Select Your Device
Moto Z Droid Edition
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DuraXV
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Intuition™ by LG
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Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
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iPad® mini 3
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LG VX5400
Dell™ Vostro™ V13 Laptop
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DROID 2 by MOTOROLA
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LG Clout™
LG VX3200
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Nokia 2705 Shade™ Non-Camera
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Motorola RAZR V3c
Sharp KIN™ ONE
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LG VX4650
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LG Versa™
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Jest™
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Samsung SCH-a670
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DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
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Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
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Kyocera KX1v
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Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Transferring Content - Existing Customers

When you get a new device or switch devices, you need to activate it first. Once the device is activated, you can transfer your contacts, photos, videos and more to your new device.

Verizon Cloud's Content Transfer feature can copy your:

  • Contacts
  • Pictures
  • Videos
  • Music
  • Documents
  • Text and multimedia messages
  • Call logs


Note: If you're switching between an Android device and iPhone or two iPhones, only contacts, pictures and videos can be transferred.

This info can help if you:

  • Are a current Verizon Wireless customer

    Note: If you're new to Verizon Wireless, refer to our Transferring Content - New Customers guide.

  • Weren't using Verizon Cloud or Backup AssistantSM Plus on your old device

    Note: If you were using Cloud on your old device, refer to our pages for restoring content on Android™ devices or Apple® iPhone®.

  • Have already activated your new device
  • Still have content to transfer from your old device
  • Have devices compatible with the Verizon Cloud app:
    • Android™ device with OS version 2.3 or higher
    • iPhone® with iOS 6 or higher
  • Are switching between two Android devices, two iPhones or one of each


Note: This guide is only for first-time use of Verizon Cloud's Content Transfer feature. Learn how to use the Content Transfer feature after initial setup.

 

Step 1: Connect Both Devices to the Same Wi-Fi Network


Refer to the user guides for your devices to learn how to connect them to a Wi-Fi network.

If you don't have access to a Wi-Fi network, you can visit one of our stores for assistance.

Step 2: Download the Verizon Cloud App to Both Devices


The steps to download the Verizon Cloud app vary based on your device type:

  • Android  - Verizon Cloud may already be on your device. Open the App menu on your device and look for Cloud. If you find it, you'll need to check the version type.

    If you don't see Cloud on your device or you need to install it. Open the Play Store app and search for "Verizon Cloud." Once you find it, download it.

    Note: If Verizon Cloud doesn't appear in the search results, your device may not be compatible.

  • iPhone - Search for and download the Verizon Cloud app from the Apple App StoreSM. If you currently use Backup Assistant Plus, you'll need to uninstall it and install Verizon Cloud instead.

  • Already have Verizon Cloud? You'll need at least version 14.2 of Verizon Cloud to transfer content between devices. To check the version of Cloud you have:

    a. Open the Verizon Cloud app.
    b. Tap the Navigation Menu icon in the upper-left corner of the screen.
    Image: Cloud Screenshot
    c. Tap Settings.
    d. Tap About.
    e. Tap App Version.

    If you don't have version 14.2 or higher, you'll need to update the app from your device's app store.

 

Step 3: Transfer Content


When you're ready to begin the transfer, open Verizon Cloud on your old device and tap Get Started. Follow the onscreen instructions to pair your devices, select which content to transfer and complete the transfer process.

Tip: If you're trying to pair devices and one device can't find the other, let the process timeout and tap Pair again.

An estimated transfer time is provided on the screen after you select which content to transfer. Transfer time can vary depending on:

  • Amount of content you select to transfer
  • Capabilities of your router
  • Other devices connected to the router


If the transfer process is abruptly stopped, the app will keep track of where the transfer left off. Pair the devices again and restart the process. Any content previously transferred will be skipped.

Verizon Cloud only pulls files from main folder locations on your old device (see chart below). To transfer content stored in apps and other locations, you need to move it to one of the main folders listed below.


Content Type  
Stored Location on Device   
Contacts Phone or Contacts app
Messages1
Messaging, Messages or Text app
Call Logs1
Call History or Recent tab in the Phone app
Photos and
Videos

 

Android (both internal + external removable memory)

  • Root folder2
  • DCIM and sub-folders
  • Pictures and sub-folders
  • SD_VIDEO folder in the Casio G'zOne Commando® 4G LTE
iOS

 

  • Camera Roll and Videos in the Photos app
Music1

Android (both internal and external removable memory)

  • Root folder
  • Music and sub-folders
Documents1
Microsoft® Office documents (PDF, PPT, PPTX, DOC, DOCX, XLS and XLSX) located anywhere on the device will be backed up
 



1Messages, call logs, music and documents can't be transferred to iOS devices.

2Root on a smartphone or tablet is equivalent to a C: drive on a computer; it's the highest folder level.

Step 4: Check Your New Device for Your Content


Once the process completes, make sure your content is on your new device. Content isn't deleted from your old device during the transfer process; it's simply copied to your new device. We suggest performing a hard (factory) reset on your old device once you've confirmed all of your content has transferred successfully. Refer to your device's user guide to learn how to perform a hard reset.

Note: If it looks like some of your content didn't transfer it's probably because Verizon Cloud only copies files from main folder locations on your old device.

To use Content Transfer after the initial setup and transfer:

  1. On both devices open the Cloud app from the Home screen of each device or each device's Apps menu.
  2. Tap the Navigation Menu icon in the upper-left corner of the screen on both devices.
    Image: Cloud Screenshot
  3. Tap TOOLS on both devices.
    Image: Cloud Screenshot
  4. Tap Content Transfer on both devices.
    Image: Cloud Screenshot
  5. Tap Copy content FROM this device on the device you are transferring content from.
  6. Tap Copy content TO this device on the device you are transferring content to.
  7. Follow the devices' onscreen instructions for the remainder of the process


You've successfully transferred content with the Verizon Cloud Content Transfer feature.

Android is a trademark of Google, Inc. Apple, iPhone and App Store are registered trademarks of Apple Inc. Microsoft Office is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.   CASIO, G'zOne, and G-SHOCK are registered trademarks of CASIO COMPUTER CO., LTD. In the United States and/or other countries. To maintain water resistance ensure the Charging/Data Port cover, Headset Jack, and back cover are securely closed.  Press down firmly on all sides of the back cover to ensure that it is securely closed.

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