Reset Voice Mail Password
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Reset Voice Mail Password

Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Reset the Voice Mail Password Online
Reset the Voice Mail Password from the Wireless Device
Reset the Voice Mail Password for a Prepay Number

 

Reset the Voice Mail Password Online

Note This method requires logging into My Verizon. To establish a profile, refer to Register for My Verizon.

  1. Navigate: My Verizon > My Device >
  2. Create New Password
  3. Confirm New Password
  4. Click Submit.

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Reset the Voice Mail Password from the Wireless Device

  1. Press *611 then press SEND (airtime is free).
  2. Listen to the instructions then when prompted, press 4.
  3. Press 2 to change administrative options.
  4. Listen to the instructions then when prompted say 'Reset voicemail password' or press 1.
  5. If prompted, enter the requested information for security verification.
  6. Follow the prompts to reset the password.
OR
  1. Call (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated customer service menu.
  2. Listen to the instructions then when prompted, press 4.
  3. Press 2 to change administrative options.
  4. Listen to the instructions then when prompted say 'Reset voicemail password' or press 1.
  5. If prompted, enter the requested information for security verification.
  6. Follow the prompts to reset the password.

 

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Reset the Voice Mail Password for a Prepay Number

  1. Press *611.
  2. Press SEND (airtime free) to reach a service center.
 
Last Modified: July 16, 2014
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