Windows® Device Manager Conflicts - Verizon Wireless USB 720
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Windows® Device Manager Conflicts - Verizon Wireless USB 720

Start Device Manager.

  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.
  • Windows Vista
    • Click Start > (Settings) Control Panel > (System and Maintenance) > Device Manager.
      Note If prompted, click Continue.
  • Windows 2000 / XP
    • Click Start > (Settings) Control Panel > (Performance and Maintenance) > System > Hardware > Device Manager.

For detailed instructions, refer to Opening Windows Device Manager.

The following devices are normally installed:

Modems
Novatel Wireless Expedite EV-DO Modem
Ports (COM & LPT)
Novatel Wireless Expedite EV-DO Status Port (COMx)
Universal Serial Bus controllers
USB Composite Device
Windows Device Manager with installed devices
Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.
Windows Device Manager displaying devices with errors

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Downloading and installing VZAccess Manager - Windows for additional assistance.
    Note If VZAccess Manager is installed and a driver conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver.
    Note If using Windows Vista, right-click the device then click Update Driver Software.
    Note The device name may vary from the example given but the process is the same.
    Device conflict in Device Manager with focus on selecting Update Driver from the context menu
  3. If presented, select No, not this time then click Next.
    Hardware Update Wizard with focus on selecting No, not at this time
  4. Select Install from a list or specific location (Advanced) then click Next.
    Note If using Windows Vista, click Browse my computer for driver software.
    Hardware Update Wizard with focus on selecting Install from a list or specific location (Advanced)
  5. If available, ensure that Search for the best driver in these locations and Include this location in the search are selected then enter C:\Program Files\Novatel Wireless\Drivers into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Hardware Update Wizard with search path entered
  6. Click Finish.
    Note If using Windows Vista, click Close.
    Hardware Update Wizard Complete screen
Last Modified: October 18, 2009
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