Backup Assistant℠

Backup Assistant is a service that saves a copy of your device's contacts to a secure website. You can also use it to transfer your contacts to another device.
Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5s
Apple® iPhone® 5c
Apple® iPhone® 5
Samsung Galaxy Note® 4
Apple® iPhone® 4s
LG G3
LG G2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
Samsung Galaxy S® 6
Droid Turbo by Motorola
Apple® iPad® 2
DROID RAZR M by MOTOROLA
Samsung Galaxy Note® 3
DROID ULTRA by MOTOROLA
Samsung Galaxy S® 6 Edge
HTC One® (M8)
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
Samsung Network Extender
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Samsung Convoy™ 3
Brigadier™ by Kyocera
Samsung Galaxy S® 4 mini
LG G Vista
LG Extravert™ 2
Galaxy Note® Edge
Samsung Galaxy Core Prime™
Verizon Wireless Home Phone
DROID RAZR MAXX HD by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
HTC One®
Jetpack® MiFi® 6620L
DROID RAZR by MOTOROLA
Nokia Lumia 928
Moto X™ by Motorola
LG Revere® 3
LG Cosmos™ 3
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
DROID DNA by HTC
Samsung Gusto® 3
Moto X™ (2nd Gen.)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 822
Samsung Brightside™
LG Optimus Exceed™ 2
Samsung Galaxy S® III mini
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
Lucid™3 by LG
Casio G'zOne Commando®
DuraXV
Nokia Lumia Icon
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine® 2
Samsung Illusion™
DROID RAZR HD by MOTOROLA
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
LG Cosmos™ 2
Lucid™2 by LG
Samsung Convoy™ 2
BlackBerry® Z10 smartphone
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Lucid™ by LG
HTC Desire® 612
HTC One® (M9)
LG Revere®
Samsung Galaxy Stellar™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID BIONIC by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Windows Phone 8X by HTC
Enact™ by LG
LG Optimus Exceed™ Prepaid
Galaxy Nexus by Samsung
LG Revere® 2
G Pad™ 10.1 LTE
Samsung Galaxy™ Stratosphere™ II
G Pad™ 7.0 LTE
Hydro ELITE by KYOCERA
Nexus 6™
iPad® Air 2
LG Cosmos™
HTC One® remix
Verizon 4G LTE USB Modem 551L
LG enV®3
HTC One® max
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
Samsung Convoy™
DROID by MOTOROLA
DROID X2 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Tab® 2 (10.1)
Spectrum™ 2 by LG
Apple® iPad® mini
DROID X by MOTOROLA
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
BlackBerry® Q10 smartphone
Pantech Perception™
Google Nexus 7
Samsung Gusto®
LG Extravert™
Samsung Gusto® 2
LTE Internet (Installed)
Luge™ by Motorola Prepaid
DROID XYBOARD 8.2 by MOTOROLA
Samsung ATIV SE™
Samsung Galaxy Tab® 4 (8.0)
THUNDERBOLT™ by HTC
BlackBerry® Z30 smartphone
Gear S®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy™ Stratosphere™
Blackberry Classic
BlackBerry® Bold 9650 smartphone
DROID INCREDIBLE by HTC
DROID 3 by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Samsung Galaxy Note® Pro
Samsung Intensity®
Pantech Breakout™
Samsung Galaxy Legend™
GizmoPal™
HTC Rezound™
Samsung Fascinate™
LG VX8300
Intuition™ by LG
LG enV® TOUCH
LG 4G LTE USB Modem VL600
Motorola Barrage™
Moto X™ - Designed by You
Apple® iPad® with Retina display
Verizon 4G LTE Broadband Router
DROID CHARGE by SAMSUNG
Pantech Jest™ 2
LG enV®2
Motorola MOTO™ W755
Samsung Galaxy Tab® S
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung ATIV Odyssey™
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab®
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Pantech Marauder™
Motorola RAZR V3m
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Alias™ 2
Moto E™ Prepaid
Samsung Galaxy Tab® (10.1)
HTC Rhyme™
Sony Xperia® Z2
Apple® iPad® mini with Retina display
Samsung Knack™
LG VX5500
LG VX8360
Samsung Smooth™
Samsung Galaxy Note® 10.1
iPad® mini 3
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
LG Accolade™
Spectrum™ by LG
LG VX5400
Pantech Hotshot™
HP® Mini 1151NR Netbook
Casio G'zOne Rock™
LG Optimus Zone™
Apple® iPad®
Samsung SCH-u340
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Brigade®
Samsung Reality™
LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
LG Chocolate® Touch
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Samsung Haven™
Delphi Connect
Verizon Wireless UMW190 Global USB Modem
LG Ally™
Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Casio G'zOne Boulder®
Verizon Wireless USB720 Modem
Pantech Caper™ Prepaid
Samsung SCH-u410
LG Vortex™
Motorola MOTO™ VU204
DROID PRO by MOTOROLA
LG Dare™
Verizon Wireless UM175 USB Modem
Pantech Crux™
Motorola Adventure™ V750
BlackBerry® Curve™ 8330 smartphone
Sony Xperia® PLAY
Verizon Wireless CDM8975
Samsung SCH-u430
LG enV®
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
BlackBerry® 8830 World Edition smartphone
HTC Trophy™
Verizon Wireless Escapade®
Samsung Zeal™
DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Casio EXILIM
Samsung Rogue™
LG VX5200
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
LG VX5300
LG Migosm
Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
Motorola Entice™
LG Voyager™
Verizon Wireless Adamant™
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
LG VX6100
Motorola W315
Samsung Omnia® II
LG Clout™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Trance™
Verizon Wireless Razzle™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB727 Modem
Motorola CITRUS™
LG VX8700
LG Glance™
Motorola V325i
Samsung SCH-a850
LG Versa™
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG VX8100
LG VX3200
Samsung SCH-a950
Motorola Rival™
LG Fathom®
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
Samsung Gem™
LG VX4500
Samsung FlipShot®
Samsung Juke
Samsung Glyde™
LG Chocolate®
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Samsung SCH-u540
Samsung SCH-u550
Motorola V325
LG VX8600
Nokia 6205
Nokia 7205 Intrigue™
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
Gateway® LT2016u Netbook
Samsung SCH-a650
LG VX3100
Samsung Alias™
Samsung SCH-a870
LG VX9400
Verizon AD3700 Global USB Modem
Verizon Wireless CDM8950
HTC Apache XV6700
Motorola E815
LG VX3300
Kyocera 7135 Smartphone
Kyocera KWC 2325
LG VX4650
Motorola RAZR V3c
Samsung Renown™
Pantech PN-210
Samsung Sway™
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG Chocolate®
Compaq® Mini CQ10-688nr Netbook
Nokia 6315i
Verizon Wireless AirCard® 595
LG VX3450
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-i760
DROID R2D2 by MOTOROLA
Pantech PN-215
Sharp KIN™ ONE
Samsung SCH-u620
G'zOne Boulder™ Black and Silver
Samsung SCH-a670
Kyocera K323
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
Motorola V60s
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG Decoy®
LG VENUS™
Pantech PN-820
Motorola Q™
LG VX4600
LG VX6000
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless U630 PC Card
Motorola MOTORAZR maxx Ve
Verizon Wireless PN-300
Kyocera KPC650
Kyocera KX1v
Motorola MOTORIZR Z6tv
Sierra Wireless AirCard® 580
Kyocera KX414
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HTC Touch Pro™
Nokia 2605 Mirage
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless V640
Sharp KIN™ TWOm
HTC Merge®
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V710
LG VX7000
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
LG VX4700
Samsung SCH-a970
Motorola V276
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6256i
Motorola T720
Sharp KIN™ TWO
Motorola V325xi
BlackBerry® 7750
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
LG VX4400B
Sharp KIN™ ONEm
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola RAZR V3m in Gray
Samsung Galaxy J1™ Prepaid
Lancet™
Nokia 2366i
Motorola C333
Samsung SCH-a610
Kyocera KX2
Motorola T300p
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung SCH-a310
Samsung SCH-a530
Nokia 2285
Motorola V120e
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

