Clear Temporary Internet Files - BlackBerry® Bold™ 9650 Smartphone
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Clear Temporary Internet Files - BlackBerry® Bold™ 9650 Smartphone

This can help if you're unable to browse the Internet or a web page won't display. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note To determine Device Software Version, refer to View Phone Information.

Device Software Version 5.x
Device Software Version 6.x

 

 

Device Software Version 5.x

  1. From the Home screen, press the Menu button.
  2. Select Browser.
    Applications screen with Browser
  3. Press the Menu button then select Options.
    Browser screen with Options
  4. Select Cache Operations.
    Browser Options screen with Cache Operations

Clear History
Clear content Cache
Clear Pushed content
Clear Cookie Cache

 

 

Clear History

  • Select Clear History.
    Cache Operations screen with Clear History

 

 

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Clear content Cache

  • From the content Cache section, select Clear.
    Cache Operations screen with Clear content Cache option

 

 

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Clear Pushed content

  1. From the Pushed content section, select Clear.
    Cache Operations screen with Clear Pushed content option
  2. Select Delete.
    Delete confirmation prompt

 

 

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Clear Cookie Cache

Note Some cookies contain customized preference and logon information for previously visited websites. Once deleted, the website may prompt for this information again.

  • From the Cookie Cache section, select Clear.
    Cache Operations screen with Clear Cookie Cache option

 

 

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Device Software Version 6.x

  1. From the Home screen All tray, select Browser.
    Note To expand the tray, press the Menu button then select Open Tray.
    Home screen All tray with Browser
  2. Press the Menu button then select Options.
    Browser menu with Options
  3. From the Clear Browsing Data section, select any of the following options then select Clear Now:
    Note Selected when a check mark is present.
    • Passwords
    • History
    • Cookies
    • Cache
    • Pushed content
    Clear Browsing Data with Clear Now
  4. If presented, select Delete.
    Confirmation message with Delete

 

 

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Last Modified: February 12, 2014
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