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A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Warnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
Note Notes:
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • When attempting to determine if a third-party application is the cause of an operating system / application issue on a device that does not support Automatic Restore, skip the Google Account setup during the initial setup of the device.
Preferred method
Alternate method


Preferred method

  1. From the home screen, select the applications tab (located in the lower-left).
    Home screen with Applications tab
  2. Select Settings.
    Applications with Settings
  3. Select SD & phone storage.
    Settings with SD & phone storage
  4. From the Personal data section, select Factory data reset.
    SD & phone storage with Factory data reset
  5. Select the appropriate option:
    • Reset phone (Resets the phone)
    • Reset phone & Internal storage (Resets the phone and the internal storage)
    Factory data reset with available options
  6. Select Erase everything.
    Factory data reset with Erase everything
  7. Refer to Initial Activation and Setup.




Alternate method

  1. Remove then re-insert the battery.
  2. Press and hold the Power button+Volume down key simultaneously until the HBOOT screen appears then release.
    Power button and Volume down key
  3. Select FACTORY RESET.
    Note Utilize the Volume up/down keys to highlight and the Power button to select.
    Note Allow several minutes for the process to complete.
    HBOOT screen with FACTORY RESET
  4. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
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