi-Fi or by an Ethernet cable.

  1. My wireless devices show a weak connection or the router name doesn’t appear when scanning for Wi-Fi networks. How do I improve my Wi-Fi signal reception on my Verizon 4G LTE Broadband Router?

    If the router doesn’t appear when you scan for Wi-Fi networks:

    1. See if the Wi-Fi light on the router is turned off.
    2. If off, press the Wi-Fi Radio button on the front of the router to turn the radio back on.

    If you are able to connect, but are showing a weak connection, here are some tips on how to improve your Wi-Fi signal reception:

    • Have your computer or other devices within 150 feet of the router when you try to connect.

    • Reduce the number of building obstructions and other interferences between your router and wireless device. Such things as walls, microwaves and cordless phones can contribute to poor Wi-Fi coverage.

    • In some cases, you may need to install a Wi-Fi range extender (sold separately) to improve the Wi-Fi coverage.

  2. I’m having trouble connecting to the Internet with my Verizon 4G LTE Broadband Router. What should I do?

    Follow these steps to check your network connection:

    1. Confirm that the 4G LTE Network light is on. If it’s not, ensure that you have strong coverage in your area.

    2. Confirm that your device is connected to the 4G LTE Network.

      1. Sign in to your router.
      2. From the maintenance section, click Router Status.
      3. Click Connection Status.

        • If the status is “No SIM card detected”

          1. Ensure that the SIM Card is inserted.

        • If the status doesn’t show “Connected”:

          1. Turn the router off by pressing the Power button.
          2. Then press the Power button again to turn the router back on.
          3. Wait several minutes for the device to turn on and the LTE Signal light to appear.
          4. Try your connection again.

    If you’re still unable to connect after completing these steps, please contact Customer Service at (800) 922-0204. You’ll need to enter the mobile number associated with the router at the time of purchase, which can be found on your order receipt.

  3. Why doesn’t the Internet Port light come on, even though I inserted the SIM card and turned on the Verizon 4G LTE Broadband Router?

    If the Internet Port light didn’t come on:

    1. Make sure that the SIM card you received with your router was inserted correctly.

      Note: You must use the SIM card you received with the router. SIM cards from other devices may not be compatible with the router.
    2. Verify that the 4G LTE light and the Signal Quality light are on. If they aren’t, check for coverage issues or move the device to a different location to improve your signal.

  4. I’m unable to connect my wireless devices to my Verizon 4G LTE Broadband Router or I am receiving authentication errors. What should I do?

    Ensure that you’re connecting to the correct Wi-Fi Network Name (SSID) and using the correct password. The default router SSID name and password are located on the label on the back of the router.

    If you’ve changed the default SSID or password, sign in to the router and find that information in the Security Options under the Wi-Fi Settings screen.

    Refer to your wireless device’s documentation on how to connect to a Wi-Fi network.

Still Have Questions?

Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store