Hard Reset - DROID INCREDIBLE 2 by HTC
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Hard Reset - DROID INCREDIBLE 2 by HTC

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

WarningWarnings:

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It is recommended to backup this data.
NoteNotes:
  • If the preferred method isn't available, use the Alternate Method.
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an Operating System / App issue.

Preferred Method

  1. From a home screen, select the applications tab (located in the lower left).
  2. Select Settings.
  3. Select SD & phone storage.
  4. Select Factory data reset.
  5. Select Reset phone.
  6. Select Erase Everything.
  7. Perform Initial Activation/Setup.

 

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Alternate Method

  1. Press the Power button for 3 - 5 seconds.
  2. Select Power off.
    Note If the device isn't responding proceed with step 3.
  3. Remove/replace the battery.
  4. Press and hold the Volume down key then press and hold the Power button for 3 to 5 seconds.
  5. When the HBOOT screen appears, release the Volume down key and Power button.
  6. Press the Volume key to select FACTORY RESET then press the Power button.
    Note This boot process takes several moments. If the device hangs or freezes, remove/replace the battery.
  7. Perform Initial Activation/Setup.

 

 

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Last Modified: December 4, 2013
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