Hard Reset - DROID 2 Global by Motorola
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Hard Reset - DROID 2 Global by Motorola

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an Operating System / App issue.

Preferred method
Alternate method


Preferred method

  1. From the home screen, select the App menu.
    Home screen with Applications menu
  2. Select Settings.
    Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
    Applications menu with Settings
  3. Select Privacy.
    Settings with Privacy
  4. From the Personal data section, select Factory Data Reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase Everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Erase Everything
  7. Refer to Initial Activation and Setup.



Alternate method

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Power off
  3. Slide the keyboard open.
    Keyboard open
  4. Press and hold the Power button+X key simultaneously until the Recovery screen (exclamation point with an android figure) appears.
    Power button and X key
  5. From the Recovery screen, press the volume up+down keys simultaneously.
    Volume keys
  6. Select wipe data/factory reset.
    Note Utilize the Volume keys (up/down) to highlight and the Power button to select.
    Note If necessary, slide the keyboard to the closed position.
    System recovery menu with wipe data/factory reset
  7. Select Yes -- delete all user data.
    Note Allow the factory reset process to complete (approximately 1 minute).
    Confirmation screen with Yes -- delete all user data
  8. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    System recovery menu with reboot system now
  9. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
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