Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Mobile Broadband FAQs

[FAQs]

General Information
  1. What is Mobile Broadband?

    Mobile Broadband provides high-speed Internet access for your data-only devices through our network. You can use Mobile Broadband to access the Internet through a computer, laptop, tablet or any other compatible data-only device, including a:



  2. What Mobile Broadband plans are available?

    There are 2 types of data-only plans available:

    • The MORE Everything Plan - This is a standard monthly plan that requires a contract and you select a set monthly data allowance which you're billed for at the end of your bill cycle. If you go over your data allowance, you'll receive an additional 1 GB of data to use for a set fee. Your plan can include just your data-only device, or you can add up to 9 other devices to your plan and share the data across all of them.

    • Prepaid plans - These plans require no long-term contract, and you can select from daily, weekly and monthly data allowances, depending on the type of device you have. You add money to your prepaid account ahead of time, and based on your usage, the money is deducted from your account as needed. You can also purchase additional data allowances at any time if you find you need more.


  3. Do I need to subscribe to an Internet service provider to use Mobile Broadband?

    No, Mobile Broadband provides complete Internet access. A separate Internet service provider account isn't necessary.



  4. Do I have to subscribe to Mobile Broadband to use the Internet on my tablet or laptop?

    No, you don't have to subscribe to a Mobile Broadband plan to use the Internet on your tablet or laptop when connected to Wi-Fi. However, if you'd like to access the Internet when not connected to Wi-Fi, you'll need a Mobile Broadband plan.



  5. Is the Verizon Wireless Mobile Broadband network secure?

    The Verizon Wireless network incorporates secure storage, mutual authentication, 128-bit encryption and airlink ciphering to protect your data transmissions. We always recommend you use a VPN and firewall software to provide additional security for your information.



  6. What Mobile Broadband devices are available?

    Mobile Broadband service is currently available with:



  7. Can I use a Mobile Broadband device that I purchased from somewhere other than Verizon Wireless?

    Yes, you may use any Mobile Broadband device that has been certified by Verizon Wireless to be compatible with our network, including devices not purchased directly from Verizon Wireless.

    If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device: (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

    Activate Your Phone or Device.



  8. Does Mobile Broadband work with IP Sec and existing VPN solutions?

    Yes, your VPN product should treat the Mobile Broadband data network exactly as it treats the Internet; however, we recommend testing your specific VPN over the Mobile Broadband network before you deploy the service. Our national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over our Mobile Broadband network. Your Verizon Wireless Customer Service Representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.



  9. Do I get an email account with Mobile Broadband service?

    No, we don't currently provide email accounts. However, you can use the Mobile Broadband network and your Internet browser or Virtual Private Network (VPN) client to access your existing email accounts. With Mobile Broadband service, you can still send and receive email while away from your home or office.

    If you have a business account, check with your IT department regarding intranet access requirements.



  10. How do I set up a new Mobile Broadband device on my computer?

    Our Mobile Broadband devices come with a software installation CD that will help you set up the necessary drivers and software on your computer. After installation, there will be a few automated steps to activate the device, and then you'll be ready to start browsing.



  11. I'm already a Verizon Wireless customer. Do I need a new mobile number for the Mobile Broadband data device, or can I use my existing phone number?

    You'll need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and Device ID, just like a mobile phone.



  12. An extender cable was included with my USB modem. What's the purpose of it?

    The extender cable can be used to ensure that you're receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.



Using Mobile Broadband
  1. How important is signal strength when using Mobile Broadband?

    The stronger the signal strength (found on the bottom-left corner of VZ Access Manager), the more likely it is you'll receive the highest speeds available on our network. If you're using Mobile Broadband inside a building, locating yourself close to a window or purchasing an extended antenna for select devices will provide the best speeds.



  2. When I use a Verizon Jetpack or mobile hotspot, will the data used by the connected devices count toward the data allowance for the Verizon Jetpack or mobile hotspot?

    Yes, the data used by all the devices connected to your Verizon Jetpack or mobile hotspot will count toward the data allowance for the Jetpack or hotspot.



  3. How can I check data usage for my Mobile Broadband device?

    You can check your unbilled monthly data use for your Mobile Broadband device through the following options:

    • My Verizon Mobile - Open the My Verizon Mobile app on your mobile device and your usage will be displayed on the main page.

    • Online - Refer to the usage meters in the My Plan section of the My Verizon Home page.

      Note: For business accounts, you can check usage in My Business Account or Verizon Enterprise Center.

    • In VZAccess® Manager - Click the Usage tab.

    • By phone - Call #DATA from your Verizon Wireless mobile phone and follow the prompts to hear your usage.

      Note: You must have your Mobile Broadband device mobile number available to check usage.


