Perform a Factory Data Reset (Device Powered On) - LG Ally VS740
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Perform a Factory Data Reset (Device Powered On) - LG Ally VS740

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It is recommended to backup this data).

Note An alternate reset method is available if the device is unresponsive or won't power on.


  1. From the Home screen, tap the apps tab (bottom of the screen).
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. Tap Erase Everything.
    Note Skip Google account setup during initial activation to determine if a third-party app is the cause of an issue.
Last Modified: May 30, 2014
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