Wireless Internet Services

Data-only services give your devices online access while you're home or on-the-go. You can connect your tablets, laptops, hotspots and more to the Verizon Wireless network and share a set monthly data allowance between all of them. Calling and messaging aren't included with Wireless Internet Services.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Tab S2
LG Exalt™II
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
Samsung Galaxy S® III
Verizon Ellipsis™ 7
Samsung Galaxy Note® 3
Droid Turbo in Ballistic Nylon
LG G3
Verizon Ellipsis™ Jetpack®
HTC Desire® 626
Kyocera DuraXV Plus
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
LG G2
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Ellipsis™ 8
Samsung Network Extender
DROID RAZR M by MOTOROLA
LG G4™
LG Cosmos™ 3
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Revere® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Brigadier™ by Kyocera
Sony Xperia® Z3v
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Casio G'zOne Commando® 4G LTE
Pantech 4G LTE Global USB Modem UML290
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Nokia Lumia 928
Samsung Gusto® 3
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto G™ by Motorola
Galaxy Note® Edge
LG Optimus Exceed™ 2
HTC One®
LG G Vista
Samsung Brightside™
Samsung Galaxy S® 4 mini
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal™
HTC One M9
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
DROID RAZR HD by MOTOROLA
Nexus 6
G Pad™ 7.0 LTE
Samsung Intensity® III
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Cosmos™ 2
Verizon MiFi® 4G LTE Global USB Modem U620L
iPad® Air 2
Transpyre™ Prepaid
LTE Internet (Installed)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
G Pad™ 10.1 LTE
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
Gear S®
HTC Desire® 526
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Convoy™
Blackberry Classic
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
Enact™ by LG
LG Revere® 2
Samsung Gusto®
HTC One® remix
Lucid™ by LG
Samsung Illusion™
LG Terra™
Apple® iPad® Air™
DROID 4 by MOTOROLA
BlackBerry® Z30 smartphone
LG enV®3
LG Cosmos™
LG Accolade™
HTC Desire® 612
HTC One® (M8) for Windows®
BlackBerry® Z10 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® mini
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 2 (7.0)
LG Extravert™
HTC One® max
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® S
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Verizon Wireless AirCard® 595
LG G Pad™ X8.3
Casio G'zOne Ravine®
Windows Phone 8X by HTC
Samsung Galaxy Tab® 2 (10.1)
Lancet™
Samsung Galaxy Note® Pro
Verizon SureResponse®
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Pantech Perception™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4 (8.0)
DROID X by MOTOROLA
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab®
DROID by MOTOROLA
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
Motorola Barrage™
Spectrum™ 2 by LG
Samsung Knack™
Samsung SCH-u340
Moto X™ - Designed by You (2nd Generation)
iPad® mini 3
Samsung Intensity®
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
Motorola MOTO™ W755
Nokia 2366i
LG 4G LTE USB Modem VL600
Pantech Jest™ 2
Samsung Fascinate™
Pantech Hotshot™
DROID 3 by MOTOROLA
Motorola RAZR V3m
LG Migosm
LG enV®2
LG VX8300
Luge™ by Motorola Prepaid
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
Pantech Breakout™
DROID INCREDIBLE by HTC
Samsung Galaxy Legend™
Delphi Connect with 4G LTE Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung ATIV SE™
LG VX5500
Moto X™ - Designed by You
Intuition™ by LG
HTC Rezound™
Apple® iPad® mini with Retina display
Casio G'zOne Boulder®
Dell™ Vostro™ V13 Laptop
Sony Xperia® Z2
Samsung Alias™ 2
Samsung ATIV Odyssey™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Motorola XOOM™ 4G LTE
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Verizon Wireless USB760 Modem
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Exceed™ Prepaid
Samsung Galaxy Tab® (10.1)
LG VX8360
HTC Rhyme™
Verizon Wireless UMW190 Global USB Modem
Casio G'zOne Rock™
