Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4
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Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 4

This information is helpful if you need assistance with your personal POP/IMAP email settings. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

 Notes:

  • Server addresses, security information and additional support can be obtained from the email provider.
  • To determine the device software version, refer to View Software Version.

Device Software Version iOS 6
Device Software Version iOS 7

 

Device Software Version iOS 6

  1. From the home screen, select Settings.
    Settings
  2. Select Mail, Contacts Calendars.
    Mail contacts calendars
  3. From the Accounts section, select the email account.
    Select email account
  4. Ensure the desired sync options are set to On.
    sync options
  5. Select Account.
    select account
  6. Verify the account information.
    • Name
    • Address
    • Password
    • Description
    email account information
  7. Verify the incoming mail server information.
    • Host Name (incoming server)
    • Username
    • Password
    incoming server information
  8. Select SMTP.
    SMTP
  9. Verify the SMTP outgoing server settings then select Account.
    • Primary Server
    • Other SMTP servers
    smtp server settings then select Account
  10. Select Advanced.
    Advanced
  11. Verify the mailbox behaviors.
    • Drafts mailbox
    • Sent mailbox
    • Deleted mailbox
    • Deleted messages
    verify mailbox behaviors
  12. Verify the Incoming settings.
    Select Authentication for additional incoming settings (i.e. username, password, etc.). Available authentication settings will vary depending upon the email provider.
    • SSL
    • Authentication
    • Path Prefix
    • Server Port
    verify incoming settings

 

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Device Software Version iOS 6

  1. From the home screen, select Settings.
  2. Select Mail, Contacts Calendars.
  3. From the Accounts section, select the email account.
  4. Ensure the desired sync options are set to On.
  5. From Archive Messages, drag the switch left or right to enable / disable.
    On
    Auto Archive of messages enabled
    Off
    Auto Archive of messages disabled
  6. Select the Account.
  7. Verify the account information.
    • Name
    • Address
    • Password
    • Description
  8. If available, verify the incoming mail server information.
    • Host Name (incoming server)
    • Username
    • Password
  9. Select SMTP.
  10. Verify the SMTP outgoing server settings then select Account.
    • Primary Server
    • Other SMTP servers
  11. Select Advanced.
  12. Verify the mailbox behaviors.
    • Drafts mailbox
    • Sent mailbox
    • Deleted mailbox
    • Deleted messages
  13. Verify the Incoming settings.
    Select Authentication for additional incoming settings (i.e. username, password, etc.). Available authentication settings will vary, depending upon the email provider.
    • SSL
    • Authentication
    • Path Prefix
    • Server Port

 

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Device Software Version iOS 7

  1. From the home screen, select Settings.
  2. Select Mail, Contacts, Calendars.
  3. From the Accounts section, select an email account.
  4. Drag the switches left or right to enable/disable sync options.
    Note Enabled when the switch is in the green position.
    • Mail
    • Contacts
    • Calendars
    • Notes
  5. Select the Account.
  6. Verify the account information.
    • Name
    • Address
    • Password
    • Description
  7. If available, verify the incoming mail server information.
    • Host Name (incoming server)
    • Username
    • Password
  8. Select SMTP.
  9. Select the Primary SMTP Server.
  10. Select the Server switch to enable/disable the SMTP server.
    Note Enabled when the switch is in the green position.
  11. Verify the outgoing mail server settings:
    • Host Name
    • User Name
    • Password
    • Use SSL
      Note Enabled when the switch is in the green position.
    • Authentication
    • Server Port
  12. Select Advanced.
  13. Verify the Mailbox behaviors.
    • Drafts Mailbox
    • Delete Mailbox
    • Archive Mailbox
  14. Verify the discarded messages location is selected.
    Note Selected when a check mark is present.
    • Deleted Mailbox
    • Archive Mailbox
  15. Verify the Incoming settings.
    • Use SSL
    • Path Prefix
    • Server Port
  16. Verify the S/MIME settings then select Account (located in the upper-right).
    • S/MIME
      Note Enabled when the switch is in the green position.
    • Sign
    • Encrypt
  17. Select Done (located in the upper-right).

 

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Last Modified: April 1, 2014
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