Safe Mode - LG Ally VS740
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Safe Mode - LG Ally VS740

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all applications that have been installed via Google Play (formerly Android Market). Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.

 

Enable Safe mode

  1. Press and hold the Power key.
    Press and hold the power key
  2. Select Power off.
    Touch Power off
  3. Select OK.
    Touch OK
  4. Slide open the keyboard.
    Slide open the keyboard
  5. Press the Power key then press and hold the Menu key (on the keyboard).
    Press the power key then press and hold the meu key (on the keyboard)
  6. Hold the Menu key until Safe mode appears in the lower-left.
    This may take up to 30 seconds.
    Hold the OK key until Safe mode appears on the lower-left corner of the screen
  7. While in Safe Mode, remove the most recently installed applications.
  8. Power cycle the device then attempt to use the device.
  9. If the device works properly, install applications one at a time to identify the application causing the problem.

 

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Disable Safe mode

  1. Press and hold the Power key.
    Press and hold the power key
  2. Select Power off.
    Touch Power off
  3. Select OK.
    Touch OK

 

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Last Modified: December 9, 2013
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