Select Your Device
Samsung Galaxy S® 5
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DROID MAXX by MOTOROLA
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Droid Turbo by Motorola
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DROID RAZR M by MOTOROLA
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HTC One® (M8)
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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DROID MINI by MOTOROLA
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LG G Pad 8.3 LTE
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Brigadier™ by Kyocera
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Verizon Wireless Home Phone
DROID RAZR MAXX HD by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
HTC One®
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DROID RAZR by MOTOROLA
Nokia Lumia 928
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DROID DNA by HTC
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Moto X™ (2nd Gen.)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
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Verizon 4G LTE Broadband Router with Voice
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DuraXV
Nokia Lumia Icon
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Casio G'zOne Ravine® 2
Samsung Illusion™
DROID RAZR HD by MOTOROLA
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
LG Cosmos™ 2
Lucid™2 by LG
Samsung Convoy™ 2
BlackBerry® Z10 smartphone
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Lucid™ by LG
HTC Desire® 612
HTC One® (M9)
LG Revere®
Samsung Galaxy Stellar™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID BIONIC by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Windows Phone 8X by HTC
Enact™ by LG
LG Optimus Exceed™ Prepaid
Galaxy Nexus by Samsung
LG Revere® 2
G Pad™ 10.1 LTE
Samsung Galaxy™ Stratosphere™ II
G Pad™ 7.0 LTE
Hydro ELITE by KYOCERA
Nexus 6™
iPad® Air 2
LG Cosmos™
HTC One® remix
Verizon 4G LTE USB Modem 551L
LG enV®3
HTC One® max
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
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Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
Samsung Convoy™
DROID by MOTOROLA
DROID X2 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Tab® 2 (10.1)
Spectrum™ 2 by LG
Apple® iPad® mini
DROID X by MOTOROLA
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
BlackBerry® Q10 smartphone
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Google Nexus 7
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LG Extravert™
Samsung Gusto® 2
LTE Internet (Installed)
Luge™ by Motorola Prepaid
DROID XYBOARD 8.2 by MOTOROLA
Samsung ATIV SE™
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Gear S®
Ellipsis™ Jetpack® MHS800L
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Blackberry Classic
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DROID INCREDIBLE by HTC
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Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
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GizmoPal™
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LG VX8300
Intuition™ by LG
LG enV® TOUCH
LG 4G LTE USB Modem VL600
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Moto X™ - Designed by You
Apple® iPad® with Retina display
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DROID CHARGE by SAMSUNG
Pantech Jest™ 2
LG enV®2
Motorola MOTO™ W755
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BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung ATIV Odyssey™
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab®
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Pantech Marauder™
Motorola RAZR V3m
Delphi Connect with 4G LTE Mobile Hotspot
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Moto E™ Prepaid
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iPad® mini 3
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
LG Accolade™
Spectrum™ by LG
LG VX5400
Pantech Hotshot™
HP® Mini 1151NR Netbook
Casio G'zOne Rock™
LG Optimus Zone™
Apple® iPad®
Samsung SCH-u340
Samsung Galaxy Tab® 4
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Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone Prepaid
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Samsung Reality™
LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
LG Chocolate® Touch
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Samsung Haven™
Delphi Connect
Verizon Wireless UMW190 Global USB Modem
LG Ally™
Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Casio G'zOne Boulder®
Verizon Wireless USB720 Modem
Pantech Caper™ Prepaid
Samsung SCH-u410
LG Vortex™
Motorola MOTO™ VU204
DROID PRO by MOTOROLA
LG Dare™
Verizon Wireless UM175 USB Modem
Pantech Crux™
Motorola Adventure™ V750
BlackBerry® Curve™ 8330 smartphone
Sony Xperia® PLAY
Verizon Wireless CDM8975
Samsung SCH-u430
LG enV®
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
BlackBerry® 8830 World Edition smartphone
HTC Trophy™
Verizon Wireless Escapade®
Samsung Zeal™
DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Casio EXILIM
Samsung Rogue™
LG VX5200
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
LG VX5300
LG Migosm
Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
Motorola Entice™
LG Voyager™
Verizon Wireless Adamant™
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
LG VX6100
Motorola W315
Samsung Omnia® II
LG Clout™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Trance™
Verizon Wireless Razzle™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB727 Modem
Motorola CITRUS™
LG VX8700
LG Glance™
Motorola V325i
Samsung SCH-a850
LG Versa™
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG VX8100
LG VX3200
Samsung SCH-a950
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LG Fathom®
Verizon Wireless PC5750 PC Card
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Samsung Gem™
LG VX4500
Samsung FlipShot®
Samsung Juke
Samsung Glyde™
LG Chocolate®
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Samsung SCH-u540
Samsung SCH-u550
Motorola V325
LG VX8600
Nokia 6205
Nokia 7205 Intrigue™
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
Gateway® LT2016u Netbook
Samsung SCH-a650
LG VX3100
Samsung Alias™
Samsung SCH-a870
LG VX9400
Verizon AD3700 Global USB Modem
Verizon Wireless CDM8950
HTC Apache XV6700
Motorola E815
LG VX3300
Kyocera 7135 Smartphone
Kyocera KWC 2325
LG VX4650
Motorola RAZR V3c
Samsung Renown™
Pantech PN-210
Samsung Sway™
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG Chocolate®
Compaq® Mini CQ10-688nr Netbook
Nokia 6315i
Verizon Wireless AirCard® 595
LG VX3450
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-i760
DROID R2D2 by MOTOROLA
Pantech PN-215
Sharp KIN™ ONE
Samsung SCH-u620
G'zOne Boulder™ Black and Silver
Samsung SCH-a670
Kyocera K323
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
Motorola V60s
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG Decoy®
LG VENUS™
Pantech PN-820
Motorola Q™
LG VX4600
LG VX6000
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless U630 PC Card
Motorola MOTORAZR maxx Ve
Verizon Wireless PN-300
Kyocera KPC650
Kyocera KX1v
Motorola MOTORIZR Z6tv
Sierra Wireless AirCard® 580
Kyocera KX414
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HTC Touch Pro™
Nokia 2605 Mirage
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless V640
Sharp KIN™ TWOm
HTC Merge®
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V710
LG VX7000
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
LG VX4700
Samsung SCH-a970
Motorola V276
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6256i
Motorola T720
Sharp KIN™ TWO
Motorola V325xi
BlackBerry® 7750
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
LG VX4400B
Sharp KIN™ ONEm
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola RAZR V3m in Gray
Samsung Galaxy J1™ Prepaid
Lancet™
Nokia 2366i
Motorola C333
Samsung SCH-a610
Kyocera KX2
Motorola T300p
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung SCH-a310
Samsung SCH-a530
Nokia 2285
Motorola V120e
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

