Safe Mode - DROID ERIS by HTC
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Safe Mode - DROID ERIS by HTC

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all apps that have been installed via the Android Market. Performing this troubleshooting step is necessary to determine whether a 3rd party app is the cause of an Operating System / app issue. Safe Mode should always be performed prior to a hard (factory) reset.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

  1. Press and hold the End/Power key.
    End / Power key
  2. Select Power off.
    Phone options
  3. Select OK.
    Power off
  4. Press the End/Power key to power on the device.
    End / Power key
  5. When the HTC Logo appears on the screen, press and hold the trackball.
    Trackball
  6. Hold the trackball until Safe mode appears (located in the lower left).
    Note This may take up to 30 seconds.
    Safe mode
  7. While in Safe Mode, remove the most recently installed apps.
  8. Power cycle the device then attempt to use the device.
  9. If the device works properly, install apps one at a time to identify the app causing the problem.

 

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Disable Safe Mode

  1. Press and hold the End / Power key.
    End / Power key
  2. Select Power off.
    Phone options
  3. Select OK.
    Power off
  4. Press the End / Power key to power on the device.
    End / Power key

 

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Last Modified: December 9, 2013
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