Device Payment

Learn about device payments, providing the flexibility to pay for a device over 24 months. (Formerly known as Verizon Edge)
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
HTC Desire® 626
Kyocera DuraXV Plus
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
Samsung Galaxy Core Prime™
Apple® iPhone® 4
Droid Turbo by Motorola
Samsung Galaxy S® III
Verizon Ellipsis™ 7
Samsung Galaxy Note® 3
Droid Turbo in Ballistic Nylon
LG G3
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
LG G2
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Ellipsis™ 8
Samsung Network Extender
DROID RAZR M by MOTOROLA
LG G4™
LG Cosmos™ 3
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Revere® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Brigadier™ by Kyocera
Sony Xperia® Z3v
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Casio G'zOne Commando® 4G LTE
Pantech 4G LTE Global USB Modem UML290
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Nokia Lumia 928
Samsung Gusto® 3
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto G™ by Motorola
Galaxy Note® Edge
LG Optimus Exceed™ 2
HTC One®
LG G Vista
Samsung Brightside™
Samsung Galaxy S® 4 mini
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Ravine® 2
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal™
HTC One M9
Samsung Gusto® 2
Verizon 4G LTE USB Modem UML295
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
DROID RAZR HD by MOTOROLA
Nexus 6
G Pad™ 7.0 LTE
Samsung Intensity® III
DROID RAZR MAXX by MOTOROLA
Nokia Lumia Icon
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Cosmos™ 2
Verizon MiFi® 4G LTE Global USB Modem U620L
iPad® Air 2
Transpyre™ Prepaid
LTE Internet (Installed)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
G Pad™ 10.1 LTE
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
Gear S®
HTC Desire® 526
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Convoy™
Blackberry Classic
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
Enact™ by LG
LG Revere® 2
Samsung Gusto®
HTC One® remix
Lucid™ by LG
Samsung Illusion™
LG Terra™
Apple® iPad® Air™
DROID 4 by MOTOROLA
BlackBerry® Z30 smartphone
LG enV®3
LG Cosmos™
LG Accolade™
HTC Desire® 612
HTC One® (M8) for Windows®
BlackBerry® Z10 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® mini
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 2 (7.0)
LG Extravert™
HTC One® max
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® S
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Verizon Wireless AirCard® 595
LG G Pad™ X8.3
Casio G'zOne Ravine®
Windows Phone 8X by HTC
Samsung Galaxy Tab® 2 (10.1)
Lancet™
Samsung Galaxy Note® Pro
Verizon SureResponse®
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Pantech Perception™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4 (8.0)
DROID X by MOTOROLA
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab®
DROID by MOTOROLA
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
Motorola Barrage™
Spectrum™ 2 by LG
Samsung Knack™
Samsung SCH-u340
Moto X™ - Designed by You (2nd Generation)
iPad® mini 3
Samsung Intensity®
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
Motorola MOTO™ W755
Nokia 2366i
LG 4G LTE USB Modem VL600
Pantech Jest™ 2
Samsung Fascinate™
Pantech Hotshot™
DROID 3 by MOTOROLA
Motorola RAZR V3m
LG Migosm
LG enV®2
LG VX8300
Luge™ by Motorola Prepaid
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
Pantech Breakout™
DROID INCREDIBLE by HTC
Samsung Galaxy Legend™
Delphi Connect with 4G LTE Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung ATIV SE™
LG VX5500
Moto X™ - Designed by You
Intuition™ by LG
HTC Rezound™
Apple® iPad® mini with Retina display
Casio G'zOne Boulder®
Dell™ Vostro™ V13 Laptop
Sony Xperia® Z2
Samsung Alias™ 2
Samsung ATIV Odyssey™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Motorola XOOM™ 4G LTE
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Verizon Wireless USB760 Modem
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® 10.1 2014 Edition
LG Optimus Exceed™ Prepaid
Samsung Galaxy Tab® (10.1)
LG VX8360
HTC Rhyme™
Verizon Wireless UMW190 Global USB Modem
Casio G'zOne Rock™
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID 2 GLOBAL by MOTOROLA