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID 2 GLOBAL by MOTOROLA
Pantech PN-215
Pantech Marauder™
Nokia Lumia 2520
LG Optimus Zone™
LG VX5400
LG Vortex™
Spectrum™ by LG
Samsung Alias™
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Tour™ 9630 smartphone
Motorola W385
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB720 Modem
Verizon Wireless UM175 USB Modem
Delphi Connect
Samsung Galaxy Tab® 4
Samsung Reality™
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Verizon Converged VOIP Device
LG Ally™
Pantech Crux™
LG Chocolate® Touch
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
Pantech PN-210
DROID Eris by HTC
BlackBerry® Curve™ 8330 smartphone
LG Dare™
Blackberry Classic Non-Camera
Pantech Caper™ Prepaid
Sony Xperia® PLAY
LG VX8350
Verizon Wireless CDM8975
Samsung SCH-u410
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless Escapade®
DROID PRO by MOTOROLA
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
LG VX5300
LG Voyager™
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless PC5750 PC Card
Verizon Wireless G'zOne Type-S
LG VX5200
Nokia 6015i Prepaid
Motorola Entice™
Casio EXILIM
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Camera®
Samsung Rogue™
Samsung SCH-u430
LG VX6100
Motorola RAZR V3m in Gray
Verizon Wireless USB727 Modem
Samsung SCH-u540
HP® Mini 1151NR Netbook
LG enV®
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
Lumia 2520 Prepaid
Samsung Omnia® II
Samsung Zeal™
Motorola Rival™
Motorola MOTOKRZR K1m
Verizon Wireless Razzle™
Jest™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a930
Samsung Continuum™
Verizon Wireless AirCard® 595U USB Modem
DROID XYBOARD 8.2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
Motorola E815
LG Clout™
LG VX3200
Sharp KIN™ ONE
Motorola W315
LG VX8700
LG VX8100
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG Fathom®
LG Chocolate®
Samsung SCH-a950
Verizon Wireless Adamant™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-i760
Motorola RAZR V3c
Samsung SCH-a670
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Samsung FlipShot®
Compaq® Mini CQ10-688nr Netbook
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a870
Samsung Glyde™
LG Glance™
LG VX6000
Samsung Gleam®
Kyocera KPC650
LG Versa™
Samsung SCH-a650
Sierra Wireless AirCard® 580
Motorola CITRUS™
DROID R2D2 by MOTOROLA
Samsung Sway™
Motorola Krave™ ZN4
Samsung SCH-u620
LG VX4500
Sharp KIN™ TWOm
Pantech PN-820
Samsung N150 Netbook
Motorola MOTO™ Z6cx World Edition without Camera
Samsung Trance™
Samsung Omnia®
Samsung Gem™
Verizon Wireless CDM8950
Nokia 6205
HTC Merge®
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
HP® Mini 210-1076NR Netbook
Motorola V60s
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Nokia 7705 Twist™
Verizon Wireless USB1000 Global USB Modem
LG V
Samsung Renown™
Samsung SCH-u550
Verizon Wireless PN-300
Nokia 6215i
LG VX3300
SCH-u410 Prepaid
HP® Mini 110-1046NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Kyocera KX414
LG VX4650
HTC Touch Pro™
Sharp KIN™ TWO
Nokia 7205 Intrigue™
Motorola V710
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V276
Motorola V325xi
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Motorola T730
Sharp KIN™ ONEm
Motorola MOTORAZR maxx Ve
Motorola T720
LG VENUS™
Nokia 2605 Mirage
Samsung SCH-a310
LG VX4700
Motorola Q™
Kyocera SE47
Nokia 2285
Samsung SCH-a890
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V60p
Nokia 3589i
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
LG VX9400
Kyocera K323
HP® Mini 311-1037NR Netbook
Kyocera KX2
Nokia 6315i
Kyocera KX1v
BlackBerry® 7750
Verizon Wireless V640
Kyocera KX444
Nokia 6236i
HTC Apache XV6700
Motorola V65p
Samsung SCH-a630
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Motorola V276 Prepaid
Samsung Saga™
Motorola C333
Motorola V120e
Motorola MOTOSLVR L7C
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-n330
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Verizon KPC680 ExpressCard®
Motorola C343
Samsung SCH-i730
BlackBerry® 7250
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Mobile Broadband FAQs

[FAQs]

General Information
  1. What is Mobile Broadband?

