Is this helpful?  


A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Warning Warnings:
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform this reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.

Note Notes:

  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an Operating System / App issue.
Preferred method
Alternate method


Preferred method

  1. From the home screen, select Applications.
    Home screen with Applications
  2. Select Settings.
    Applications with Settings
  3. Select Privacy.
    Settings with Privacy
  4. From the Personal data section, select Factory data reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase everything.
    Note Allow up to 2 ½ minutes for the factory data reset and reboot processes to complete.
    Erase everything
  7. Refer to Initial Activation and Setup.




Alternate method

  1. Press and hold the Power button.
    Power button
  2. Select Power off.
    Phone Options with Power off
  3. Press and hold the Volume up key+Home key+Power button simultaneously until the Samsung logo appears then release.
    Volume up key and Home key with Power button
  4. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the Volume Up/Down keys to highlight and the Home key to select.
    Android system recovery menu with wipe data/factory reset
  5. Press the Volume up key to continue.
    Warning screen
  6. Select reboot system now.
    Note Allow up to 2 minutes for the reboot process to complete.
    System recovery menu with reboot system now
  7. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
Is this helpful?