Power the Device Up in Safe Mode - DROID ERIS by HTC
Is this helpful?  
Cancel  

Power the Device Up in Safe Mode - DROID ERIS by HTC

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  1. With the device powered off, press the End/Power button (located on the bottom right) to power on the device.
  2. When the HTC Logo appears on the screen, press and hold the Trackball (located at the bottom center).
  3. Hold the Trackball until Safe mode appears in the lower left.
    Note This may take up to 30 seconds.

Note Notes:

  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled.
  • Power cycle the device to disable Safe Mode then reinstall and test each app one at a time to identify which app is causing the problem.
Last Modified: August 6, 2014
Is this helpful?  
Cancel