Perform a Factory Data Reset (Device Powered On) - Sharp KIN ONE
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Perform a Factory Data Reset (Device Powered On) - Sharp KIN ONE

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:

  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Microsoft® account
    • System and app data
    • App settings
    • Downloaded apps
    • Music, pictures, videos, phone settings and text messages (It is recommended to backup this data).
  • This reset requires at least 50% battery level if not connected to an external power source and 20% or more if connected.


  1. From the Home screen, swipe the screen right.
  2. Tap Settings.
  3. Tap About Your Phone.
  4. Tap erase phone data.
  5. Tap ok to confirm.
    Note Allow several minutes for the process to complete.
    Note To set up the device after the reset has completed, refer to Phone Set-Up Wizard.
Last Modified: August 25, 2014
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