Hard Reset - Revolution™ by LG
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Hard Reset - Revolution™ by LG

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
Note Notes:
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • When attempting to determine if a third-party app is the cause of an operating system / app issue on a device that does not support Automatic Restore, skip the Google Account setup during the initial setup of the device.
  • If the preferred method is not available, there is an alternate method.


Preferred Method

  1. From the Home screen, select Apps.
    From the Home screen, select Apps
  2. Select Settings (under Tools).
    Select Settings
  3. Select Privacy.
    Select Privacy
  4. Select Factory data reset.
    Select Factory data reset
  5. Select Reset phone.
    Select Reset phone
  6. Select Erase Everything.
    Select Erase Everything
  7. Refer to Initial Activation and Setup.




Alternate Method

  1. Ensure the device is powered down.
  2. Press and hold the volume down button then press the power button.
    Note When the 'Permanently Erase' screen appears, release the buttons.
    Press and hold the volume down key then press the power key
  3. Press the Power button to perform the reset.
    Press the power key
  4. Press the power button again to confirm.
    Note This boot process takes several moments, reference the progress bar located in the upper-right. If the device hangs or freezes, remove/replace the battery, refer to Inserting/removing the battery for additional assistance.
    Press the power key
  5. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
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