Pantech PN-215
Pantech Marauder™
Nokia Lumia 2520
LG Optimus Zone™
LG VX5400
LG Vortex™
Spectrum™ by LG
Samsung Alias™
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Tour™ 9630 smartphone
Motorola W385
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB720 Modem
Verizon Wireless UM175 USB Modem
Delphi Connect
Samsung Galaxy Tab® 4
Samsung Reality™
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Verizon Converged VOIP Device
LG Ally™
Pantech Crux™
LG Chocolate® Touch
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
Pantech PN-210
DROID Eris by HTC
BlackBerry® Curve™ 8330 smartphone
LG Dare™
Blackberry Classic Non-Camera
Pantech Caper™ Prepaid
Sony Xperia® PLAY
LG VX8350
Verizon Wireless CDM8975
Samsung SCH-u410
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
Verizon Wireless Escapade®
DROID PRO by MOTOROLA
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
LG VX5300
LG Voyager™
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless Salute™
Samsung Juke
Verizon Wireless PC5750 PC Card
Verizon Wireless G'zOne Type-S
LG VX5200
Nokia 6015i Prepaid
Motorola Entice™
Casio EXILIM
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Camera®
Samsung Rogue™
Samsung SCH-u430
LG VX6100
Motorola RAZR V3m in Gray
Verizon Wireless USB727 Modem
Samsung SCH-u540
HP® Mini 1151NR Netbook
LG enV®
G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
Lumia 2520 Prepaid
Samsung Omnia® II
Samsung Zeal™
Motorola Rival™
Motorola MOTOKRZR K1m
Verizon Wireless Razzle™
Jest™
Motorola MOTO Q™ 9c
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a930
Samsung Continuum™
Verizon Wireless AirCard® 595U USB Modem
DROID XYBOARD 8.2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
Motorola E815
LG Clout™
LG VX3200
Sharp KIN™ ONE
Motorola W315
LG VX8700
LG VX8100
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG Fathom®
LG Chocolate®
Samsung SCH-a950
Verizon Wireless Adamant™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-i760
Motorola RAZR V3c
Samsung SCH-a670
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
Samsung FlipShot®
Compaq® Mini CQ10-688nr Netbook
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-a870
Samsung Glyde™
LG Glance™
LG VX6000
Samsung Gleam®
Kyocera KPC650
LG Versa™
Samsung SCH-a650
Sierra Wireless AirCard® 580
Motorola CITRUS™
DROID R2D2 by MOTOROLA
Samsung Sway™
Motorola Krave™ ZN4
Samsung SCH-u620
LG VX4500
Sharp KIN™ TWOm
Pantech PN-820
Samsung N150 Netbook
Motorola MOTO™ Z6cx World Edition without Camera
Samsung Trance™
Samsung Omnia®
Samsung Gem™
Verizon Wireless CDM8950
Nokia 6205
HTC Merge®
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
HP® Mini 210-1076NR Netbook
Motorola V60s
Samsung SCH-a850
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Nokia 7705 Twist™
Verizon Wireless USB1000 Global USB Modem
LG V
Samsung Renown™
Samsung SCH-u550
Verizon Wireless PN-300
Nokia 6215i
LG VX3300
SCH-u410 Prepaid
HP® Mini 110-1046NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Kyocera KX414
LG VX4650
HTC Touch Pro™
Sharp KIN™ TWO
Nokia 7205 Intrigue™
Motorola V710
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola V276
Motorola V325xi
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Motorola T730
Sharp KIN™ ONEm
Motorola MOTORAZR maxx Ve
Motorola T720
LG VENUS™
Nokia 2605 Mirage
Samsung SCH-a310
LG VX4700
Motorola Q™
Kyocera SE47
Nokia 2285
Samsung SCH-a890
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V60p
Nokia 3589i
Samsung SCH-a990
Samsung i700 Pocket PC
Samsung SCH-a530
LG VX9400
Kyocera K323
HP® Mini 311-1037NR Netbook
Kyocera KX2
Nokia 6315i
Kyocera KX1v
BlackBerry® 7750
Verizon Wireless V640
Kyocera KX444
Nokia 6236i
HTC Apache XV6700
Motorola V65p
Samsung SCH-a630
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Motorola V276 Prepaid
Samsung Saga™
Motorola C333
Motorola V120e
Motorola MOTOSLVR L7C
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-n330
Samsung Galaxy Tab S2
LG Exalt™II
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Verizon KPC680 ExpressCard®
Motorola C343
Samsung SCH-i730
BlackBerry® 7250
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Device Payment FAQs

