Safe Mode - DROID CHARGE™ by SAMSUNG
Is this helpful?  
Cancel  

Safe Mode - DROID CHARGE™ by SAMSUNG

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Notes:
  • Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.
  • With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed/updated apps should be uninstalled. With Safe Mode disabled, reinstall then test each app, one at a time, to identify which is causing the problem.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

  1. Press and hold the Power button.
    Power button
  2. Select Restart.
    Phone Options with Restart
  3. Once the Samsung logo appears, press and hold the Menu button.
    Samsung logo
    Menu button
  4. Continue to hold the Menu button until Safe Mode appears in the lower-left of the unlock screen.
    This may take up to 1 minute.
    Safe mode

 

Top

 

Disable Safe Mode

  1. Press and hold the Power button.
    Power button
  2. Select Restart.
    Phone Options with Restart

 

Top

Last Modified: December 11, 2013
Is this helpful?  
Cancel