Device FAQs

[FAQs]

Lost Phones
  1. What do I do if my mobile device is lost or stolen?
    If your device is lost or stolen, you may suspend your service to avoid unauthorized use. There are two methods to suspend your service:

    Suspend your service online:
    1. In My Verizon, go to the Suspend / Reconnect Service page in My Verizon.

    2. Follow the prompts to suspend service.

    Suspend your service over the phone:

    1. Dial (800) 922-0204 from any phone.

    2. Follow the prompts to suspend service using our Interactive Voice Response (IVR) system.


  2. What if my bill shows unauthorized charges due to a lost or stolen device?

    If your bill shows charges to your device after the loss but before you reported it and you want a credit for those charges, we'll investigate your account activity. You don't have to pay the charges in question while they're being investigated.


    Further, if we haven’t given you a courtesy suspension of recurring monthly fees within the prior year, we’ll give you one for 30 days, or until you replace or recover your device, whichever comes first.

    You may need to provide further information regarding the theft or loss if we ask for it.



  3. If my phone is missing for several days before I notice it is missing, how will I be able to show that the person using it was not authorized to do so?
    We will take all facts and circumstances into consideration. In addition, we will review your account, and compare the usage during the time that the phone was missing to the time when the phone was in your possession. If the phone was used to make calls to, and receive calls from, entirely different telephone numbers, this may indicate to us that the phone was being used by someone not authorized to do so. We will consider all relevant information, including any documentation you may be able to provide demonstrating that the phone was not in your possession at the time of the calls, in making our decision.


  4. My phone was lost or stolen, and I reported charges made on my account by an outside party. How long will it take for Verizon Wireless to complete their investigation and resolve the issue?
    We'll try to resolve any dispute regarding unauthorized charges within 30 days. You're not required to pay the disputed amount while our investigation is pending.


  5. I don't have Equipment Protection. How can I replace my lost, stolen or damaged device?
    If you experience a lost, stolen or damaged device, you may be eligible to purchase a Certified Pre-Owned device. Visit our Certified Pre-Owned Replacement Program information page for details.


