Hard Reset - DROID X by Motorola
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Hard Reset - DROID X by Motorola

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Warnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
Notes:
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an operating system / app issue.

Preferred method
Alternate method

 

Preferred method

  1. From a home screen, select App menu (located in the lower right).
    App menu
  2. Select Settings.
    Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
    Settings
  3. Select Privacy.
    Privacy
  4. Select Factory Data Reset.
    Factory data reset
  5. Select Reset Phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset Phone
  6. Select Erase Everything.
    Erase Everything
  7. Refer to Initial Activation and Setup.

 

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Alternate method

Android version 2.3 (Gingerbread)
Android version 2.2 (Froyo)

 

Android version 2.3 (Gingerbread)

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Note If the device isn't responding to input, remove/replace the battery.
  2. Press and hold the Home key then power the device on.
    Note Press the Power button while holding Home.
    Home key
    Power button
  3. From the Android Recovery screen, press Volume Up/Down simultaneously.
    Volume
  4. Press Volume Down to select wipe data/factory reset then press the Power button.
    wipe data / factory reset
  5. Press Volume Down to select Yes -- delete all user data then press the Power button.
    Note Reset process to may take approximately 1 minute.
    Yes -- delete all user data
  6. Using the Volume Down key, ensure reboot system now is selected then press the Power button.
    reboot system now
  7. Refer to Initial Activation and Setup.

 

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Android version 2.2 (Froyo)

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Note If the device isn't responding to input, remove/replace the battery.
  2. Press and hold the Home key then power the device on.
    Note Press the Power button while holding the Home key.
    Home
    Power button
  3. From the Android Recovery screen, press the Search key.
    Search
  4. Select wipe data/factory reset then select Ok (located in the lower left).
    Note If the touch screen isn't functioning, use the Volume down to select wipe data/factory reset then press the Camera key.
    Wipe data / factory reset
  5. Select Yes -- delete all user data then select Ok(located in the lower left).
    Note Reset process to may take approximately 1 minute.
    Yes -- delete all user data
  6. Select reboot system now then select Ok.
    Reboot system now
  7. Refer to Initial Activation and Setup.

 

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Last Modified: December 4, 2013
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