Power the Device Up in Safe Mode - DROID INCREDIBLE by HTC
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Power the Device Up in Safe Mode - DROID INCREDIBLE by HTC

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset / run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  1. With the device powered off, press the Power button (located on the top-left edge).
  2. When the second HTC logo appears, press and hold the Volume Down button (located on the left edge)+Optical joystick (located at the bottom).
  3. Continue to hold the Volume down button+Optical joystick until Safe mode appears in the lower left of the unlock screen.
    This may take up to 30 seconds.

Note Notes:

  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
  • Power cycle the device to disable Safe Mode then reinstall and test each app one at a time to identify which app is causing the problem.
Last Modified: August 6, 2014
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