Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Galaxy S7
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
LG G3
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
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Samsung Galaxy J3 V
LG Revere® 3
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G Vista
LG G2
HTC Desire® 526
Samsung 4G LTE Network Extender
Samsung Galaxy J3 (2016)
LG V10™
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
LG G5
LG Extravert™ 2
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
Motorola MOTO Q™ music 9m
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Mobile Broadband FAQs

This page explains our Mobile Broadband service, how to use it and ways to troubleshoot your service.

General Information
  1. What is Mobile Broadband?

    Mobile Broadband provides high-speed internet access for your data-only devices through the Verizon Wireless network. Use Mobile Broadband to access the internet through a computer, laptop, tablet or any other compatible data-only device, including a USB modem, Verizon Jetpack® and mobile hotspot.



  2. What Mobile Broadband plans are currently available?

    We have a few types of plans currently available:

    • Data Only Plan - Share data across your devices, and switch sizes at any time. Choose from a little data or a lot to suit your needs by visiting our Data Only page.

    • Prepaid plans - These plans don't require a long-term contract. Choose from daily, weekly and monthly data allowances, depending on the type of device you have. Just add money to your prepaid account ahead of time, and the money is deducted from your account based on your usage. Purchase additional data allowances at any time if you need more.


  3. Do I need to subscribe to an internet service provider to use Mobile Broadband?

    No, Mobile Broadband provides complete internet access and a separate internet service provider account isn't necessary.



  4. What Mobile Broadband devices are available?

    Mobile Broadband service is currently available with:



  5. Can I use a Mobile Broadband device that I purchased from somewhere other than Verizon Wireless?

    Yes, you can use any Mobile Broadband device that's been certified by Verizon Wireless as compatible with our network, including devices not purchased directly from Verizon Wireless.

    If you didn't purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network doesn't mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device: (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

    Activate Your Phone or Device.



  6. Does Mobile Broadband work with IP Sec and existing VPN solutions?

    Yes, your VPN product should treat the Mobile Broadband data network exactly as it treats the internet. However, we recommend testing your specific VPN over the Mobile Broadband network before you deploy the service. Our national data sales team, in conjunction with system engineers and data solutions managers, works with customers and VPN providers to enable secure, wireless access to their VPN over our Mobile Broadband network. Your Verizon Wireless Customer Service Representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.



  7. How do I set up a new Mobile Broadband device on my computer?

    Our Mobile Broadband devices come with a software installation CD that will help you set up the necessary drivers and software on your computer. After installation, there will be a few automated steps to activate the device, and then you'll be ready to start browsing.



  8. I'm already a Verizon Wireless customer. Do I need a new mobile number for the Mobile Broadband data device, or can I use my existing phone number?

    You'll need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and Device ID, just like a mobile phone.



Using Mobile Broadband
  1. How important is signal strength when using Mobile Broadband?

    The stronger the signal strength (found on the bottom-left corner of VZ Access Manager), the more likely it is you'll receive the highest speeds available on our network. If you're using Mobile Broadband inside a building, locate yourself close to a window or purchase an extended antenna for select devices. These solutions will provide the best speeds.



  2. When I use a Verizon Jetpack or Mobile Hotspot, will the data used by the connected devices count toward the data allowance for the Verizon Jetpack or Mobile Hotspot?

    Yes, the data used by all the devices connected to your Verizon Jetpack or Mobile Hotspot will count toward the data allowance for the Jetpack or hotspot.



  3. How can I check data usage for my Mobile Broadband device?

    You can check your unbilled monthly data use for your Mobile Broadband device through the following options:

    • My Verizon app - Open the My Verizon app on your mobile device and your usage will be displayed on the main page.

    • Online - Refer to the usage meters in the My Plan section of the My Verizon Home page.

      Note: For business accounts, you can check usage in My Business Account or Verizon Enterprise Center.

    • In VZAccess® Manager - Click the Usage tab.

