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Verizon 4G LTE Broadband Router with Voice FAQs

[FAQs]

General Information
  1. What is the Verizon 4G LTE Broadband Router with Voice?

    The Verizon 4G LTE Broadband Router with Voice is a device that connects to the Verizon Wireless network to provide both phone and Internet service for your home or office.

    You can use your existing home phone with the Verizon 4G LTE Broadband Router with Voice as well as connect multiple devices to the Internet through either Wi-Fi or an Ethernet cable. The Verizon 4G LTE Broadband Router with Voice is also portable, so you can take it with you on vacation, to a second home or even to a mobile office - wherever Verizon 4G LTE coverage is available for data usage and anywhere within the Verizon Wireless voice network for home phone usage.



  2. What are the benefits of the Verizon 4G LTE Broadband Router with Voice?

    The Verizon 4G LTE Broadband Router with Voice offers:

    • A portable voice and data solution with a powerful signal and long range Wi-Fi with download speeds up to 12 Mbps and upload speeds of 2-5 Mbps.
    • Internet service to a dwelling not serviceable by LTE Internet (Installed) (condos, townhouses, high-rises, three stories or greater)
    • A more powerful solution than a Verizon Jetpack™ for your residence or a small office
    • Flexibility to move between data and voice service at any time, or the ability to upgrade to both
    • A faster solution if you have dial-up or low speed Internet service

    The Verizon 4G LTE Broadband Router with Voice lets you take advantage of high speeds from America's largest 4G LTE network at your home or small office. Access the Internet with the power of our 4G LTE network on up to 10 devices, such as:

    • Tablets
    • Computers
    • Laptops
    • Gaming consoles


  3. Can I keep my existing phone number with the Verizon 4G LTE Broadband Router with Voice?

    Yes. You can transfer your existing phone number to the Verizon 4G LTE Broadband Router with Voice. If you’re transferring a phone number, you won’t be able to make or receive calls on the Verizon 4G LTE Broadband router with Voice until the transfer is complete. This can take 2 to 10 business days. However, you can still use your home phone until the porting process is completed if you keep it connected to your telephone wall jack.

    To check the status of your transfer online, please visit our page about keeping your number.



  4. Can I make international calls with the Verizon 4G LTE Broadband Router with Voice?

    Yes, you can make international calls with the Verizon 4G LTE Broadband Router with Voice. However, you must have The Verizon Plan or The MORE Everything® Plan and an International Calling plan on your account to do so. You can add the International Calling plan online in My Verizon. Alternatively, you can use an international calling card.



  5. Can I make and receive calls with the Verizon 4G LTE Broadband Router with Voice if there is a power outage?

    Yes, the Verizon 4G LTE Broadband Router with Voice has a backup battery. However, if your home telephone requires external power to operate, service (including the ability to make and receive 911 calls) won't be available during a power outage.

    Note: Data will not work unless the Verizon 4G LTE Broadband Router with Voice is connected to an external power source.



  6. Will the Verizon 4G LTE Broadband Router with Voice work with a fax machine, credit card machine, medical device or home security system?

    Currently, these services are not available. However, there are plans to support these services in the future.



  7. Can I add the Verizon 4G LTE Broadband Router with Voice to The Verizon Plan?

    Yes. Your account on The Verizon Plan can have up to 10 devices, including data-only devices. Visit The Verizon Plan overview page for size options and pricing information.

    If you don't have The Verizon Plan or have data-only devices on your account, our Data Only Plan might be a good option.



  8. Can I add the Verizon 4G LTE Broadband Router with Voice to my MORE Everything Plan?

    Yes, you have several options to add the Verizon 4G LTE Broadband Router with Voice to your existing MORE Everything account:

    • $20/month for Unlimited Voice
    • $20/month for shared data
    • $30/month for Unlimited Voice and shared data 

    You also have the flexibility to move between these plans at anytime.



  9. What speeds can be expected with the Verizon 4G LTE Broadband Router with Voice?

    You can expect an average speed of 5-12 Mbps for downloading and 2-5 Mbps for uploading.