    Mobile Broadband provides high-speed Internet access for your data-only devices through our network. You can use Mobile Broadband to access the Internet through a computer, laptop, tablet or any other compatible data-only device, including a:



  2. What Mobile Broadband plans are available?

    There are 2 types of data-only plans available:

    • The MORE Everything Plan - This is a standard monthly plan that requires a contract and you select a set monthly data allowance which you're billed for at the end of your bill cycle. If you go over your data allowance, you'll receive an additional 1 GB of data to use for a set fee. Your plan can include just your data-only device, or you can add up to 9 other devices to your plan and share the data across all of them.

    • Prepaid plans - These plans require no long-term contract, and you can select from daily, weekly and monthly data allowances, depending on the type of device you have. You add money to your prepaid account ahead of time, and based on your usage, the money is deducted from your account as needed. You can also purchase additional data allowances at any time if you find you need more.


  3. Do I need to subscribe to an Internet service provider to use Mobile Broadband?

    No, Mobile Broadband provides complete Internet access. A separate Internet service provider account isn't necessary.



  4. Do I have to subscribe to Mobile Broadband to use the Internet on my tablet or laptop?

    No, you don't have to subscribe to a Mobile Broadband plan to use the Internet on your tablet or laptop when connected to Wi-Fi. However, if you'd like to access the Internet when not connected to Wi-Fi, you'll need a Mobile Broadband plan.



  5. Is the Verizon Wireless Mobile Broadband network secure?

    The Verizon Wireless network incorporates secure storage, mutual authentication, 128-bit encryption and airlink ciphering to protect your data transmissions. We always recommend you use a VPN and firewall software to provide additional security for your information.



  6. What Mobile Broadband devices are available?

    Mobile Broadband service is currently available with:



  7. Can I use a Mobile Broadband device that I purchased from somewhere other than Verizon Wireless?

    Yes, you may use any Mobile Broadband device that has been certified by Verizon Wireless to be compatible with our network, including devices not purchased directly from Verizon Wireless.

    If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device: (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise), or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

    Activate Your Phone or Device



  8. Does Mobile Broadband work with IP Sec and existing VPN solutions?

    Yes, your VPN product should treat the Mobile Broadband data network exactly as it treats the Internet; however, we recommend testing your specific VPN over the Mobile Broadband network before you deploy the service. Our national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over our Mobile Broadband network. Your Verizon Wireless Customer Service Representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.



  9. Do I get an email account with Mobile Broadband service?

    No, we don't currently provide email accounts. However, you can use the Mobile Broadband network and your Internet browser or Virtual Private Network (VPN) client to access your existing email accounts. With Mobile Broadband service, you can still send and receive email while away from your home or office.

    If you have a business account, check with your IT department regarding intranet access requirements.



  10. How do I set up a new Mobile Broadband device on my computer?

    Our Mobile Broadband devices come with a software installation CD that will help you set up the necessary drivers and software on your computer. After installation, there will be a few automated steps to activate the device, and then you'll be ready to start browsing.



  11. I'm already a Verizon Wireless customer. Do I need a new mobile number for the Mobile Broadband data device, or can I use my existing phone number?

    You'll need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number and Device ID, just like a mobile phone.



  12. An extender cable was included with my USB modem. What's the purpose of it?

    The extender cable can be used to ensure that you're receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.



Using Mobile Broadband
  1. How important is signal strength when using Mobile Broadband?

    The stronger the signal strength (found on the bottom-left corner of VZ Access Manager), the more likely it is you'll receive the highest speeds available on our network. If you're using Mobile Broadband inside a building, locating yourself close to a window or purchasing an extended antenna for select devices will provide the best speeds.



  2. When I use a Verizon Jetpack or mobile hotspot, will the data used by the connected devices count toward the data allowance for the Verizon Jetpack or mobile hotspot?

