Download/Install BlackBerry® Desktop Manager - Windows®
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Download/Install BlackBerry® Desktop Manager - Windows®


  • If upgrading BlackBerry Desktop Manager, it is recommended to uninstall the previous version before proceeding. Refer to Perform a clean uninstall of BlackBerry Desktop Software for assistance.
  • Administrator privileges may be required in order to install / uninstall. Contact the local IT Administrator for assistance.
  • To access, sync and organize content with BlackBerry PlayBook tablets and BlackBerry 10 smartphones, BlackBerry Link must be installed.


  1. Close all open applications.
  2. Launch an Internet browser then navigate to the BlackBerry Software Updates website.
    Note //
  3. Click Desktop Software.
  4. Ensure PC is selected.
  5. Enter the appropriate 10-digit mobile number then click Download Now.
    Note If redirected to BlackBerry's Software Download page, ensure the required information is selected then click Download.
  6. To receive information from BLACKBERRY regarding BlackBerry products and/or services, select an option.
    • Yes
    • No
  7. Select Download.
    For BlackBerry Enterprise Server users, consult the BES administrator or refer to BlackBerry article KB23745 before installing the BlackBerry Desktop software.
  8. Click Save.
    The filename may differ depending upon software version.
  9. Select a location (e.g. Desktop) then click Save.
  10. Locate then double-click the downloaded file.
    If prompted, click Continue.
  11. Ensure the appropriate language is selected then click OK.
  12. Click Next.
  13. Ensure the appropriate country or region is selected then click Next.
  14. Review the License Agreement. To continue the installation, ensure I accept the terms in the license agreement is selected then click Next.
  15. Click Next.
  16. Click Next.
  17. Click Finish.
    Refer to Initial Setup for additional assistance.
Last Modified: May 15, 2014
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