Enable/Disable Call Forwarding
Is this helpful?  
Cancel  

Enable/Disable Call Forwarding

This may correct issues with receiving calls. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Using a * (star) code feature from the device can't be guaranteed outside the home market of the device.

Enable Call Forwarding - Device

Immediate Call Forwarding
  1. Dial *72 followed by the 10-digit forwarding phone number (e.g., *72-999-555-4567).
  2. Press Send then wait for confirmation beeps/message.

Conditional Call Forwarding (No Answer / Busy Transfer)

  1. Dial *71 followed by the 10-digit forwarding phone number (e.g., *71-999-555-4567).
  2. Press Send then wait for confirmation beeps/message.

Disable Call Forwarding/Conditional Call Forwarding (No Answer / Busy Transfer) - Device

  1. To turn off Call Forwarding/Conditional Call Forwarding (No Answer / Busy Transfer), dial *73.
  2. Press Send and wait for confirmation beeps/message.

Enable Call Forwarding /Conditional Call Forwarding (No Answer / Busy Transfer) - My Verizon Website

  1. From a computer, access the My Verizon Call Forwarding page.
  2. From the Set Up or Cancel Forwarding section, enter the 10-digit forwarding phone number in the Forward Mobile Number to field.
  3. Select one of the following options:
    • Forward all calls
    • Forward calls when my line is busy or there is no answer
  4. Click Update Call Forwarding Status.

Disable Call Forwarding/Conditional Call Forwarding (No Answer / Busy Transfer) - My Verizon Website

  1. From a computer, access the My Verizon Call Forwarding page.
  2. From the Set Up or Cancel Forwarding section, click Cancel Call Forwarding.
Last Modified: April 9, 2014
Is this helpful?  
Cancel