Hard Reset - Motorola DROID X2 MB870
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Hard Reset - Motorola DROID X2 MB870

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.


Warning Warnings
  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.
Note Notes:
  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether third-party app is the cause of an operating system / app issue.


Preferred method
Alternate method


Preferred method

  1. From a home screen, select App menu (located in the lower right).
  2. Select Settings.
    Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
  3. Select Privacy.
  4. Select Factory Data Reset.
  5. To clear all personal data, ensure Erase internal storage (media area) is enabled then select Reset Phone.
    Note Enabled when a check mark is present.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Select Erase Everything.
  7. Perform Initial Setup.




Alternate method

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
    Note If the device isn't responding Remove/replace the battery.
  2. Press and hold Volume down then press the Power button (approx. 3-5 seconds) to power the device on. Continue holding Volume down.
  3. When Fastboot appears (located at the top), release Volume down.
  4. Press Volume down to select Android Recovery then press Volume up.
  5. When presented with the Android screen, simultaneously press Volume up/down.
  6. Press Volume down to select 'wipe data/factory reset' then press the Power button.
  7. Press Volume down to select 'Yes -- delete all user data' then press the Power button.
  8. When the data wipe completes, ensure 'reboot system now' is selected then press the Power button.
  9. Perform Initial Setup.



Last Modified: December 11, 2013
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