    Yes, the data used by all the devices connected to your Verizon Jetpack or mobile hotspot will count toward the data allowance for the Jetpack or hotspot.



  3. How can I check data usage for my Mobile Broadband device?

    You can check your unbilled monthly data use for your Mobile Broadband device through the following options:

    • My Verizon Mobile - Open the My Verizon Mobile app on your mobile device and your usage will be displayed on the main page.

    • Online - Refer to the usage meters in the My Plan section of the My Verizon Home page.

      Note: For business accounts, you can check usage in My Business Account or Verizon Enterprise Center.

    • In VZAccess® Manager - Click the Usage tab.

    • By phone - Call #DATA from your Verizon Wireless mobile phone and follow the prompts to hear your usage.

      Note: You must have your Mobile Broadband device mobile number available to check usage.


  4. What activities, apps and services are likely to lead to high data usage?

    Some of the apps or activities that may lead to high data usage are:

    • Streaming videos or music
    • Uploading and downloading photos or other large files
    • Apps that sync regularly or run in the background
    • Apps that require a continuous Internet connection
    • Online games

    For more information and to get a better estimate of how much data you might use, refer to our Data Calculator.



  5. Will I get a message when my Mobile Broadband data usage approaches my limit?

    Yes, we send text messages to your Mobile Broadband device, which you can view by selecting the Text Messaging tab in VZAccess Manager. These messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance.

    However, until the beginning of your first full bill cycle for your Mobile Broadband service, there will be a time lag that can be as long as 8 hours between the end of a data session and the point at which your data usage for that session is applied to your account. Therefore, it's possible that you may exceed your usage allowance before receiving a text message.

    If you want to set different thresholds and/or specify the phone numbers and email addresses where alerts will be sent, you can do this on the Usage Alerts page in My Verizon.

    Note: If you have a business account, you can manage your alerts in My Business Account or Verizon Enterprise Center.



  6. Do operating system or software updates count towards my Mobile Broadband data allowance?

    Yes, downloads for OS updates, anti-virus and other software updates will count toward your data allowance. You may want to change your device settings so these updates won't automatically download until you approve them.



4G LTE Service
  1. What is 4G LTE?

    4G LTE is the fourth generation of wireless. 2G brought us digital voice and text messaging. 3G brought us smartphones, fast web browsing and apps. 4G LTE brought greater bandwidth and faster speeds, making it possible to have more complex apps.

    LTE (Long Term Evolution) is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE helps us to continue meeting increasing demand for a higher bandwidth.

    XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see if 4G LTE service is available in your area.



  2. What is 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband is a type of high-speed Internet access that lets you use data-only devices on our 4G LTE network. XLTE is of the next advancement of our 4G LTE network. It doubles our 4G LTE bandwidth in cities nationwide. For more information about XLTE and 4G LTE, visit our Network Coverage page.

    Refer to our coverage map to see where 4G LTE service is available.



  3. How can 4G LTE Mobile Broadband help me?

    4G LTE Mobile Broadband has many benefits.

    • Speeds up to 10 times faster than on our 3G network
      • Average download speeds of 5-12 Mbps
      • Average upload speeds of 2-5 Mbps
    • Widespread domestic and international roaming potential
      • More responsive Internet connections for multimedia-based apps, like online gaming, video conferencing and security camera monitoring
      • Access to a wider array of devices
      • Devices with backward compatibility with our 3G network, which ensures your connections are maintained even in non-4G LTE coverage locations
    • Access to critical information and apps at all times, in all places
    • Double the 4G LTE bandwidth in XLTE markets with XLTE compatible devices - Learn more about XLTE


  4. Where is 4G LTE Mobile Broadband service available?

    4G LTE Mobile Broadband is available in cities and towns across the US. To see current availability in your area, check the coverage map.

    Additionally, our 4G LTE devices also provide connectivity to our existing 3G network, available in thousands of cities and towns across the US.