  10. Does the Verizon 4G LTE Broadband Router with Voice work everywhere?

    Voice service with the Verizon 4G LTE Broadband Router with Voice will work anywhere on the Verizon Wireless network. To receive data service, you must be located within a 4G LTE coverage area. Use our online address tool to find out if your address is located in Verizon Wireless voice coverage area or in a 4G LTE data coverage area.*

    *The Verizon 4G LTE Broadband Router with Voice only works within Verizon's 4G LTE coverage area for data and cannot be used on the 3G data network. Verizon's Coverage Locator maps depict predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including customer's equipment, terrain, proximity to buildings, foliage and weather that may impact service. For Coverage Areas that include networks run by other carriers, the coverage depicted is based on their information and public sources, and we cannot ensure its accuracy. While the Verizon Wireless Coverage Locator maps may provide some indication of the expected coverage at your location, you will need to assess whether the actual coverage at your location is acceptable to you for purposes of using the Verizon 4G LTE Broadband Router with Voice Service. You will need at least moderate Verizon Wireless coverage throughout your home to properly use the Service. The Verizon 4G LTE Broadband Router with Voice device is designed to provide voice coverage at your location that is consistent with other Verizon Wireless devices, but Verizon Wireless does not represent that the voice performance of the Verizon 4G LTE Broadband Router with Voice service will be equivalent to landline phone service.



  11. How can I get the Verizon 4G LTE Broadband Router with Voice?

    You can get the Verizon 4G LTE Broadband Router with Voice by visiting www.verizonwireless.com/routerwithvoice to see if your address qualifies for service.

    1. Enter your ZIP code in the Check Coverage tool.
    2. Click Submit.
    3. Enter your address in the available fields.

    If your address qualifies, click Buy Now and follow the onscreen prompts.



  12. How long will it take for my Verizon 4G LTE Broadband Router with Voice to arrive once I place the order?

    You can get free two-day shipping when you order online. If you place your order before 4:30 PM local time, Monday through Friday (excluding holidays)*, your order will be delivered in two business days.

    Orders placed between 4:30 PM on Friday and 4:30 PM on Monday will be delivered on Wednesday.

    *Available for purchases placed on VerizonWireless.com for delivery within the U.S. only, excluding Alaska and Hawaii. Subject to credit authorization, verification and inventory availability.



  13. Will I have full access to the Internet with the Verizon 4G LTE Broadband Router with Voice?

    Yes. The Verizon 4G LTE Broadband Router with Voice is a fully functional Internet access solution and can be used like other Internet services, such as DSL, cable, satellite, etc.



  14. Can I connect multiple devices to the Verizon 4G LTE Broadband Router with Voice?

    Yes. You can simultaneously connect up to 10 devices through Wi-Fi and up to three devices via a wired connection with the Verizon 4G LTE Broadband Router with Voice.



  15. What is the expected range of the Wi-Fi connectivity while using the Verizon 4G LTE Broadband Router with Voice?

    Most devices should be able to connect within 150 ft indoors and 300 ft outdoors without obstruction. Actual range and speeds will vary based on the radio frequency conditions and obstructions within your home.



  16. Will I be able to use a Verizon Network Extender with a Verizon 4G LTE Broadband Router with Voice?

    Yes, you will be able to use a Verizon Network Extender with the Verizon 4G LTE Broadband Router with Voice.



  17. Will I be able to choose where the Verizon 4G LTE Broadband Router with Voice is placed in my home?

    Yes, you may place this device anywhere in your home. For optimal signal, we recommend placing this device near a window or location which receives the best signal strength.



  18. Does 911 work on the Verizon 4G LTE Broadband Router with Voice?

    Yes, 911 functions similarly to the way it would on your Verizon Wireless mobile device. However, for emergency calls to 911 from indoor environments, be prepared to provide your location within the premises to public safety. The GPS receiver embedded in the Verizon 4G LTE Broadband Router with Voice works best when the device is located near a window or other opening.



  19. Will all of my home extension phones work with the Verizon 4G LTE Broadband Router with Voice Service?

    Cordless extension phones that receive signal from a cordless base station connected the Verizon 4G LTE Broadband Router with Voice will receive service. Only corded phones connected directly to the Verizon 4G LTE Broadband Router with Voice will receive service. There are two telephone ports on the rear of the Verizon 4G LTE Broadband Router with Voice, allowing a combination of corded and cordless phones to be used. Do not plug the Verizon 4G LTE Broadband Router with Voice into your telephone wall jack.



  20. Can the 4G LTE Broadband Router with Voice work with TTY devices?

    Yes, for more info on how to setup TTY devices, visit our TTY Settings - Verizon 4G LTE Broadband Router with Voice page.



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