  4. What activities, apps and services are likely to lead to high data usage?

    Some of the apps or activities that may lead to high data usage are:

    • Streaming videos or music
    • Uploading and downloading photos or other large files
    • Apps that sync regularly or run in the background
    • Apps that require a continuous Internet connection
    • Online games

    For more information and to get a better estimate of how much data you might use, refer to our Data Calculator.



  5. Will I get a message when my Mobile Broadband data usage approaches my limit?

    Yes, we send text messages to your Mobile Broadband device, which you can view by selecting the Text Messaging tab in VZAccess Manager. These messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance.

    However, until the beginning of your first full bill cycle for your Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it's possible that you may exceed your usage allowance before receiving a text message.

    If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do this on the Usage Alerts page in My Verizon.

    Note: If you have a business account, you can manage your alerts in My Business Account or Verizon Enterprise Center.



  6. Do operating system or software updates count towards my Mobile Broadband data allowance?

    Yes, downloads for OS updates, anti-virus and other software updates will count toward your data allowance. You may want to change your device settings so these updates won't automatically download until you approve them.



4G LTE Service
  1. What is 4G LTE?

    4G LTE is the fourth generation of wireless. 2G brought us digital voice and text messaging. 3G brought us smartphones, fast web browsing and apps. 4G LTE brought greater bandwidth and faster speeds, making it possible to have more complex apps.

    LTE (Long Term Evolution) is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE helps us to continue meeting increasing demand for a higher bandwidth.

    XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see if 4G LTE service is available in your area.



  2. What is 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband is a type of high-speed Internet access that lets you use data-only devices on our 4G LTE network. XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see where 4G LTE service is available.



  3. How can 4G LTE Mobile Broadband help me?

    4G LTE Mobile Broadband has many benefits.

    • Speeds up to 10 times faster than on our 3G network
      • Average download speeds of 5-12 Mbps
      • Average upload speeds of 2-5 Mbps
    • Widespread domestic and international roaming potential
      • More responsive Internet connections for multimedia-based apps, like online gaming, video conferencing and security camera monitoring
      • Access to a wider array of devices
      • Devices with backward compatibility with our 3G network, which ensures your connections are maintained even in non-4G LTE coverage locations
    • Access to critical information and apps at all times, in all places
    • Double the 4G LTE bandwidth in XLTE markets with XLTE compatible devices - Learn more about XLTE


  4. Where is 4G LTE Mobile Broadband service available?

    4G LTE Mobile Broadband is available in cities and towns across the US. To see current availability in your area, check the coverage map.

    Additionally, our 4G LTE devices also provide connectivity to our existing 3G network, available in thousands of cities and towns across the US.



  5. What computer operating systems are compatible with 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband service currently supports:

    • Windows®
      • 8.1
      • 8
      • 7
      • XP®
      • Vista®
    • Mac® OSX
      • 10.9
      • 10.8
      • 10.7
      • 10.6
      • 10.5
      • 10.4.7

    Plus, we're continually working to add new operating systems that support Mobile Broadband. For the latest information, please visit our VZAccess Manager website.



  6. Will my 4G LTE device work on the 3G network?

    Yes, our 4G LTE devices are compatible with our 3G network. So even if you travel to an area without 4G LTE coverage, you may still be able to access the Internet through our 3G network.



3G Service
  1. What is 3G?

    3G is the third generation of wireless technology that was introduced after analog and digital phones. It usually includes high-speed Internet access and greater calling capacity than before. With 3G, smartphones and tablets became more popular and easier to use with the Internet.



  2. What is 3G Mobile Broadband?

    3G Mobile Broadband provides high-speed Internet access for compatible mobile devices. 3G Mobile Broadband offers the following typical speeds:

    • Downloads - 600 to 1.4 MBps
    • Uploads -500 to 800 Kbps*
    • When in Mobile Broadband markets that don't yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60- to 80 Kbps.


    * These speeds require an EV-DO Rev. A-capable device. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you're in a Rev. A coverage area.



  3. Where is 3G Mobile Broadband service available?

    3G Mobile Broadband is available in thousands of cities and towns across the US. To see current availability in your area, check the coverage map.



  4. What are the sizes of files I can send or receive with 3G Mobile Broadband data service?

    Although individual file sizes and user experiences will vary in size, the chart below shows estimated file sizes of common file types.

    Estimated Size of Common File Types*

    Application   Approximate Size
    E-mail (1 page without attachments)  

    3 KB

    Word Document (5 text pages)  

    70 KB

    Typical Web Page Lookup1  

    300 KB

    Low Resolution Digital Photo  

    500 KB

    PowerPoint® Presentation
    (20 pages text and light graphics)
     

    3 MB 

    *The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

    1Graphically intense pages or pages with video can exceed 3MB.



  5. Can I use my current 3G device on the 4G LTE Mobile Broadband network?

    No, 3G devices don't have the required technology to connect to the 4G LTE network.



Mobile Broadband Built-in
  1. What is Mobile Broadband Built-in?