  5. What computer operating systems are compatible with 4G LTE Mobile Broadband?

    4G LTE Mobile Broadband service currently supports:

    • Windows®
      • 8.1
      • 8
      • 7
      • XP®
      • Vista®
    • Mac® OSX
      • 10.9
      • 10.8
      • 10.7
      • 10.6
      • 10.5
      • 10.4.7

    Plus, we're continually working to add new operating systems that support Mobile Broadband. For the latest information, please visit our VZAccess Manager website.



  6. Will my 4G LTE device work on the 3G network?

    Yes, our 4G LTE devices are compatible with our 3G network. So even if you travel to an area without 4G LTE coverage, you may still be able to access the Internet through our 3G network.



3G Service
  1. What is 3G?

    3G is the third generation of wireless technology that was introduced after analog and digital phones. It usually includes high-speed Internet access and greater calling capacity than before. With 3G, smartphones and tablets became more popular and easier to use with the Internet.



  2. What is 3G Mobile Broadband?

    3G Mobile Broadband provides high-speed Internet access for compatible mobile devices. 3G Mobile Broadband offers the following typical speeds:

    • Downloads - 600 to 1.4 MBps
    • Uploads -500 to 800 Kbps*
    • When in Mobile Broadband markets that don't yet have EV-DO Rev. A, you can expect download speeds of 400 to 700 Kbps and upload speeds of 60- to 80 Kbps.


    * These speeds require an EV-DO Rev. A-capable device. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you're in a Rev. A coverage area.



  3. Where is 3G Mobile Broadband service available?

    3G Mobile Broadband is available in thousands of cities and towns across the US. To see current availability in your area, check the coverage map.



  4. What are the sizes of files I can send or receive with 3G Mobile Broadband data service?

    Although individual file sizes and user experiences will vary in size, the chart below shows estimated file sizes of common file types.

    Estimated Size of Common File Types*

    Application   Approximate Size
    E-mail (1 page without attachments)  

    3 KB

    Word Document (5 text pages)  

    70 KB

    Typical Web Page Lookup1  

    300 KB

    Low Resolution Digital Photo  

    500 KB

    PowerPoint® Presentation
    (20 pages text and light graphics)
     

    3 MB 

    *The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

    1Graphically intense pages or pages with video can exceed 3MB.



  5. Can I use my current 3G device on the 4G LTE Mobile Broadband network?

    No, 3G devices don't have the required technology to connect to the 4G LTE network.



Mobile Broadband Built-in
  1. What is Mobile Broadband Built-in?

    With Mobile Broadband Built-in, your laptop, tablet or other device includes all of the necessary hardware and software required to connect to our network, allowing you to be more efficient on-the-go with minimal hassle. You don't need to carry around a card, hotspot or some other device to connect to our network.



  2. How can I tell if my laptop or tablet has Mobile Broadband Built-in?

    To see if your device has Mobile Broadband built-in:

    1. Go to www.verizonwireless.com/certifieddevice.
    2. Locate your device's ID number by following the steps on the page.
    3. Enter your device's ID number in the Enter Device ID field.
    4. Click Check Device.


    You've successfully learned your device's Mobile Broadband capability.



  3. How do I set up my laptop or tablet to connect to the Verizon Wireless network?

    To connect your laptop or tablet to our network:

    1. Make sure you have a Verizon Wireless SIM card inserted in your laptop or tablet. If you're not sure the SIM card is inserted in your device, you can find instructions for inserting your device's SIM card by referring to your device's User Guide.

    2. If you didn't set up service when you purchased your device, you can do so from your laptop or tablet.

      1. Disconnect from any Wi-Fi connections.

      2. Connect to the Verizon 4G LTE Network using your device's network settings. Refer to your device's User Guide for help with this.

      3. Open your Internet browser and navigate to www.verizonwireless.com/certifieddevice. You'll automatically be taken to the account activation page to set up service.


    You've successfully completed the steps to connect your device to our network.

    Note: You may need to complete further steps to connect your device to our network. Refer to your device's User Guide for help.



Troubleshooting
  1. I'm having trouble connecting to the network with my netbook. Do I have to turn anything else on when using the Mobile Broadband service?

    With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the "on" position, and also launch VZAccess Manager.

    If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.