[FAQs]

General Information
  1. How does Verizon device payments work?

    Monthly device payments provide you the flexibility to get the most current devices by making monthly payments over time rather than paying for it all upfront. You'll make a monthly payment until your device is paid off.

    The program requires you to enter a device installment agreement to pay for the device in monthly payments over 24 months.

    • The specific terms and payment amounts can be found in your first bill and your device payment installment agreement.

    • Your monthly device payments will be charged on your bill.

    • You can choose to pay the installments over the full period of the term or in a lump sum to pay off the total price at any time.


  2. Is the device payment program the same as Verizon Edge?

    Yes. Verizon Edge is now called the Verizon device payment program. There is no change to your agreement.



  3. What are monthly line access charges on the device payment program?

    The monthly line access charges vary depending on your calling plan.

    For lines on The MORE Everything PlanSM using the device payment program:

    • Active smartphone lines on MORE Everything Plans up to 4 GB, your monthly access charge is $25. However, it will show up on your bill as a $40 charge with an offsetting $15 credit.

    • Active smartphone lines on MORE Everything Plans 6 GB and higher have a $15 monthly access charge. However, it will show up on your bill as a $40 charge with an offsetting $25 credit.

    • Active basic phone lines on the MORE Everything Plan have a $20 monthly access charge. However, it will show up on your bill as a $30 charge with an offsetting $10 credit.


  4. I'm an existing Verizon Wireless customer, can I purchase a device under a device payment agreement?

    Yes, you can participate provided you're eligible to upgrade and you enter a device payment agreement.



  5. How do I add more device payment agreements to my account?

    You can have as many device payment agreements as the number of active lines you have, as long as you don't exceed your program spending limit.* There are several options to add additional lines of service:

    • Online through My Verizon
    • By meeting with a Solutions Specialist at a Verizon Wireless store
    • Calling a Customer Service Representative at 1-800-922-0204


    *If your equipment upgrade or additional lines result in charges exceeding your spending limit, you may need to make a down payment to lower the amount financed.



  6. I'm a Verizon Wireless customer and received a letter about not being eligible or having to make a down payment for the device payment program. How can I become eligible?

    Because the device payment program requires an installment agreement to pay for the device over time, we check for financial good standing on any account in your name. If you're not currently eligible for the device payment program, there's a variety of ways to qualify for this type of equipment payment option:

    • If your account(s) has (have) had returned payments and your payment options have been limited to cash only, you can become eligible by paying your balance in full each month for the next 6 months.

    • If your account(s) balance(s) is (are) past due $25 or more when you applied for device payment, you'll need to pay off all balances in full to become eligible.

    • If you have any unpaid account(s) with Verizon Wireless that has (have) been disconnected for non-payment and referred to an outside collection agency, you can become eligible by making payment in full to satisfy the debt.

    • If your account(s) has (have) been suspended for non-payment within the last 6 months, you'll need to pay your bill in full for the next 6 months in order to qualify.

    • If your original activation credit decision resulted in your having to pay a security deposit, which we’re still holding on your account, you'll need to pay your bill in full each month for 1 year from when the deposit was originally paid.