    With Mobile Broadband Built-in, your laptop, tablet or other device includes all of the necessary hardware and software required to connect to our network, allowing you to be more efficient on-the-go with minimal hassle. You don't need to carry around a card, hotspot or some other device to connect to our network.



  2. How can I tell if my laptop or tablet has Mobile Broadband Built-in?

    To see if your device has Mobile Broadband built-in:

    1. Go to www.verizonwireless.com/certifieddevice.
    2. Locate your device's ID number by following the steps on the page.
    3. Enter your device's ID number in the Enter Device ID field.
    4. Click Check Device.


    You've successfully learned your device's Mobile Broadband capability.



  3. How do I set up my laptop or tablet to connect to the Verizon Wireless network?

    To connect your laptop or tablet to our network:

    1. Make sure you have a Verizon Wireless SIM card inserted in your laptop or tablet. If you're not sure the SIM card is inserted in your device, you can find instructions for inserting your device's SIM card by referring to your device's User Guide.

    2. If you didn't set up service when you purchased your device, you can do so from your laptop or tablet.

      1. Disconnect from any Wi-Fi connections.

      2. Connect to the Verizon 4G LTE Network using your device's network settings. Refer to your device's User Guide for help with this.

      3. Open your Internet browser and navigate to www.verizonwireless.com/certifieddevice. You'll automatically be taken to the account activation page to set up service.


    You've successfully completed the steps to connect your device to our network.

    Note: You may need to complete further steps to connect your device to our network. Refer to your device's User Guide for help.



Troubleshooting
  1. I'm having trouble connecting to the network with my netbook. Do I have to turn anything else on when using the Mobile Broadband service?

    With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the "on" position, and also launch VZAccess Manager.

    If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.



  2. Why can't I send email through my existing ISP mail account while using Mobile Broadband?

    Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as our network. Please contact your email service provider for assistance in configuring your mail client.



  3. The computer doesn't detect my Mobile Broadband device. What should I do?

    There are several possible resolutions.

    Issue   Resolution
    Physical Connectivity  
    • For PC Cards, make sure the card is fully inserted into the PC Card slot. Remove and reinsert if necessary. Try another PC Card slot on the computer (if available).
    • For USB Modems, make sure the modem is fully inserted into the USB port. Try another USB port on the computer (if available).
    • On laptops with embedded Mobile Broadband device, there may be a physical on/off switch. In addition to this physical switch, your laptop may come with software to turn on/off the Mobile Broadband device. Please refer to your laptop's manual for the location of the physical switch and/or software used to control the embedded Mobile Broadband device.
    Drivers may not be installed or were installed incorrectly   The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.
    • If the PC Card or USB Modem was inserted before driver and software installation, unplug it, then remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to re-inserting the PC Card or USB Modem.
    • On laptops with an embedded Mobile Broadband device, turn off the device. Remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to turning on the device.
    Note: Your device drivers and connection software may be found on VZAccess
    Manager's website
    . Software may also be found on the CD included with your device.
    Another program or device may be using the port  
    • Verify that there are no programs running that use the same COM port resources as the modem.
    • If so, exit/close the program and retry. Example programs: HotSync, ActiveSync®, FoneSync, Fax Controller, etc.
    Windows Update or Service Pack issues  
    • The computer should have the latest service pack and/or updates from Microsoft Windows Update.
    • Visit Windows website to determine if your system requires updating.


  4. My Mobile Broadband connection seems very slow. How can I improve it?

    There are several possible resolutions.

    Issue   Resolution
    You may be in an area that only has 3G coverage   If your device has 4G LTE Mobile Broadband capabilities (EVDO) you will achieve Mobile Broadband speeds within the 4G LTE Mobile Broadband coverage area. When you're in an area that doesn't offer 4G LTE Mobile Broadband services, your device will seamlessly connect to the 3G network (if available). When connected to our 3G network your connection won't be the same speed and throughput as 4G LTE.
    Signal Strength  
    • A poor signal on your device will contribute to slowing down your connection speed.
    • If you are experiencing poor signal strength, try moving to a different location.
    • Check to make sure your antenna is fully extended (if applicable).
    • Also refer to our coverage map to determine the level of coverage in your current location.


  5. I was able to connect my Mobile Broadband device, but I'm getting the error message "Page cannot be displayed." What should I do?

    There are several possible resolutions.

    Issue   Resolution
    A firewall or Internet security may be interfering  
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security program isn't properly configured and changes must be made to the program to allow the mobile network connection.
    2. If disabling the firewall or security program allows you to browse web pages, then contact the maker of the program for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through the Control Panel > Windows Firewall.
    Your Web Browser may not be configured properly  
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings under Control Panel > Internet Settings. Visit our Troubleshooting Assistant more information.


  6. Why am I getting these errors regarding my Mobile Broadband device: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?

    These errors are usually caused by a data provisioning issue. Contact Technical Support at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store