Perform a Factory Data Reset (Device Powered On) - Motorola Devour A555
Is this helpful?  
Cancel  

Perform a Factory Data Reset (Device Powered On) - Motorola Devour A555

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It is recommended to backup this data).

Note Notes:

 

  1. From the home screen, tap the applications tab (located at the bottom of the display).
  2. Tap Settings.
  3. Tap SD card, USB Mass Storage, & phone storage.
  4. Tap Factory data reset from the Internal phone storage section.
  5. Tap Reset phone.
  6. Tap Erase everything.
    Note Skip Google account setup during initial activation to determine if third-party app is the cause of an issue.
Last Modified: May 30, 2014
Is this helpful?  
Cancel