Safe Mode - Motorola DROID X2 MB870
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Safe Mode - Motorola DROID X2 MB870

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze/reset/run slow. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

Note Safe Mode temporarily disables all apps that have been installed via Google Play. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of an operating system / app issue. Safe Mode should always be performed prior to a hard (factory) reset.

Enable Safe Mode
Disable Safe Mode

 

Enable Safe Mode

  1. Power the device off.
    Note Press and hold the Power button then select Power off.
  2. Press and hold Menu.
  3. Power the device on.
    Note Press and hold the Power button for 3-5 seconds.
  4. Hold the Menu button until Safe mode appears (located in the lower left).
  5. While in Safe Mode, remove the most recently installed apps.
  6. Power cycle the device then attempt to use the device.
  7. If the device works properly, install apps one at a time to identify the app causing the problem.

 

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Disable Safe mode

Power the device off.
Note Press and hold the Power button then select Power off.

 

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Last Modified: December 11, 2013
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