Hard Reset - DROID 3 by Motorola
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Hard Reset - DROID 3 by Motorola

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync. Our Troubleshooting Assistant can help you with other device issues if you aren't currently using the tool.

  • Performing a hard reset removes all data including the Google account, system data, app data, app settings, and downloaded apps. Only perform a hard reset if absolutely necessary.
  • Pictures, videos and music are also removed. It's recommended to backup this data.


  • Personal data such as Wi-Fi passwords, browser bookmarks, user dictionary, a list of installed Market apps and other customized settings can be backed up to and restored from Google's servers.
  • Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a third-party app is the cause of an Operating System / App issue.
Preferred method
Alternate method


Preferred method

  1. From a home screen, select the App menu.
    App menu
  2. Select Settings.
    Note If the app icon is missing, select App menu filter (located at the top) then select All apps.
    Applications menu with Settings
  3. Select Privacy.
    Settings with Privacy
  4. Select Factory Data Reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase Everything.
    Note Allow up to 3 minutes for the factory data reset and reboot processes to complete.
    Erase Everything
  7. Refer to Initial Activation and Setup.




Alternate method

  1. Power the device off.
    Note Press the Power button then select Power off.
    Note If the device doesn't respond to input, remove and replace the battery.
  2. Slide the keyboard open.
    Keyboard open
  3. Press and hold the Power button+X key simultaneously until the Recovery screen (exclamation point with an android figure) appears.
    Power button and X key
  4. Slide keyboard closed then simultaneously press the volume up+down keys.
    Volume keys
  5. Press Volume down to select wipe data/factory reset the press the Power button.
    Note Utilize the Volume keys (up/down) to select.
    Wipe data/factory reset
  6. Press Volume down to select Yes -- delete all user data then press the Power button.
    Note Factory reset process may take several moments to complete.
    Yes -- delete all user data
  7. Ensure reboot system now is selected then press the Power button.
    Note Reboot process may take several minutes to complete.
    System recovery menu with reboot system now
  8. Refer to Initial Activation and Setup.



Last Modified: December 4, 2013
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