Backup Assistant℠ FAQs

[FAQs]

General Information
  1. What is Backup Assistant℠ and why would I want it?
    Backup Assistant℠ is a wireless service that saves a copy of your device's address book to a secure website. If your device is lost, stolen, damaged or replaced, Backup Assistant℠ restores your saved address book to a new device wirelessly.

    Schedule daily automatic backups or manually back up your address book at your convenience! Login to your web account and get full access to your address book. You can view, print, add, delete and edit contacts. Changes are sent to your device with one click.

    For more information on using Backup Assistant℠ refer to the How to Use Guide: Backup Assistant℠.


  2. How do I get Backup Assistant℠?
    To get Backup Assistant℠, you need to download it to your Get It Now® or Media Center-enabled device. Refer to the How to Use Guide: Backup Assistant℠ for instructions on downloading Backup Assistant℠.

    For more information, visit the Backup Assistant℠ website.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.


  3. How much does Backup Assistant℠ cost?
    Backup Assistant℠ is now included with your Verizon Wireless service. There are no subscription fees for the service.*

    *Downloading Backup Assistant℠ will require approximately 1 MB of data; standard data charges may apply.


  4. Which handsets offer Backup Assistant℠?
    To see if Backup Assistant℠ is available for your device, make sure you are signed in to My Verizon and go to the Backup Assistant℠ Media Store page.

