Safe Mode - Samsung Fascinate™ a Galaxy S™ phone
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Safe Mode - Samsung Fascinate™ a Galaxy S™ phone

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.

Enable Safe Mode
Disable Safe Mode

  

Enable Safe Mode

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Power off
  3. Press the Power button.
    Power button
  4. When the Verizon logo appears, press and hold Menu.
    Menu
  5. Safe Mode displays in the lower-left.
  6. While in Safe Mode, remove the most recently installed apps.
  7. Power cycle the device then attempt to use the device.
  8. If the device works properly, install apps one at a time to identify the app causing the problem.

  

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Disable Safe Mode

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Power off

 

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Last Modified: December 11, 2013
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