Hard Reset - LG Vortex™
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Hard Reset - LG Vortex™

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Caution Performing a hard reset removes ALL data including the Google account, system data, app data, app settings and downloaded apps. Only perform this reset if absolutely necessary.

Note When attempting to determine if a third-party application is the cause of an operating system / application issue on a device that does not support Automatic Restore, skip the Google Account setup during the initial setup of the device.

Preferred Method
Alternate Method

 

Preferred Method

  1. From the home screen, select the applications tab (located at the bottom of the display).
  2. Select Settings.
  3. Select Privacy.
  4. Select Factory data reset.
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Select Erase everything.
  7. Refer to Initial Activation and Setup.

 

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Alternate Method
This method will not erase the 10-digit MDN / MIN from the device.

  1. With the phone off, press and hold the Home key, Volume Down key and Power button. When the LG logo appears, release only the Power button.
  2. Release the Home key and Volume Down key when the Android icon appears.
  3. Refer to Initial Activation and Setup.

 

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Last Modified: December 4, 2013
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