Unlock a Gmail™ Account
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Unlock a Gmail™ Account

This helps if you can't remember your Gmail username/password or your account has been locked. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Notes:

  • When a user makes too many unsuccessful attempts to sign in to a Gmail account, Google may consider the account as being attacked or about to be compromised. When this happens, users may not be able to send mail using their email client. To fix the problem, or if the username or password is forgotten Google suggests Unlocking the CAPTCHA.
  • It may take Google from 3-5 days to send user name/password information to a recovery email address.
  1. From a computer, launch an Internet browser then navigate to https://www.google.com/accounts.
    1. Select Can't access your account.
      cant access your account
    2. Select the appropriate option. Select the option

    I forgot my password

    1. Enter the Google username or Gmail address then select Continue.
      Enter gmail account information then Continue
    2. Enter the distorted characters as seen on the screen then select Continue.
      Enter distorted charactes then continue
    3. Enter the answer to the security question then select Continue.
      Entersecurity answer then continue
    4. If the security answer is not remembered select Get a password reset link at my recovery email then select Continue.
      Get a password reset link then continue
    5. If the security question was answered enter a new password, re-enter the new password then select Reset password.
      Enter password Re-enter password then Reset password

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    I forgot my user name

    1. Ensure I forgot my username is selected then select Continue.
      I forgot my username then continue
    2. Enter the appropriate information in the fields then select Submit.
      • The recovery email address associated with the account.
      • The distorted characters as seen on the screen.
      Enter information in the fields then submit

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    I'm having other problems signing in

    1. Enter the Google username or Gmail address then select Continue.
      Enter google informatin then Continue
    2. Enter the distorted characters as seen on the screen then select Continue.
      Enter distorted characters then continue
    3. Select the appropriate issue then follow the on-screen instructions.
      • I forgot my password
      • I think someone else is using my account
      • I forgot my username
      • I know my username and password, but can't sign in
      • I can't reset my password via SMS
      • I use a Google Apps account
      • I'm having trouble with 2-step verification
      Select the issue then follow instructions

     

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Last Modified: January 9, 2014
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