  2. Why can't I send email through my existing ISP mail account while using Mobile Broadband?

    Some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as our network. Please contact your email service provider for assistance in configuring your mail client.



  3. The computer doesn't detect my Mobile Broadband device. What should I do?

    There are several possible resolutions.

    Issue   Resolution
    Physical Connectivity  
    • For PC Cards, make sure the card is fully inserted into the PC Card slot. Remove and reinsert if necessary. Try another PC Card slot on the computer (if available).
    • For USB Modems, make sure the modem is fully inserted into the USB port. Try another USB port on the computer (if available).
    • On laptops with embedded Mobile Broadband device, there may be a physical on/off switch. In addition to this physical switch, your laptop may come with software to turn on/off the Mobile Broadband device. Please refer to your laptop's manual for the location of the physical switch and/or software used to control the embedded Mobile Broadband device.
    Drivers may not be installed or were installed incorrectly   The Drivers and Connection Software for the PC Card, USB Modem, or embedded Mobile Broadband device must be installed prior to using these devices for the first time.
    • If the PC Card or USB Modem was inserted before driver and software installation, unplug it, then remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to re-inserting the PC Card or USB Modem.
    • On laptops with an embedded Mobile Broadband device, turn off the device. Remove the drivers through Control Panel > Add/Remove Programs. Reboot the computer, and then reinstall the drivers prior to turning on the device.
    Note: Your device drivers and connection software may be found on VZAccess
    Manager's website
    . Software may also be found on the CD included with your device.
    Another program or device may be using the port  
    • Verify that there are no programs running that use the same COM port resources as the modem.
    • If so, exit/close the program and retry. Example programs: HotSync, ActiveSync®, FoneSync, Fax Controller, etc.
    Windows Update or Service Pack issues  
    • The computer should have the latest service pack and/or updates from Microsoft Windows Update.
    • Visit Windows website to determine if your system requires updating.


  4. My Mobile Broadband connection seems very slow. How can I improve it?

    There are several possible resolutions.

    Issue   Resolution
    You may be in an area that only has 3G coverage   If your device has 4G LTE Mobile Broadband capabilities (EVDO) you will achieve Mobile Broadband speeds within the 4G LTE Mobile Broadband coverage area. When you're in an area that doesn't offer 4G LTE Mobile Broadband services, your device will seamlessly connect to the 3G network (if available). When connected to our 3G network your connection won't be the same speed and throughput as 4G LTE.
    Signal Strength  
    • A poor signal on your device will contribute to slowing down your connection speed.
    • If you are experiencing poor signal strength, try moving to a different location.
    • Check to make sure your antenna is fully extended (if applicable).
    • Also refer to our coverage map to determine the level of coverage in your current location.


  5. I was able to connect my Mobile Broadband device, but I'm getting the error message "Page cannot be displayed." What should I do?

    There are several possible resolutions.

    Issue   Resolution
    A firewall or Internet security may be interfering  
    1. Try disabling your firewall temporarily for troubleshooting purposes. Sometimes a firewall or security program isn't properly configured and changes must be made to the program to allow the mobile network connection.
    2. If disabling the firewall or security program allows you to browse web pages, then contact the maker of the program for further configuration support. Windows XP Service Pack 2 includes a built-in firewall. You can disable this for troubleshooting purposes through the Control Panel > Windows Firewall.
    Your Web Browser may not be configured properly  
    1. Your browser may be set to connect through a proxy or configured to use a specific connection other than the mobile connection.
    2. Check your Internet Settings under Control Panel > Internet Settings. Contact Technical Support at (800) 922-0204 for further help on this portion of your Internet browser settings.


  6. I am having issues with my Mobile Broadband service. Who can I talk to about this?

    Call us at (800) 922-0204 for questions and concerns about your Mobile Broadband service.



  7. Why am I getting these errors regarding my Mobile Broadband device: "Data Link terminated by remote machine" or "PPP link control protocol was terminated by the remote computer"?

    These errors are usually caused by a data provisioning issue. Contact Technical Support at (800) 922-0204 for help if you encounter either of these error messages when trying to connect.



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