    You may also refer to the How to Use Guide: Backup Assistant℠ to see if your device is compatible.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.


  5. What if Backup Assistant℠ doesn't support my device?
    If your device is not compatible with Backup Assistant℠, refer to our Contact Transfer Wizard to learn how to transfer contacts to your new device.


  6. Can I use Backup Assistant℠ with more than one device?
    No. Your Backup Assistant℠ account can be associated with only one device at a time.


  7. How can I find instructions on transferring contacts for a specific device?

    For instructions on transferring contacts for your specific device, refer to our Contact Transfer Wizard.

    You may also find helpful information about Backup Assistant℠ on our Community Support Forum.



  8. How do I backup my address book with Backup Assistant℠?
    When you download Backup Assistant℠, you will be guided through a simple series of steps that will create an account for you and back up your address book for the first time.

    Backup Assistant℠ will safely back up any subsequent changes to your address book, either automatically, at a schedule that you set, or manually.

    Refer to the How to Use Guide: Backup Assistant℠ for instructions on how to backup your address book.


  9. During setup, why does Backup Assistant℠ show a different number than the phone number I use for my mobile device?
    Your device actually has two numbers with which it is associated: the Mobile Internal Number (MIN) and the Mobile Directory Number (MDN). Backup Assistant℠ should only use the MDN for the service to perform correctly. In most cases these numbers are identical, but if they differ you should answer "No" when Backup Assistant℠ shows you the incorrect number during the number verification process. A SMS message will be sent your device to identify the correct number. When your correct number is shown, select "Yes" to continue the installation. Standard text messaging rates apply.


  10. How do I change the schedule of my automatic backups in Backup Assistant℠?
    For detailed instructions on changing the schedule of automatic backups refer to the “Backup Contacts” section of the How to Use Guide: Backup Assistant℠.


  11. How do I start a backup with Backup Assistant℠?
    To start a backup of your device's address book from your device:
    1. Open Backup Assistant℠ on your device.
    2. From the main screen, press "Backup Now." If there are no changes to your device's address book, then no backup will be needed.
    To start a backup online from the Backup Assistant℠ website:

    1. Sign in to the Backup Assistant℠ website.
    2. Press the "Sync" button.


  12. How do I restore my address book to my new device using Backup Assistant℠?
    If you have used Backup Assistant℠ to backup your address book in the past, and your new device is compatible with Backup Assistant℠, you will be able to restore your address book to a new device. For detailed instructions on restoring contacts to your new device, refer to the Restore Contacts” section of the How to Use Guide: Backup Assistant℠. Backup Assistant℠ will guide you through a few simple steps to restore your address book.

    For more information, visit the Backup Assistant℠ website.

    Business Customers: The Backup Assistant℠ website link will take you to Media Center where you will need to sign in; this is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.


  13. What does "Pending" mean within Backup Assistant℠?
    On the main screen of Backup Assistant℠ on your device, there is a red number under "Pending." This number indicates the total number of changes that you have made to your address book since the last backup. If the number is 0, your address book is completely backed up.


  14. What does "Backed up" mean within Backup Assistant℠?
    On the main screen of Backup Assistant℠ on your device, there is a green number under "Backed up." This number indicates the total number of contact entries that are safely backed up in your account.


  15. What is “Last Backup” within Backup Assistant℠?
    “Last Backup” appears on the Backup Assistant℠ website main screen. This tells you how many days it has been since the last successful backup. If there are items pending, you should select "Backup Now" to manually back up pending changes.


  16. I accidentally deleted a number from my address book. Can I use Backup Assistant℠ to get it back?
    Yes, you can restore deleted contacts with Backup Assistant℠. For detailed instructions on restoring deleted contacts, refer to the “Restoring Deleted Contacts” section of the How to Use Guide: Backup Assistant℠.


  17. Can I access my contact data from a computer using Backup Assistant℠?
    Yes, you can access and manage your phone's contacts at the Backup Assistant℠ website. There, you can view, add, edit, import, delete, print and export contacts.

    For more information, refer to the Manage Contacts Online” section of the How to Use Guide: Backup Assistant℠.


  18. What information do I need to sign in to the Backup Assistant℠ website?
    All you need is your My Verizon/Media Center User ID and Password. Note: You must sign in using the User ID associated with your own mobile number in order to manage and view your contacts online.

    If you don’t have a My Verizon/Media Center ID, you can register at the Backup Assistant℠ website.

    Business Customers: Your Media Center login is not your My Business Account or Verizon Enterprise Center login. If you are not already registered for Media Center, you will need to click on the “Register” link below the “Sign In” button, and follow the prompts. If you are unable to register, contact your company’s Wireless Program Manager. Please note that not all companies enable access to the applications in Media Center.