Updating Phone (Using *228)
  1. How do I update my phone to stay on the Verizon Wireless network and/or digital service whenever possible?
    Please view the PRL (Preferred Roaming List) section for details.


Equipment Upgrade
  1. How do I upgrade my device?

    You can upgrade your device online through My Verizon.

    1. Go to the Upgrade Your Device page in My Verizon.
    2. Choose the mobile number you want to upgrade.
    3. Select a new device.
    4. Choose accessories (if applicable).
    5. Preview the order.
    6. Checkout (enter shipping and payment information).

     

    Note: Pricing may vary based on the date you last received a discount on new equipment.

    A $30 upgrade fee applies whenever you purchase a new device at a discount, with a contract extension, to replace an old device. This fee is in addition to the cost of the new device. It does not apply when a new device is purchased at the full retail price.



GPS (Global Positioning System)
  1. What is GPS? How does it work?
    The GPS(Global Positioning System) locator chip, which is present in all wireless phones we currently sell, except the BlackBerry® 6750, is used solely for tracking purposes by Emergency 911 Services and does not function like a typical GPS device.

    Verizon Wireless cannot guarantee that you will be systematically located after dialing 911 from your wireless phone. In many places, Public Safety still relies on the caller's descriptions to locate those in need. Enhancements to the Public Safety 911 system will make it possible for Public Safety to read your callback number and to estimate your location. However, given the many variables with wireless radio service, no design will be perfect. There are three different phases that the FCC requires for this service. We have listed them below for your convenience:

    • First: The FCC requires wireless carriers to provide Enhanced 911 call identification capability when requested by each of the approximately 6,000 state/local PSAPs nationwide.
    • Second: The FCC's Phase I Enhanced 911 rules require wireless carriers to automatically provide PSAP (Public Safety Answering Points) with the telephone number of the 911 caller and the location of the cell site used to originate the 911 call.
    • Third: Phase II Enhanced 911 rules requires wireless carriers to automatically provide the telephone number of the 911 caller and far more precise location information, within 50 to 100 meters in most cases.

    The first two steps have been implemented, however the third step (Phase II) is still in progress. Please note: The deployment of Phase II E911 capability is complicated because it requires improvements to the capabilities of a number of parties -- vendors, wireless carriers, landline carriers and PSAPs -- to succeed. Also, the customer must have a Verizon Wireless GPS handset. Each party has to be absolutely certain that they are capable of supporting the required service enhancement when necessary.

    Verizon Wireless has devoted significant resources to upgrading its nationwide network to be able to provide Phase II E911 service when requested by Public Safety. Until such time when the PSAPs upgrade their systems, calls made from E911-capable handsets to 911 call centers that are not yet equipped, will still go through as usual. However, the 911 call centers will not be able to read and use the GPS-generated location information and may still need to rely on the caller to identify the location of the emergency.



Phone Activation
  1. How do I change my mobile number?

    To change your mobile number online:

    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change.

    3. Select one of the following options:

      • Get a new number from the same city/state as my existing number

        1. Select an area code and exchange from the dropdown menu.
        2. Click Next.

      • Get a new number in a different city/state

        1. Enter the ZIP Code or the city and state for the new number.
        2. Click Continue.
        3. Select an area code and exchange from the dropdown menu and click Next.

      • Port existing number

        1. Enter the required account and billing information and click Next.

    4. Select a date for the changes to go into effect and click Next.

    5. Review your request and click Submit.

    You’ve successfully changed your mobile number.



  2. How do I activate my device?

    You can activate your device online through My Verizon:

    1. Go to the Activate or Switch Device page in My Verizon.

    2. Select which mobile number you want assigned to the new device, and click Next.

      Note: Be sure to back up your contacts before activating a new device.

    3. Enter your new device's identification number in the New Device ID field.

    4. Click Submit.

    You've successfully activated your device.



  3. How do I transfer my contacts to another device?
    You can transfer your contacts from one device to another using Backup Assistant Plus. Please refer to the Backup Assistant Plus website and How to Use Guide for more information.

    Note: Your device must be compatible with Backup Assistant Plus to use this service. Refer to the Verify if your Device is Compatible section of the How to Use Guide to determine if your device is compatible.


  4. What is an MEID?
    MEID stands for Mobile Equipment Identifier. It's an ID number that is globally unique for every code division multiple access (CDMA) wireless device. The MEID identifies the device to the network and can be used to flag stolen or lost devices. MEID began replacing Electronic Serial Number (ESN) in 2006.


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