Mobile Broadband provides high-speed Internet access for your data-only devices through our network. You can use Mobile Broadband to access the Internet through a computer, laptop, tablet or any other compatible data-only device, including a:
There are 2 types of data-only plans available:
No, Mobile Broadband provides complete Internet access. A separate Internet service provider account isn't necessary.
No, you don't have to subscribe to a Mobile Broadband plan to use the Internet on your tablet or laptop when connected to Wi-Fi. However, if you'd like to access the Internet when not connected to Wi-Fi, you'll need a Mobile Broadband plan.
The Verizon Wireless network incorporates secure storage, mutual authentication, 128-bit encryption and airlink ciphering to protect your data transmissions. We always recommend you use a VPN and firewall software to provide additional security for your information.
Yes, you may use any Mobile Broadband device that has been certified by Verizon Wireless to be compatible with our network, including devices not purchased directly from Verizon Wireless.
If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device: (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.
Activate Your Phone or Device
Yes, your VPN product should treat the Mobile Broadband data network exactly as it treats the Internet; however, we recommend testing your specific VPN over the Mobile Broadband network before you deploy the service. Our national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over our Mobile Broadband network. Your Verizon Wireless Customer Service Representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.
No, we don't currently provide email accounts. However, you can use the Mobile Broadband network and your Internet browser or Virtual Private Network (VPN) client to access your existing email accounts. With Mobile Broadband service, you can still send and receive email while away from your home or office.
If you have a business account, check with your IT department regarding intranet access requirements.
Our Mobile Broadband devices come with a software installation CD that will help you set up the necessary drivers and software on your computer. After installation, there will be a few automated steps to activate the device, and then you'll be ready to start browsing.
You'll need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and Device ID, just like a mobile phone.
The extender cable can be used to ensure that you're receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.
The stronger the signal strength (found on the bottom-left corner of VZ Access Manager), the more likely it is you'll receive the highest speeds available on our network. If you're using Mobile Broadband inside a building, locating yourself close to a window or purchasing an extended antenna for select devices will provide the best speeds.
Yes, the data used by all the devices connected to your Verizon Jetpack or mobile hotspot will count toward the data allowance for the Jetpack or hotspot.
You can check your unbilled monthly data use for your Mobile Broadband device through the following options:
Some of the apps or activities that may lead to high data usage are:
For more information and to get a better estimate of how much data you might use, refer to our Data Calculator.
Yes, we send text messages to your Mobile Broadband device, which you can view by selecting the Text Messaging tab in VZAccess Manager. These messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance.
However, until the beginning of your first full bill cycle for your Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it's possible that you may exceed your usage allowance before receiving a text message.
If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do this on the Usage Alerts page in My Verizon.
Note: If you have a business account, you can manage your alerts in My Business Account or Verizon Enterprise Center.
Yes, downloads for OS updates, anti-virus and other software updates will count toward your data allowance. You may want to change your device settings so these updates won't automatically download until you approve them.
4G LTE is the fourth generation of wireless. 2G brought us digital voice and text messaging. 3G brought us smartphones, fast web browsing and apps. 4G LTE brought greater bandwidth and faster speeds, making it possible to have more complex apps.
LTE (Long Term Evolution) is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE helps us to continue meeting increasing demand for a higher bandwidth.
XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.
Refer to our coverage map to see if 4G LTE service is available in your area.
4G LTE Mobile Broadband is a type of high-speed Internet access that lets you use data-only devices on our 4G LTE network. XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.
Refer to our coverage map to see where 4G LTE service is available.
4G LTE Mobile Broadband has many benefits.
4G LTE Mobile Broadband service currently supports:
Plus, we're continually working to add new operating systems that support Mobile Broadband. For the latest information, please visit our VZAccess Manager website.
Yes, our 4G LTE devices are compatible with our 3G network. So even if you travel to an area without 4G LTE coverage, you may still be able to access the Internet through our 3G network.
3G is the third generation of wireless technology that was introduced after analog and digital phones. It usually includes high-speed Internet access and greater calling capacity than before. With 3G, smartphones and tablets became more popular and easier to use with the Internet.
3G Mobile Broadband provides high-speed Internet access for compatible mobile devices. 3G Mobile Broadband offers the following typical speeds:
* These speeds require an EV-DO Rev. A-capable device. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you're in a Rev. A coverage area.
3G Mobile Broadband is available in thousands of cities and towns across the US. To see current availability in your area, check the coverage map.
Although individual file sizes and user experiences will vary in size, the chart below shows estimated file sizes of common file types.
Estimated Size of Common File Types*
|E-mail (1 page without attachments)||
|Word Document (5 text pages)||
|Typical Web Page Lookup1||
|Low Resolution Digital Photo||
(20 pages text and light graphics)
*The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.
1Graphically intense pages or pages with video can exceed 3MB.
No, 3G devices don't have the required technology to connect to the 4G LTE network.
With Mobile Broadband Built-in, your laptop, tablet or other device includes all of the necessary hardware and software required to connect to our network, allowing you to be more efficient on-the-go with minimal hassle. You don't need to carry around a card, hotspot or some other device to connect to our network.
To see if your device has Mobile Broadband built-in:
You've successfully learned your device's Mobile Broadband capability.
To connect your laptop or tablet to our network:
You've successfully completed the steps to connect your device to our network.
Note: You may need to complete further steps to connect your device to our network. Refer to your device's User Guide for help.
With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the "on" position, and also launch VZAccess Manager.
If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.
Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as our network. Please contact your email service provider for assistance in configuring your mail client.
There are several possible resolutions.
|Drivers may not be installed or were installed incorrectly||The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.
Manager's website. Software may also be found on the CD included with your device.
|Another program or device may be using the port||
|Windows Update or Service Pack issues||
There are several possible resolutions.
|You may be in an area that only has 3G coverage||If your device has 4G LTE Mobile Broadband capabilities (EVDO) you will achieve Mobile Broadband speeds within the 4G LTE Mobile Broadband coverage area. When you're in an area that doesn't offer 4G LTE Mobile Broadband services, your device will seamlessly connect to the 3G network (if available). When connected to our 3G network your connection won't be the same speed and throughput as 4G LTE.|
There are several possible resolutions.
|A firewall or Internet security may be interfering||
|Your Web Browser may not be configured properly||
Call us at (800) 922-0204 for questions and concerns about your Mobile Broadband service.
These errors are usually caused by a data provisioning issue. Contact Technical Support at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.
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