    For your convenience, there are several ways to make a payment:

    • Online through My Verizon
    • At a Verizon Wireless store
    • Calling a Customer Service Representative at 1-800-922-0204

    Note: You may also be eligible for device payment by paying a down payment within the first 6 months of service with Verizon Wireless based on the original activation credit decision when you opened your account.



  7. Can I add insurance or other equipment protection options for a device I purchased under a device payment agreement?

    Yes. You can purchase insurance and other equipment protection services to guard against loss, theft, accidental damage, and certain post-manufacturer warranty defects.  Learn more about Equipment Protection programs.



  8. Do Verizon's Return and Exchange Policy and a 1-Year Warranty apply to devices purchased under a device payment agreement?

    Yes. Devices on the device payment program are covered by these policies.

    Learn more about Verizon's Return Policy



Installment Agreement and Payment
  1. Why does the device payment program require two agreements?

    An installment agreement is required to purchase a device under the device payment Program.  For details see How do device payments Work?

    In addition, device payment customers must also agree to the Verizon Wireless Customer Agreement, their calling plan, and other important terms for the services they select. 



  2. Can I pay more than my scheduled monthly device payment installment?

    No. The only exceptions to making additional payments are:

    • To pay off 100% of your device payment agreement balance.

    • For customers on device payment agreements prior to 5/31/15, you may make the required payment to complete your upgrade.


  3. How can I view my remaining device payment balance?

    Your remaining device payment balance is available for viewing in several places:

    • On your bill
    • Online in My Verizon
    • Or by calling #BAL from your  device


  4. How can I pay the remaining balance of my device payment agreement?

    You can pay off your device payment agreement in 3 ways:

    • Online in My Verizon
    • At a Verizon Wireless store
    • Calling a Customer Service Representative at (800) 922-0204


  5. Will I still need to make monthly device payments if my device is lost, stolen or damaged?

    Yes, you'll continue to be responsible for your monthly device payments under your device payment agreement until it is paid in full.



  6. What are my options if my device is lost, stolen or damaged?

    There are several options depending on your circumstances:

    • If you have Equipment Protection on your device, you may file a claim with Asurion for a replacement device and continue with your monthly payment. 

    • If the device has a defect is and isn't physically damaged, it may be covered by manufacturers warranty. Use our Troubleshooting Assistant to assess your issue.

    • Pay off the remaining balance and then buy a new device on the device payment program.


  7. If I voluntarily suspend service to my device, am I still required to pay the monthly installments?

    Yes. If you voluntarily suspend service to your device (with or without billing), you’ll still receive a monthly statement with your device payment charges. The charges are due according to the payment schedule included on your device payment agreement.

    Note: If your line is suspended under our Military Service Policy, you won't be billed device payments during the military suspension (limit for military suspend is 3 years and 90 days) and your payments will resume upon your return from military service.



  8. I need to disconnect a line of service that has an active device payment agreement. What are my options?

    Your options depend on the type of device. Once the originating line of service is canceled, an upgrade cannot be done.

    For smartphones or basic phones:

    • If other active lines remain on the account, you’ll continue to be billed monthly for the amount of your device payment agreement until it is complete or you choose to pay off the remaining balance.

    • If there are no remaining active lines, the remaining balance of your device payment agreement will be due in full on your next bill.

    For tablets:

    • The line of service will be disconnected and the remaining balance of your device payment agreement will be due in full on your next bill.


Billing and Pricing
  1. What are the line access costs for devices on monthly payments if I have the MORE Everything Plan?

    Lines with an active device payment agreement on the MORE Everything Plan receive a credit on monthly access charges:

    • For active smartphone lines using device payments on MORE Everything Plans up to 4 GB, your monthly access charge is $25. However, it will show up on your bill as a $40 charge with an offsetting $15 credit.

