Perform a Factory Data Reset (Device Powered On) - DROID 2 Global by Motorola
A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.
Perform a factory data reset only if absolutely necessary as it removes all data including:
- GoogleTM account
- System and app data
- App settings
- Downloaded apps
- Music, pictures and videos (It is recommended to backup this data).
An alternate reset method is available if the device is unresponsive or won't power on.
- From the home screen, tap the App menu.
- Tap Settings.
If the app icon is missing, tap App menu filter (located at the top) then tap All apps.
- Tap Privacy.
To determine if an issue is caused by a third-party app, uncheck Automatic Restore.
- From the Personal data section, tap Factory Data Reset.
- Tap Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
- Tap Erase Everything.
Allow several minutes for the factory data reset and reboot processes to complete.
If necessary, refer to Initial Activation and Setup.