Hard Reset - Motorola Devour A555
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Hard Reset - Motorola Devour A555

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Performing a hard reset removes ALL data including the Google account, system data, app data, app settings and downloaded apps. Only perform this reset if absolutely necessary.

Preferred Method
Alternate Method


A hard reset can also be performed via the MyMOTOBLUR website. Refer to Hard Reset - MyMOTOBLUR for further assistance.

When attempting to determine if a third-party app is the cause of an operating system / app issue on a device that does not support Automatic Restore, skip the Google Account setup during the initial setup of the device.


Preferred Method

  1. From the home screen, select the applications tab (located at the bottom of the display).
    home screen with applications tab
  2. Select Settings.
    Applications tab with Settings
  3. Select SD card, USB Mass Storage, & phone storage.
    Settings with SD card, USB Mass Storage, & phone storage
  4. Select Factory data reset from the Internal phone storage section.
    Factory data reset
  5. Select Reset phone.
    Reset phone
  6. Select Erase everything.
    Erase everything
  7. Refer to Initial Activation and Setup.




Alternate Method

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Power off
  3. Slide the keyboard open.
    Keyboard open
  4. Press and hold the Space key+R key+Power button simultaneously until the Recovery screen (exclamation point inside of a triangle) appears.
    Keyboard open with Space key, R key, and Power button
  5. From the Recovery screen, press the Z+M keys.
    Recovery screen with Z and M keys
  6. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
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