    • For active smartphone lines using device payments on MORE Everything Plans 6 GB and higher, your monthly access charge is $15. However, it will show up on your bill as a $40 charge with an offsetting $25 credit.

    • For active basic phone lines using device payments on the MORE Everything Plan, your monthly access charge is $20. However, it will show up on your bill as a $30 charge with an offsetting $10 credit.


  2. I just purchased a new device on the device payment program. What should I expect to see on my monthly bill?

    Your FIRST bill after signing up for the device payment program might be higher than you expect because it could be prorated. For example, if you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.

    Your bill will normally reflect the following:

    • Your prior installment payment 
    • The next installment charge
    • If you’re on a MORE Everything Plan, a monthly access offset credit for each qualifying smartphone or basic phone line.

    The details can be viewed at the line level portion of your bill under Monthly Charges and Equipment Charges, or in My Verizon, My Bill then the Charges By Line tab.



  3. Where on the bill does it show my device payment line credits and charges?

    Offset credits can be found at the line level page of your bill under Monthly Charges, immediately following your line Monthly Access Charge



  4. Why am I being billed for my remaining balance?

    When you do an early upgrade (for customers with device payment agreements prior to 5/31/15), you are required to return your old device within 14 days. The remaining balance of your device payment agreement is charged on your next bill. Once your old device is received by Verizon and determined to be in good working condition by Verizon, the charge is credited, which may appear on your next bill after receipt of the device.

    If your device was returned to you, it may have been for one of the following reasons:

    • The device was not in good working condition
    • The device was received after the requisite 14 day period
    • You returned the wrong device

    *These devices are returned to the customer with an explanation why it was returned.  Learn more about Device Returns and Shipping.



  5. Why do I have a charge for an early device upgrade non-return Fee on my bill?

    If you qualified for an early device upgrade promotion, you may have been required to send us your current device.  The early device upgrade non-return fee only applies in the following cases:

    • Different device was received than what was required*
    • The device was received after the requisite 14 day period
    • Device was not in good working condition*
    • Expected device was never received

    * Each returned device will come with an explanation why the device was returned.



Shipping a Device
  1. I received a notification from Verizon about sending in a device. What do I do?

    Verizon sends notifications to customers who've agreed to return their old device when doing a device upgrade to remind them that they must return their old device.

    • For device upgrade details, refer to I just upgraded my device, how do I send Verizon my original device?

    • For early device upgrades, refer to I did an early device upgrade promotion and need to send in my current device as part of the agreement. How do I send my device?


  2. How do I send Verizon my current device now that I have done an early device upgrade or device upgrade?

    The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:

    • Device has a functioning battery
    • Device can power on and off
    • Device has an intact, functioning LCD screen and glass with no cracks or breaks
    • Device and charging port must be intact (not broken or charging port missing)
    • Device and connecting ports must be free of visible corrosion and water damage
    • If your previous device is an Apple® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back

    To disable Find My iPhone:

    1. Tap Settings
    2. Tap iCloud
    3. Slide or tap Find My iPhone to the off position

    TO RETURN YOUR OLD DEVICE:

    1. Prepare your device to be returned:

      • Turn your device off
      • Include the battery
      • Remove any accessories such as chargers, SIM and SD cards.  
         
    2. Use the return materials you were provided to package your device, including the pre-paid shipping label. Keep a record of your tracking number for your reference.

    3. Drop it off at your post office or hand it to your mail carrier.


  3. What will happen if I don’t return my old device under an early device upgrade promotion or while exercising a device upgrade option?

    If you don’t send your device:

    • Device upgrade: You’ll be liable for the remaining balance of your original device payment agreement.

    • Early device upgrade: You’ll be charged a $199 early upgrade non-return fee.


  4. Why was my device sent back to me?

    If your device was returned to you, it may have been returned for one of the following reasons:

    • Not in good working condition
    • Received too late
    • Incorrect device


  5. I lost my return label. How do I get a new one?

    You can print a new return label via My Verizon.  