    • By phone - Call #DATA from your Verizon Wireless mobile phone and follow the prompts to hear your usage.

      Note: You must have your Mobile Broadband device mobile number available to check usage.


  4. What activities, apps and services are likely to cause high data usage?

    Some of the apps or activities that may lead to high data usage are:

    • Streaming videos or music
    • Uploading and downloading photos or other large files
    • Apps that sync regularly or run in the background
    • Apps that require a continuous internet connection
    • Online games

    For more information and to get a better estimate of how much data you might use, refer to our Data Calculator.



  5. Will I get a message when my Mobile Broadband data usage approaches my limit?

    Yes, we send text messages to your Mobile Broadband device, which you can view by selecting the Text Messaging tab in VZAccess Manager. These messages will appear when you have 50%, 25%, 10% and 0% of your monthly data allowance left.

    However, until the beginning of your first full bill cycle for your Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it's possible that you may exceed your usage allowance before receiving a text message.

    If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do this on the Usage Alerts page in My Verizon.

    Note: If you have a business account, you can manage your alerts in My Business Account or Verizon Enterprise Center.



  6. Do operating system or software updates count towards my Mobile Broadband data allowance?

    Yes, downloads for OS updates, antivirus and other software updates will count toward your data allowance. You may want to change your device settings so these updates won't automatically download until you approve them.



4G LTE Service
  1. What is 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband is a type of high-speed internet access that lets you use data-only devices on our 4G LTE network. XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see where 4G LTE service is available.



  2. Where is 4G LTE Mobile Broadband service available?

    4G LTE Mobile Broadband is available in cities and towns across the US. To see current availability in your area, check the coverage map.

    Additionally, our 4G LTE devices also provide connectivity to our existing 3G network, available in thousands of cities and towns across the US.



  3. What computer operating systems are compatible with 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband service currently supports:

    • Windows®
      • 8.1
      • 8
      • 7
      • XP®
      • Vista®
    • Mac® OSX
      • 10.9
      • 10.8
      • 10.7
      • 10.6
      • 10.5
      • 10.4.7

    Plus, we're always working to add new operating systems that support Mobile Broadband. For the latest information, please visit our VZAccess Manager website.



  4. Will my 4G LTE device work on the 3G network?

    Yes, our 4G LTE devices are compatible with our 3G network. So even if you travel to an area without 4G LTE coverage, you may still be able to access the Internet through our 3G network.



Mobile Broadband Built-in
  1. What is Mobile Broadband Built-in?

    With Mobile Broadband Built-in, your laptop, tablet or other device includes all of the necessary hardware and software required to connect to our network, allowing you to be more efficient on-the-go with minimal hassle. You don't need to carry around a card, hotspot or some other device to connect to our network.



  2. How can I tell if my laptop or tablet has Mobile Broadband Built-in?

    To see if your device has Mobile Broadband built-in:

    1. Go to vzw.com/certifieddevice.
    2. Locate your device's ID number by following the steps on the page.
    3. Enter your device's ID number in the Enter Device ID field.
    4. Click Check Device.


    You've successfully learned your device's Mobile Broadband capability.



  3. How do I set up my laptop or tablet to connect to the Verizon Wireless network?

    To connect your laptop or tablet to our network:

    1. Make sure you have a Verizon Wireless SIM card inserted in your laptop or tablet. If you're not sure the SIM card is inserted in your device, you can find instructions for inserting your device's SIM card by referring to your device's User Guide.

    2. If you didn't set up service when you purchased your device, you can do so from your laptop or tablet:

      1. Disconnect from any Wi-Fi connections.

      2. Connect to the Verizon 4G LTE Network using your device's network settings. Refer to your device's User Guide for help with this.

      3. Open your internet browser and navigate to vzw.com/certifieddevice. You'll automatically be taken to the account activation page to set up service.


    You've successfully completed the steps to connect your device to our network.

    Note: You may need to complete further steps to connect your device to our network. Refer to your device's User Guide for help.