  19. How do I print out all the contacts in my device's address book using Backup Assistant℠?
    For detailed instructions on printing contacts, refer to the Print Contact Information” section of the How to Use Guide: Backup Assistant℠.


  20. How do I create a new contact from my Backup Assistant℠ web account?
    For detailed instructions on creating a new contact from the Backup Assistant℠ website, refer to the Add a New Contact” section of the How to Use Guide: Backup Assistant℠.


  21. How do I import contacts from my Backup Assistant℠ web account?
    For detailed instructions on importing contacts from the Backup Assistant℠ website, refer to the Import Contacts” section of the How to Use Guide: Backup Assistant℠.

    Note: Contact import is intended to populate an empty address book. Importing contacts to an existing address book may result in duplicates.


  22. How do I add a photo to a contact from my Backup Assistant℠ web account?
    For detailed instructions on adding a photo to a contact from the Backup Assistant℠ website, refer to the Add a Photo to Contacts” section of the How to Use Guide: Backup Assistant℠.

    Note: Some devices do not support syncing contact images. Only pictures in the .JPG, .GIF or .PNG file format are supported.


  23. How do I delete a contact from my Backup Assistant℠ web account?
    For detailed instructions on deleting contacts from the Backup Assistant℠ website, refer to the Delete Contacts” section of the How to Use Guide: Backup Assistant℠.


  24. How do I manage trash from my Backup Assistant℠ web account?
    For detailed instructions on managing the “Trash” tab from the Backup Assistant℠ website, refer to the Restore Deleted Contacts or Permanently Delete Contacts sections of the How to Use Guide: Backup Assistant℠.


  25. What is a Mobile Group within Backup Assistant℠?
    A Mobile Group is a convenient way to organize and communicate with wireless contacts through the Backup Assistant℠ website.

    Note: Mobile Groups you create will not sync to or appear on your device.


  26. How do I manage Mobile Groups from my Backup Assistant℠ web account?
    From your Backup Assistant℠ web address book, go to Mobile Groups on the right side of your screen. With Mobile Groups you can do the following:
    • Add a new Mobile Group
    • Add contacts to a Mobile Group
    • Remove contacts from a Mobile Group
    • View contacts in a Mobile Group
    • Rename the Mobile Group
    • Delete the Mobile Group
    For detailed instructions on managing Mobile Groups refer to the Manage Mobile Groups” section of the How to Use Guide: Backup Assistant℠.


  27. What is the "Sync" button on my Backup Assistant℠ web account?
    The “Sync” button allows you to synchronize your web address book changes with your mobile device's address book. The “Sync” button appears in the right side of your screen. When you select “Sync,” Backup Assistant℠ will wake up your device and synchronize with your address book. This ensures that your device has the latest contact information.

    Note: Your device cannot be on a voice call when the updates are pushed to it.


  28. How do I export contacts from my Backup Assistant℠ web account?
    For detailed instructions on exporting contacts from the Backup Assistant℠ website, refer to the Export Contacts” section of the How to Use Guide: Backup Assistant℠


  29. Can I use Backup Assistant℠ to transfer my address book to another phone?
    Yes, as long as both devices are compatible with Backup Assistant℠. To determine if your current or new device is compatible, refer to the How to Use Guide: Backup Assistant℠.

    Backup Assistant℠ makes it easy to transfer your address book from your current device to a new device. Follow these simple steps:

    To transfer your contacts from your current device:

    For detailed instructions on installing and setting up Backup Assistant℠ on your device, refer to the Install / Set Up Backup Assistant℠” section of the How to Use Guide: Backup Assistant℠.

    To restore your contacts to your new or replacement device:

    For detailed instructions on restoring your contacts to your new device with Backup Assistant℠, refer to the Restore Contacts” section of the How to Use Guide: Backup Assistant℠.

    When transferring your data from one device type to another, it is important to know that some data may not be transferred to the new device if the new device does not support the same data fields as the first device. It is important to sign into your Backup Assistant℠ web account to view your data and compare it with the data on your new device.


  30. I just received my replacement phone from Verizon. Will Backup Assistant℠ restore the address book from my previous phone to my new phone?
    Yes. Backup Assistant℠ will restore your address book as long as you had already installed Backup Assistant℠ to your previous device and your wireless number has not changed. Without a previously backed up address book in your personal vault, there is nothing to restore to your replacement device.

    If you have used Backup Assistant℠ to back up your address book in the past, you will be able to restore your address book to your new device. To restore, start by downloading Backup Assistant℠ from Get It Now® or the Media Center on your device Backup Assistant℠ will guide you through a few simple steps to restore your address book.


  31. How do I transfer contacts from my device?
    For instructions on transferring contacts from your specific device, refer to our Contact Transfer Wizard.


Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store