Usage Controls - Manage Blocked Contacts
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Usage Controls - Manage Blocked Contacts

Additional call and message blocking options:
Call and Message Blocking
Free service allowing a 90-day block on 5 different numbers.
FamilyBaseTM
Subscription service allowing permanent blocking of up to 20 numbers.

Notes:

  • These steps don't apply to Prepaid accounts.
  • The steps below apply to Usage Controls subscribers who want to block and unblock numbers.
    • For steps on blocking and unblocking numbers from the Spam Controls page, refer to the Spam Controls FAQs page.
  • Only the Account Owner or an Account Manager with full online access can perform these steps.

 

Add Blocks
Delete Blocks

 

Add Blocks

A recording that states the customer is unavailable is played if a call from a blocked number is received.

  1. Navigate: My Verizon > My Plans & Services > Manage Verizon Family Safeguards & Controls.
  2. Click View Details & Edit (located on the right in the Usage Controls section).

     

  3. Navigate: Controls > Blocked Contacts.

     

  4. Click Add Blocks.

     

  5. Select the option:
    Option is selected when a check mark is present.
    • Block Restricted, Unavailable and Private Numbers
    • Block Outgoing 411 Directory Assistance Calls
  6. Select Name, enter a name (optional), the contact info and the contact type then click Add.
    Option is selected when a check mark is present.

 

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Delete Blocks

  1. Navigate: My Verizon > My Plans & Services > Manage Verizon Family Safeguards & Controls.
  2. Click View Details & Edit (located on the right in the Usage Controls section).
  3. Navigate: Controls > Blocked Contacts.
  4. Select a phone number or restriction then click Delete.
    An option is selected when a check mark is present.
  5. Click Delete.

 

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Last Modified: April 21, 2014
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