    • Go to VerizonWireless.com/printlabel and sign into My Verizon
    • You’ll be signed into the My Orders page
    • Under Order History select the appropriate order
    • Click Print Return Label and print the .PDF version. The label can only be used for this order
    • Keep a copy of the tracking number for your records


Device Upgade (formerly Edge Up) for device payment program customers prior to 5/31/15
  1. When can I upgrade my device?

    Customers on active device payment agreements before 5/31/15 can upgrade their device, which is an option to turn in your existing device and purchase a new device on a device installment agreement without an upgrade fee. You must meet the other eligibility requirements for device payment program to use this option.  



  2. What are the eligibility requirements to do an early device upgrade?

    You must have an active device payment agreement prior to 5/31/15, and meet the following requirements:

    • Have a device payment agreement for at least 30 days

    • Return the old device in good working condition with no significant damage, as determined by Verizon Wireless

    • Meet financial and account eligibility requirements

    • Have paid at least 75% of the retail price of the device

      • Customers who entered into a device payment agreement prior to 6/1/14 must have paid 50% of the retail price

      • Customers who entered into an device payment agreement between 6/1/14 and 10/15/14 must have paid 60% of the full retail price


  3. I haven’t paid 75% of my balance paid yet. How can I do an early device upgrade?

    When you’re ready, you can make a payment to bring your balance to 75% paid, and then you can immediately upgrade. Only customers with active device payment agreements prior to 5/31/15 are eligible to do an early device upgrade.

    There are several ways to make a payment:

    • Online in My Verizon
    • Visit a Verizon Wireless store
    • Calling a Customer Service Representative at (800) 922-0204


  4. When can I do an early device upgrade?
    • Online at My Verizon

    • In person - Bring your device to a Verizon Wireless store or authorized retailer

    • Call a Customer Service Representative at (800) 922-0204

    Only customers with active device payment agreements prior to 5/31/15 are eligible for an early device upgrade.



  5. I just completed an early device upgrade, how do I send Verizon my original device?

    As part of your recent early device upgrade, you must send your old device to Verizon Wireless within 14 days of receiving your new device, or you’ll be charged the remaining balance of your installment agreement.

    The device you send must be one of the following, in good working condition:

    • The same one that was purchased on your original device payment Agreement
    • A Verizon-issued Certified Like-New Replacement
    • An insurance replacement issued by Asurion or Apple

    For full return instructions, go to the Shipping a Device FAQs.



  6. If I do an early device upgrade and then decide to return my new device within 14 days, can I continue making payments towards the original device under my old device payment agreement?

    No. Once you exercise the early upgrade option by paying off your required remaining balance, your old device payment agreement is terminated.



  7. I paid off 100% of my device. Can I trade it in and use the trade-in value toward a new device under a device payment agreement?

    Yes. You'll receive the value for the trade, and you can use the balance towards the purchase of your new device, to purchase accessories, or to pay your Verizon Wireless bill. However, you may not use the trade-in value to reduce the retail price of the new device.



Early Device Upgrade
  1. What is an Early Device Upgrade?

    An early device upgrade is an occasional promotional offer available for lines that aren’t currently eligible to upgrade. Those lines can upgrade early on the device payment program, but may require you to turn in your current device. The promotional offers vary and are subject to further eligibility requirements.  To find out if any of your lines are eligible for an upgrade promotion, visit a Verizon Wireless Retail store or call 1-800-922-0204.



  2. I did an Early Device Upgrade promotion and need to return my current device as part of the promotion. How do I return my device?

    If you’re required to send Verizon your current device as part of a recent early device upgrade promotion, you must send the device to Verizon Wireless within 14 days of receiving your new device, or you’ll be charged the early device upgrade non-return fee of $199.

    The device you send must be in good working condition, and the same one that was on the upgraded line. Learn how to send your device back to Verizon Wireless.



  3. iPhone and iCloud are registered trademarks of Apple Inc.

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