Troubleshooting
  1. I'm having trouble connecting to the network with my netbook. Do I have to turn anything else on when using the Mobile Broadband service?

    On some models of netbooks purchased from Verizon Wireless, make sure that the power switch (if any) for the embedded wireless card is in the "on" position. You'll also need to launch VZAccess Manager on your netboook.

    If you purchased your netbook elsewhere, be sure to check the power switch for the embedded wireless card (if any). Some netbook vendors use connection manager software other than VZAccess Manager.



  2. Why can't I send email through my existing ISP mail account while using Mobile Broadband?

    Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as our network. Please contact your email service provider for assistance in configuring your mail client.



  3. The computer doesn't detect my Mobile Broadband device. What should I do?

    There are several possible resolutions.

    Issue   Resolution
    Physical Connectivity  
    • For PC Cards, make sure the card is fully inserted into the PC Card slot. Remove and reinsert if necessary. Try another PC Card slot on the computer (if available).
    • For USB Modems, make sure the modem is fully inserted into the USB port. Try another USB port on the computer (if available).
    • On laptops with embedded Mobile Broadband device, there may be a physical on/off switch. In addition to this physical switch, your laptop may come with software to turn on/off the Mobile Broadband device. Please refer to your laptop's User Guide for the location of the physical switch and/or software used to control the embedded Mobile Broadband device.
    Drivers may not be installed or were installed incorrectly   The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.
    • If the PC Card or USB Modem was inserted before driver and software installation, unplug it and then remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to re-inserting the PC Card or USB Modem.
    • On laptops with an embedded Mobile Broadband device, turn off the device. Remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to turning on the device.
    Note: Your device drivers and connection software may be found on VZAccess
    Manager's website
    . Software may also be found on the CD included with your device.
    Another program or device may be using the port  
    • Verify that there are no programs running that use the same COM port resources as the modem.
    • If so, exit or close the program and retry. Examples of such programs include: HotSync, ActiveSync®, FoneSync, Fax Controller, etc.
    Windows Update or Service Pack issues  
    • The computer should have the latest service pack and/or updates from Microsoft Windows Update.
    • Visit Windows website to determine if your system requires updating.


  4. My Mobile Broadband connection seems very slow. How can I improve it?

    There are several possible resolutions.

    Issue   Resolution
    You may be in an area that only has 3G coverage   If your device has 4G LTE Mobile Broadband capabilities (EVDO), you will achieve Mobile Broadband speeds within the 4G LTE Mobile Broadband coverage area. When you're in an area that doesn't offer 4G LTE Mobile Broadband services, your device will seamlessly connect to the 3G network (if available). When connected to our 3G network your connection, it won't be the same speed and throughput as 4G LTE.
    Signal Strength  
    • A poor signal on your device will contribute to slowing down your connection speed.
    • If you're experiencing poor signal strength, try moving to a different location.
    • Check to make sure your antenna is fully extended (if applicable).
    • Also refer to our coverage map to determine the level of coverage in your current location.
    You've gone into Safety Mode
     
    • Check My Verizon to see if you've used all of your data allowance for the month and gone into Safety Mode.
    • If you have gone into Safety Mode, you can purchase a Data Boost to get back to 4G LTE speeds.


  5. I was able to connect my Mobile Broadband device, but I'm getting the error message "Page cannot be displayed." What should I do?

    There are several possible resolutions.

    Issue   Resolution
    A firewall or internet security may be interfering  
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security program isn't properly configured, and changes must be made to the program to allow the mobile network connection.
    2. If disabling the firewall or security program allows you to browse web pages, then contact the maker of the program for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through the Control Panel > Windows Firewall.
    Your Web Browser may not be configured properly  
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your internet settings under Control Panel > Internet Settings. Visit our Troubleshooting Assistant more information.


  6. Why am I getting these errors regarding my Mobile Broadband device: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?

    These errors are usually caused by a data provisioning issue. Contact Technical Support at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.



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