Configure Email Services - BlackBerry® Internet Service
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Configure Email Services - BlackBerry® Internet Service

This shows you how to set up a BlackBerry (BB) account using the BlackBerry Internet Service (BIS) website. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  1. Using a computer, launch a web browser then navigate to the BlackBerry Internet Service (BIS) website.
    https://vzw.blackberry.com.
  2. Click Create New Account.
  3. Review the End User Agreement, select (check) I have read and understand the Legal Terms and Conditions then click I Agree if desired to continue with account setup.
  4. Enter the appropriate information into the following fields then click Continue:
    To locate the PIN and ESN / MEID, refer to Locating the PIN / ESN (MEID).
    • Device PIN
    • Device ESN / MEID
  5. Enter the desired information into the following fields then click Next:
    • User name
    • Choose password
    • Confirm password

Add an Existing Email Account
Create a BlackBerry Email Address

 

Add an Existing Email Account

POP / IMAP Account
Outlook Web Access (Exchange) Account

 

POP / IMAP Account

  1. Select Add an existing email account, enter the desired information into the following fields then click Next:
    • Email address
    • Email password
    Set Up Email screen with desired settings and Next
  2. If presented, click provide additional settings.
    If not presented, skip to step 4.
    Set Up Email screen with provide additional settings
  3. Select POP/IMAP, enter the appropriate information into the following fields then click Next:
    • Email address
    • Email password
    • Email server
    • User name
    Provide Additional Settings screen with appropriate settings and Next
  4. Click the desired option. Email Account Successfully Added screen with Finish and Add Another Account

 

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Outlook Web Access (Exchange) Account

  1. Select Add an existing email account, enter the desired information into the following fields then click Next:
    • Email address
    • Email password
    Set Up Email screen with desired settings and Next
  2. If presented, click provide additional settings.
    If not presented, skip to step 4.
    Set Up Email screen with provide additional settings
  3. Select Microsoft® Exchange, enter the appropriate information into the following fields then click Next:
    • Email address
    • Email password
    • Web Access URL
    • User name
    • Mailbox name
    Provide Additional Settings screen with appropriate settings and Next
  4. Click the desired option. Email Account Successfully Added screen with Finish and Add Another Account

 

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Create a BlackBerry Email Address

  1. Click Need an email account, enter the desired information into the following fields then click Next:
    • User name
    • Email password
    • Confirm password
    • Secret question
      • Your first roomate
      • First name of your oldest niece
      • First teacher's name
      • First job
      • Favorite vegetable
      • Least favorite food
      • Create my own secret question
    • Secret answer
    Set Up Email screen with desired settings and Next
  2. Click the desired option. Email Account Successfully Added screen with Finish and Add Another Account

 

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Last Modified: May 15, 2014
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